Summary
Overview
Work History
Skills
Timeline
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Ammar Dige

Perth,WA

Summary

Proven track record in enhancing customer satisfaction and exceeding call quotas, demonstrated during my tenure at Synergy. Skilled in telephone etiquette and time management, I excel in high-volume call environments, ensuring efficient resolution of complex issues. Fluent in english, my approach combines clear communication with a positive attitude, driving significant improvements in client engagement and service delivery. Organized Receptionist with 2 years experience and Appointment Setter with a year of experience creating schedules, maintaining appointments and assisting team members with administrative tasks. Flexible and versatile professional with expertise in serving as point of contact for prospective clients, handling questions and inquiries via telephone and complying with security regulations.

Overview

3
3
years of professional experience

Work History

Appointment Setter

Content Creators
07.2024 - Current
  • Set appointments with salespeople and potential customers.
  • Provided potential customers with information about upcoming promotions and events to acquire interest in scheduling appointment.
  • Prioritized tasks efficiently to ensure all daily call quotas were met or exceeded without compromising quality of service.
  • Answered phone calls and answered questions from potential customers.

Administrative Assistant

FenceWright
02.2023 - 12.2023
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.

Customer Service Representative

Parmelia Hilton
06.2022 - 12.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Call Center Representative

Synergy
01.2022 - 06.2022
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Skills

  • Script Memorization
  • Telephone Etiquette
  • Positive Attitude
  • High-volume call environments
  • Flexible Schedule
  • Time Management
  • Setting appointments
  • Computer Skills
  • Clear Communication
  • Scheduling appointments
  • Work Planning and Prioritization
  • FLUENT IN English

Timeline

Appointment Setter

Content Creators
07.2024 - Current

Administrative Assistant

FenceWright
02.2023 - 12.2023

Customer Service Representative

Parmelia Hilton
06.2022 - 12.2022

Call Center Representative

Synergy
01.2022 - 06.2022
Ammar Dige