Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Computer Science includes the following curriculum
CORE COMPETENCIES
Generic

AMMAR KACHWALA

Beaudesert

Summary

Highly motivated quality-focused IT specialist with excellent Troubleshooting skills gained through hands-on experience within one of the multinational company in Kuwait. Skilled in Problem Solving, User Engagement and Support Services. Great initiative to take on challenge, eagerness to learn and determination to succeed.

IT professional prepared for leadership roles in technology management. Background in overseeing complex IT projects and driving technological advancements. Known for strong team collaboration and delivering results in dynamic environments. Skilled in network administration and IT strategy development.

Overview

20
20
years of professional experience
1
1
Certification

Work History

I.T Manager

Alam Steel Industries Co. W.L.L.
03.2013 - 08.2025
  • Supervising & Monitoring of Server health and Switches on daily basis.
  • Installation & Deployment of AX2012 Test and Live Server.
  • Installation of AX2012 Client in Clients Machines.
  • Attended Training for AX 2012 Modules.
  • CCTV Administration.
  • Installation and configuration of Avaya telephone handsets required by new Users.
  • Installing and Configuring Computer Hardware Operating System and Applications.
  • Monitoring and Maintaining Computer Systems and Network.
  • Talking to staff through series of actions, to help set up the systems or resolve issues.
  • Troubleshooting system and network related problems and diagnosing and solving Hardware/Software faults.
  • Replacing computer and networking parts as required.
  • Backup of Server and User’s file daily basis.
  • Enabling employees profile on Attendance Machine.
  • Monitoring and updating software & patches on Attendance Machine.
  • Supporting roll-out of new applications (e.g.:-AX2012, Autocad Mec, Solid works).
  • Setting up new user’s accounts and profiles and dealing with trust relationship issues between domain and workstation.
  • Managing Internal/External application upgrades.
  • Working On Company’s Website Development and Script Updates.
  • Testing evaluating new technology as required accordingly.
  • Conducting electrical safety checks on computer equipment’s.
  • Supporting owners other Organization (OFFSHORE SITE) with the entire technicality via remote as well as on site help when required.
  • Managing of request by employee regarding purchases related to I.T. with Management Approval.
  • Role and Responsibilities:

I.T Officer

Immediate Supply GTC Co.
11.2010 - 03.2013
  • Troubleshoot hardware, software and network operating system.
  • Provide orientation to new users of existing technology.
  • Train staff about potential uses of existing technology.
  • Train staff about new software’s and potential use.
  • Provide individual training and support for particular software’s on request.
  • Provide recommendations about accessing information and support.
  • Maintain current and accurate inventory of technology hardware, software and resources.
  • Troubleshoot all technology issues.
  • Maintain log and/or list of required repairs and maintenance.
  • Make recommendations about purchase of technology resources.
  • Research current and potential resources and services.
  • Provide network access to all staff.
  • Installation of work stations if required.
  • Connect and set up hardware.
  • Load all required software as per user’s profile.
  • Provide network accounts and passwords as required.
  • Monitor security of all technology.
  • Install and maintain security of passwords.
  • Input and maintain IP addresses logs.
  • Advise staff of security breach and/or change in password or security status.
  • Ensure installation of lock out programs.
  • Identify and prepare hardware for disposal when appropriate.
  • Ensure hardware is stripped and secured before disposal.
  • Major responsibilities and target accomplishments expected of the position including the typical problems encountered in carrying out the responsibilities.
  • 1. Ensure technology is accessible and equipped with current hardware and software.
  • Main Activities
  • 2. Monitor and maintain technology to ensure maximum access.
  • Main Activities

Network Technical Support

Al Hamadah Logistics / Quality 80/ Sail Shipping.
12.2008 - 11.2010
  • Provide Technical Support in the area of Computer Hardware and Networking to SME.
  • Installation & Configuration of Desktop Computers and Networks for users.
  • Provide Technical Support to end Users.
  • Maintenance of Laptops for GM, Chairman and CEO.
  • Configuration of Routers and Access point.
  • Troubleshoot problems via remote access, email and chat messengers.
  • Design and implementation of network with support.
  • Managing User Data & Back up.
  • Restoring and Recovering User Data due to Windows Corrupt.
  • Installation of GNU/Linux based servers.
  • Platform: Windows.
  • Reports to: Manager – Administrator.

