Ammaar Khan

The role includes:

• The prevention, detection, investigation and escalation of alert cases which inflict ML/TF risks.
• Identifying trends, transactional patterns or reviewing adverse media to determine potential money laundering and terrorism financing activity.

Undertake tasks such as:

• Conducting Enhanced Customer Due Diligence (ECDD) on all high-risk customers including sanctioned individuals and entities (including NFP, charities etc.) and Politically Exposed Persons (PEP) utilising Pegasus, Jarvis and other external application systems.
• Prepare, report and perform transactional analysis on different industries organizations, in relation to financial crime on current economic trends and indicators for various financial products such as Financial Market Operations, CommSec Equities, Derivatives, Fixed Interest, Commodities, FX & Money Market products.
• Analysing said transactions and interpreting the source and destination of cash flows via a range of internal and external resources; and identifying the potential risks associated with financial crime.
• Preparing internal evaluation reports, completing relevant data entry & handling all communication with Manager and the Financial Crime Compliance (FCC) team.

Key Successes & Additional Responsibilities include:

• Participating in the implementation of the new escalations approach in conducting ECDD for all CBA group clients.
• Assisting QA team in times of high volumes to ensure they are meeting SLA, whilst adhering to standardized quality assurance best practices, policies and processes.
• The development, improvement, and monitoring of AML/CTF compliance frameworks.

The role includes:

• Conducting operational activities including transaction monitoring, screening activities, customer due diligence and discrepancy reviews.
• Playing a crucial role in company wide risk assessment efforts whilst supporting enhancements in business processes and controls.

Undertake tasks such as:

• Monitoring transactional alerts generated by various detection systems to analyse client data to identify any fraudulent activity.
• Conducting comprehensive risk assessments to identify potential threats and vulnerabilities to the organization.
• Developing and implementing Standard Operating Procedures (SOPs) to streamline operational processes.
• Screening to identify AML/CTF risks associated with Sanctions, Politically Exposed Persons (PEPs) & adverse media.
• Conducting ongoing monitoring of the relevant regulatory development from AUSTRAC/ASIC relevant to the company's business.
• Prepare Suspicious Matter Reports (SMR) describing suspicious activities that may relate to Money Laundering or offences against State and Territory Laws and submit to AUSTRAC for review.

Key Successes & Additional Responsibilities include:

• Contributed to the development of risk mitigation plans and supported the QA team in implementing preventive measures to ensure a robust quality control process.
• Oversaw a team of four people for a remediation program for over 13,000 accounts to ensure they were complying with ASIC / AUSTRAC requirements & improving the onboarding process of clients to be in line with all requirements too.
• Carrying out UAT for new systems and programmes for trial purposes.
• Conducted compliance training sessions for employees to ensure awareness of compliance requirements.

The role includes:

• Providing SME (Subject Matter Expert) assistance to all relevant stakeholders and on-call associates for support.
• Undertaking inbound and following up with outbound calls, at Australia's leading online stockbroker firm.
• Responsible for providing excellent client service and building rapport over the phone.

Undertake tasks such as:

• Assisting clients from simple to complex enquiries, usually in time sensitive situations, such as placing trades for clients, settlements & confirmations, corporate actions, stock quotes, stock conversion requests, account applications and various other admin related requests.
• Furthermore, assisting clients in delicate matters such as fraud, ID takeover, divorces, deceased estates, financial difficulty and sensitive cases.
• Multitasking numerous tasks and software programs whilst speaking to clients to meet their needs; whilst adhering to internal policies, following protocols & risk procedures whilst completing all administration work including updating files & data entry.
• Managing and resolving escalated/urgent complaints with detailed investigation and contacting the client to solve the matter.
• Assisting various teams in my day-to-day work including the Outbounds, eChannel's and CommSec One (High Valued Clients) teams respectively.

Key Successes & Additional Responsibilities include:

• Proven track record and highly achieving on all KPI's, which is evident through the CommSec Reward & Recognition program.
• This includes making the top 10 associate rankings continuously from June 2020 until April 2021.
• Reviewed multiple accounts for remediation projects to enhance the returned mail process and the FCC remediation project with the Equity Originations team.