Ammar Raza
Sydney,NSW
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Experience Support Engineer
Red Train Networks
01.2019 - 01.2023
- Take ownership of customer issues reported and see problems through to resolution. For example, manage over 50 customer per day.
- Research, diagnose, troubleshoot, and identify solutions to resolve customer issues
- Follow standard procedures for proper escalation of unresolved issues to appropriate internal teams
- Provide prompt and accurate feedback to customers
- Ensure proper recording and closure of all issues
- Prepare accurate and timely reports
- Document knowledge in form of knowledge base tech notes and articles
- Follow SLA for issues with respect to severity.
- Acted as team leader in group projects, delegating tasks and providing feedback
- Worked well in team setting, providing support and guidance
- Paid attention to detail while completing assignments
- Applied effective time management techniques to meet tight deadlines
- Demonstrated respect, friendliness and willingness to help wherever needed
- Participated in team projects, demonstrating ability to work collaboratively and effectively
- Proven ability to develop and implement creative solutions to complex problems
- Demonstrated high level of initiative and creativity while tackling difficult tasks
- Worked effectively in fast-paced environments
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Completed general labor tasks such as loading and unloading materials, cleaning up job sites and operating heavy machinery
- Skilled at working independently and collaboratively in team environment
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
- Adaptable and proficient in learning new concepts quickly and efficiently
- Resolved problems, improved operations and provided exceptional service
- Developed strong communication and organizational skills through working on group projects
- Worked flexible hours across night, weekend and holiday shifts
- Ran errands and provided general office support in professional environment
- Demonstrated leadership skills in managing projects from concept to completion
- Proven ability to learn quickly and adapt to new situations
- Worked well in team setting, providing support and guidance
- Ran errands and provided general office support in professional environment
- Worked well in team setting, providing support and guidance
- Participated in team projects, demonstrating ability to work collaboratively and effectively
- Demonstrated high level of initiative and creativity while tackling difficult tasks
Telecommunication Engineer
Fixtel Services
01.2018 - 01.2019
- Translating & interpreting technical requirements of design to construction, for example, managing the technician team of 30 .
- Team leading fibre- optic technician crews
- Quality assurance and network testing
- Troubleshooting of Fibre Optic networks from construction and design faults
- Reconciliation of Bill of Quantity and Practical completion documents from crews
- Fibre optic splicing and integration of network assets.
- Established data security plan and robust data recovery strategies
- Worked closely with network administrators and server engineers to deliver quality service
- Performed network modeling and analysis
- Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and CTI applications
- Oversaw decrease in average daily number of trouble tickets by 10% after expanding help-desk support to 24/7 operations
- Initiated improvements to operational efficiency of network
- Researched and recommended network and data communications hardware and software
- Monitored overall network performance
- Identified poor quality lines and underutilized circuits
- Analyzed and interpreted complex data from multiple sources
- Interpreted electrical schematics and design documents for system installation and build-out
- Installed, maintained and supported VoIP applications
- Performed telecommunication and networking business evaluations
- Installed, maintained and supported voice/data applications
- Adapted and modified standard techniques, procedures and criteria to solve complex problems
- Coordinated installation of new users and relocations of existing users
- Performed day-to-day monitoring, management, administration and support of alarm systems
- Fielded stressful calls while entering information into computer aided dispatch system for police, fire and emergency medical services personnel dispatch
Project Engineer
Excel Galaxy
01.2017 - 01.2018
- Quality Management
- Daily and weekly progress report of project
- Workplace Safety induction for all newcomers on the construction site
- Take off calculations for upcoming works
- Preparation of work packs for subcontractors
Education
M.D. -
MIT
08.2018
Advance diploma of Engineering and Technology - undefined
Victoria University
Certificate IV in Business management - undefined
Navitas
Diploma of project management - undefined
ECA
Skills
- Technical Skills
- Time Management
- Customer Experience
- Microsoft Office
- Flexible
- Multitask
- Strong Communication
- Ability to work under pressure
- Guest Experience Support
- HACCP Experience
- Gauging Experience
- Experience Modifier
Additional Information
Available on upon request
Timeline
Experience Support Engineer
Red Train Networks
01.2019 - 01.2023
Telecommunication Engineer
Fixtel Services
01.2018 - 01.2019
Project Engineer
Excel Galaxy
01.2017 - 01.2018
M.D. -
MIT
Advance diploma of Engineering and Technology - undefined
Victoria University
Certificate IV in Business management - undefined
Navitas
Diploma of project management - undefined
ECA
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