Ammar Abbod
Summary
Experienced Venue Manager skilled in minimizing risk through implementation of safety policies. Bilingual self-starter with expertise in public relations, team oversight and facility management.
Overview
15
15
years of professional experience
Work History
Venue Manager
Harry Burns (BRAT GROUP)
05.2023 - 10.2023
- Inspected facility daily for overall cleanliness and to check supply quantities for reordering and restocking.
- Supervised events from start to finish using effective crowd control methods.
- Maximized cost-effectiveness by complying with budget, labor and revenue benchmarks.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Head Bartender
Bob Sugar (BRAT GROUP)
09.2020 - 04.2023
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Closed out cash register and prepared cashier report at close of business.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Developed creative bar menus and drink recipes by researching emerging industry trends.
Ticketing Supervisor
Buller Ski Lifts
05.2019 - 09.2020
- Evaluated processes to create efficiencies with staff, resources and processes.
- Oversaw day-to-day communications with ticketing company and department leads and management of box office staff.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Assistant Bar Manager
Yoko Oh No
11.2019 - 04.2020
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Implemented quality control initiatives while creating house-made cocktails, juice and preparations to reduce downtime and increase revenue.
- Consulted with managers to organize special events and promotions.
- Closed out cash register and prepared cashier report at close of business.
Reservations Agent
Buller Holidays
04.2014 - 09.2018
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Provided customers with information about availability and pricing.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Resolved various issues and discrepancies for customers.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
Front Desk Agent
NBS
11.2015 - 04.2016
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Answered multi-line phone system and enthusiastically greeted callers.
Assistant Manager
Warehouse Stationery
04.2009 - 06.2013
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Education
Certificate III - Tourism And Travel Management
Sir George Seymour National College Of Tourism
Auckland, NZ09.2013
Skills
- Venue Supervision
- Event Planning and Management
- Work Assignments
- Employee Performance Evaluations
- Staff Management
- Task Prioritization
- Critical Thinking
Languages
Arabic
Limited Working
English
Native or Bilingual
Timeline
Venue Manager
Harry Burns (BRAT GROUP)
05.2023 - 10.2023
Head Bartender
Bob Sugar (BRAT GROUP)
09.2020 - 04.2023
Assistant Bar Manager
Yoko Oh No
11.2019 - 04.2020
Ticketing Supervisor
Buller Ski Lifts
05.2019 - 09.2020
Front Desk Agent
NBS
11.2015 - 04.2016
Reservations Agent
Buller Holidays
04.2014 - 09.2018
Assistant Manager
Warehouse Stationery
04.2009 - 06.2013
Certificate III - Tourism And Travel Management
Sir George Seymour National College Of Tourism
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