Ammar Mohamed
Heidelberg Heights,Australia
Summary
Aspiring Civil Engineer combining traffic control expertise with customer service and analytical skills. Experienced in managing site safety and optimizing traffic flow, with proficiency in AutoCAD and Civil 3D. Aiming to support infrastructure projects while further developing industry knowledge and hands-on capabilities.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Traffic Controller
Traffic Controller
06.2023 - 03.2024
- Managed traffic flow across multiple construction sites, ensuring zero safety incidents during shifts.
- Coordinated with site supervisor to ensure safe and efficient vehicle and pedestrian movement.
- Gained comprehensive knowledge of on-site safety procedures and civil operations to enhance safety practices.
Customer Support
Telstra Customer Support
11.2022 - 03.2023
- Resolved technical support issues to enhance customer satisfaction in fast-paced environment.
- Cultivated communication and problem-solving skills to improve customer interactions.
- Maintained knowledge base resources for use by the Customer Support Team when responding to inquiries.
- Created detailed documentation of customer support cases in company database.
- Performed data entry tasks for customer support requests.
Customer Service
KFC
01.2018 - 01.2020
- Provided excellent customer service during every journey.
- Coordinated customer service operations and facilitated team collaboration to enhance service delivery.
- Ensured adherence to quality standards and managed time-sensitive workflows to meet customer needs.
- Developed strategies to improve customer service levels.
- Developed customer service policies and procedures.
Automotive Assistant
Hogan Automotive
01.2017 - 12.2017
- Assisted in servicing vehicles, tuning tires, and performing maintenance to ensure optimal vehicle performance.
- Assisted technicians with vehicle maintenance and repair tasks.
- Gained hands-on technical skills and workshop experience through active participation in various automotive tasks.
- Managed inventory of automotive parts and supplies effectively.
- Organized service appointments and customer communications efficiently.
Education
Bachelor of Civil/Infrastructure Engineering - Melbourne, VIC
RMIT University
Melbourne, VIC12-2027
Associate Degree in Engineering Technology - Civil Engineering
RMIT University
Melbourne, VIC12-2025
Year 12 (VCE) - Melbourne, VIC
Charles La Trobe College
Melbourne, VIC12-2019
Skills
- Traffic management software
- Traffic control systems
- Traffic incident management
- Traffic flow optimization
- Route optimization
- Roadway safety analysis
- Signal timing analysis
- Incident response planning
- Data analysis tools
- Excel
- Analytical skills
- Problem-Solving
- Collaboration
- Teamwork
- Traffic management
- Civil engineering design
Certification
- Bachelor of Civil/Infrastructure engineering, Completing, 12/31/27
- Associate degree in engineering (civil major), Completed, 12/31/25
- Driver's License, Full
- OHS Construction White Card, NCAT
- CPR & First Aid Certificates, Australian Academic Solutions
- Traffic Control Certificates, TC1/TMI1
- Certificate II in Electrotechnology, NCAT, Completed, 12/31/25
- Engineers Australia, Student member (StudIEAust)
- Australian Steel Institute, Student member
References
Dr. Bishwajit Chowdhury, PhD (Monash, AUS), M. Eng. (NUS, Singapore), BSc in Civil Eng. (BUET, Bangladesh), Program Coordinator - Associate Degree in Engineering Technology, Future Technologies, College of VE, RMIT University, 115 Queensberry Street, Carlton, VIC, 3053, +61 3 9925 8054, Bishwajit.Chowdhury@rmit.edu.au
Hobbies and Interests
- Civil engineering innovations and infrastructure development
- Sports - Soccer coaching and playing, competitive basketball.
- Books - History and self-development literature
- Learning - Exploring new languages and cultures.
Coaching Leadership Experience
- Heidelberg Stars SC Coach (HSSC), 01/01/16, Trained and mentored young soccer players, emphasizing teamwork and discipline.
- Ponyseal Football Program, 01/01/18, Taught technical skills and game strategy to youth players.
Technical Skills Competencies
- Drafting & Design, AutoCAD, Revit, Civil 3D, MicroStation
- Engineering Software, Autodesk Suite, Excel, MATLAB
- Construction Knowledge, Structural analysis, transport design, material mechanics
- Problem-Solving & Collaboration, Strong analytical skills, ability to work in teams
- Languages, Fluent in English & Somali, basic understanding Arabic
Timeline
Traffic Controller
Traffic Controller
06.2023 - 03.2024
Customer Support
Telstra Customer Support
11.2022 - 03.2023
Customer Service
KFC
01.2018 - 01.2020
Automotive Assistant
Hogan Automotive
01.2017 - 12.2017
Bachelor of Civil/Infrastructure Engineering - Melbourne, VIC
RMIT University
Associate Degree in Engineering Technology - Civil Engineering
RMIT University
Year 12 (VCE) - Melbourne, VIC
Charles La Trobe College