Desktop Support Technician

I-Gate Express Computer Company.
08.2007 - 12.2008
  • Providing computer maintenance and networking. Solutions for clients.
  • Planning of suitable network platforms up to final installations and configuration.
  • Assembling, installation & repairing desktop PC’s, Servers and all Computers, peripherals and components.
  • Providing Software Support to the end user client machine.
  • Responsible for trouble shooting of computer Workstations & Printers.
  • Installing Microsoft Outlook as exchange client & various Operating Systems.
  • Installation and configuration of Windows 95, windows 98 se, me, windows 2000 professional &. Server & windows XP.
  • Administrating, Windows 2000 Server.

Network Support Training Technician

Solution Providers / Search Computers
02.2006 - 07.2007
  • Worked as a training technician in Search Computer / Solution providers.
  • Installation and Configuration of Software.
  • Troubleshooting of software.
  • Installation of small Network and Troubleshooting of it.
  • Installation of Desktop Pc’s, Configuring and troubleshooting it.

Education

Diploma - Computer Hardware & Networking

Diploma - Information Technology

Higher Secondary School Certificate - undefined

Skills

  • Able to work under pressure, prioritize tasks and meet deadlines
  • Strong organizational, planning and prioritizing skills
  • Good communication skills
  • Competent in software most Microsoft Software’s
  • Excellent Data entry skills
  • Comprehensive understanding of compliance and safety procedures

Certification

  • Microsoft Certified System Administrator Certification from Karrox India.
  • TCP/IP, IP Addressing & Subnetting.
  • Overview of Windows 2003, Installing of Windows 2003, Upgrading Windows 2003.
  • Using Control Panel, Working with File Systems and Disks, Managing Users & Groups.
  • Using System Policy and Group Policy, Sharing, Securing and Accessing Files & Folders.
  • Managing Printing, Auditing and Security, Backup and Recovery.
  • Creating and Configuring Network & Dial-up Connections, Networking with TCP/IP, Deploying Windows 2000 on your Network.
  • Monitoring, Optimizing and Troubleshooting Performance, Overview of Active Directory, Managing Remote Access, Managing Terminal Services & Distributed File Systems.
  • Installing and Configuring DNS, DHCP, WINS & Active Directory, Managing, Optimizing and Troubleshooting Active Directory Replication and Performance.
  • Managing FSMOs, Creating & Managing Organizational Units & Sites.


  • A+ Certification from CompTIA.
  • Motherboard, Memory types and forms, Processor Mechanics.
  • IRQs, and DMA, Processor and Chipsets.
  • Basic Electronics, Peripherals: Input and Output Devices, Storage Devices.
  • Basic Networking and Cables and Connectors.
  • Dos, Booting, Startup Files, and Memory.
  • Windows 9x, Windows NT, 2000, and XP.
  • Troubleshooting and Configuring.

Languages

English
Full Professional
Hindi
Native or Bilingual
Arabic
Full Professional

Timeline

I.T Manager

Alam Steel Industries Co. W.L.L.
03.2013 - 08.2025

I.T Officer

Immediate Supply GTC Co.
11.2010 - 03.2013

Network Technical Support

Al Hamadah Logistics / Quality 80/ Sail Shipping.
12.2008 - 11.2010

Desktop Support Technician

I-Gate Express Computer Company.
08.2007 - 12.2008

Network Support Training Technician

Solution Providers / Search Computers
02.2006 - 07.2007

Diploma - Information Technology

Higher Secondary School Certificate - undefined

Diploma - Computer Hardware & Networking

Computer Science includes the following curriculum

  • Operating Systems, Data Structure, C++, HTML.
  • Introduction to Microprocessors and organization of 8085, Instruction set and Programming of 8085.
  • Introduction to Intel X-86 family, Introduction to microcontroller.
  • Networking technology.

CORE COMPETENCIES

  • IT Experience: 18+ years of IT work experience in different organization. Ability to meet and exceed company expectation.
  • Finance Experience: Data entry of financial transaction such as (Journal vouchers, Invoices credit & cash) for company.
  • CCTV Installation: Have broad knowledge of CCTV installation and troubleshooting.

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AMMAR KACHWALA