Ammar Yusuf
Truganina
Summary
Dear Employer, I am an enthusiastic person driven to build effective programs to ensure customer satisfaction and repeat patronage. while being a hardworking and motivated team member who works in a fast-paced, physically demanding job while standing and moving for long hours. Physically fit and diligent with a strong commitment to team and business success. Focused on exceeding productivity and service objectives every day.
Overview
3
3
years of professional experience
Work History
Venue Setup and Labour
Marvel Stadium
08.2022 - 04.2023
- Responsible for the setup and packing down of events and functions occurring at the stadium
- Respond to dynamic situation that occur during event days
- Handled client questions and concerns via different communication channels to deliver exceptional customer service.
- Maintained adherence to client-event requirements through delegation, prioritizing, and management of production phases from concept to execution.
- Used variety of hand and power tools to complete task
- Operate company vehicles
Pool Lifeguard
Western Leisure Services
12.2020 - 04.2023
- Keep watch over swimmers to respond quickly to distress situations
- Maintained a neat and clean pool area and clean water
- Monitored behaviors for safety violations and took steps to prevent further violations
- Observed all sections of the assigned water zone of responsibility
- Collaborated closely with team to identify issues and quickest methods for remediation
- Respond and assist with patient quireires
- Educate patrons on aquatic safety
Pick Packer
The Just Group
11.2021 - 07.2022
- Pick orders and transport to its desired location within the warehouse facility
- Pick and pack to the required KPI
- Maintain and abide by OH&S rules of the warehouse
- Work and buddy up as a team to accomplish set targets
- Operate radio frequency scanners
Customer Solution Specialist
Probe Group
11.2021 - 04.2022
- Completed data entry to facilitate case interview and elicited close contacts into designated system immediately after obtaining.
- Followed set protocol for contacting assigned newly diagnosed COVID-19 case patients and documented contact attempts and timeframes.
- Leveraged scripted template to guide interview process, ask required questions and conduct interactions with professionalism and empathy.
- Provided information to access financial assistance, legal aid or housing.
- Answered calls and interacted with community members to provide information on advocacy services.
Receptionist
Safeway Family Day Care
02.2020 - 10.2020
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Processed payments and updated accounts to reflect balance changes.
- Updated and recorded customer or client information to maintain accounts.
Volunteer
Saay Harari Association, Community
- Demonstrated positive social skills to build healthy relationships
- Keep facilities organized, clean and well-maintained to best meet program needs
- Developed and implemented activities and fundraising events
- Offered support and assistance to community members.
- Followed directions from supervisors and completed tasks within appropriate timeframe.
Education
Emergency Healthcare
Swinburne University of Tech
Melbourne, VIC12.2023
Non Emergency Patient Transport
Swinburne University
12.2022
Skills
- Clear communicator
- Problem solver
- Efficient time manager
- Ability to work under pressure
- Fast learner
- Ability to remain active for a long duration
- Strong IT skills
Timeline
Venue Setup and Labour
Marvel Stadium
08.2022 - 04.2023
Pick Packer
The Just Group
11.2021 - 07.2022
Customer Solution Specialist
Probe Group
11.2021 - 04.2022
Pool Lifeguard
Western Leisure Services
12.2020 - 04.2023
Receptionist
Safeway Family Day Care
02.2020 - 10.2020
Volunteer
Saay Harari Association, Community
Emergency Healthcare
Swinburne University of Tech
Non Emergency Patient Transport
Swinburne University
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