Ammar Zafar
Melbourne,VIC
Summary
Well-qualified professional with an encouraging style and upbeat attitude. Focused on boosting customer satisfaction and service quality. Familiar with documentation, reporting and compliance requirements. Demonstrated success in organizing work, handling simultaneous tasks and managing conflicts.
Overview
8
8
years of professional experience
Work History
Training Lead
Civica Justice Services
Melbourne, VIC
11.2022 - Current
- Developed and wrote technical documentation for products.
- Composed and maintained user manuals, product specifications, installation instructions, quick reference guides, troubleshooting procedures and other related materials.
- Created illustrations and diagrams to supplement written material.
- Created templates for standardizing style across multiple documents.
- Developed and implemented a comprehensive training program for new Releases.
- Created and maintained an inventory of all training materials and resources.
- Produced videos and provided remote training options to reach wider audience.
Lead Remediation Coordinator
Civica Justice Services
Melbourne, VIC
04.2019 - 11.2022
- Led projects and analysed data to identify opportunities for improvement.
- Development of team communications and information for meetings.
- Participated in team-building activities to enhance working relationships.
- Conducted research, gathered information from multiple sources and presented results.
- Analysing and coordinating any issues found in VIEW and understanding the impacts to customers and advising stake holders of the issue.
- Provide answers, data and any information required by stakeholders in timely manner regarding populations and other issues.
- Mentored and guided employees to foster proper completion of assigned duties.
- Provided constructive criticism regarding quality assurance of data and reporting.
- Provide answers, evidence required by stakeholders in timely manner.
Correspondence Team Leader
Civica Justice Services
Melbourne, VIC
02.2017 - 04.2019
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Analyzed data from various sources to identify areas of improvement in the department's operations.
- Managed high workload with consistent record of achieving deadlines and operational targets.
- Helped set and manage objectives for quality, productivity and compliance.
- Improved team efficiency and productivity by restructuring workflow and managing assignments.
- Built strong relationships with customers through positive attitude and attentive response.
- Mentored and guided employees to foster proper completion of assigned duties.
Education
Master of Science - Masters in Professional Accounting
Central Queensland University
Melbourne, VIC01-2023
Graduate Certificate in Professional Accounting
Swinburne University of Technology
Melbourne, VIC01-2011
Master’s in Business Administration (Finance)
Air University
01-2009
Skills
- Data analysis and reporting
- Training delivery
- Technical writing and training
- Excellent ICT skills (Various ERP systems, Microsoft Office & SQL)
- Coaching and Mentoring
- Client Relationship Management
Timeline
Training Lead
Civica Justice Services
11.2022 - Current
Lead Remediation Coordinator
Civica Justice Services
04.2019 - 11.2022
Correspondence Team Leader
Civica Justice Services
02.2017 - 04.2019
Master of Science - Masters in Professional Accounting
Central Queensland University
Graduate Certificate in Professional Accounting
Swinburne University of Technology
Master’s in Business Administration (Finance)
Air University
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