Ammy De Pasquale
Maroubra,NSW
Summary
I am an outgoing and friendly person with excellent interpersonal communication strengths. Solid experience in the customer service industry alongside sales.
Overview
8
8
years of professional experience
Work History
Sales Administration
Dateline Imports
04.2023 - Current
- Facilitated training sessions for new hires on company products, services, and software tools used within the Sales Administration Executive role.
- Identified areas for improvement within the sales administration department by conducting periodic audits of processes and procedures in place.
- Implemented process improvements to increase efficiency within the Sales Administration department, resulting in time savings and cost reduction.
- Managed budgets for the Sales Administration department, ensuring resource allocation aligned with strategic objectives.
- Cultivated a high-performance culture within the Sales Administration team through recognition of achievements and encouragement of continuous improvement efforts.
- Assisted in training new team members, sharing industry knowledge and best practices for effective contract administration.
- Improved customer service levels by implementing enhanced communication channels between sales representatives and clients, resulting in quicker resolution times for inquiries or concerns.
- Coordinated marketing efforts for upcoming shows, increasing ticket sales and audience engagement.
Assistant in Nursing
Montefiore Residential Care
02.2021 - 08.2023
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
Receptionist
Dateline Imports
11.2022 - 04.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Maintained confidentiality of information regarding clients and company.
Barista
Sweet Whale Cafe
05.2018 - 01.2021
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Pharmacy Assistant
Noel D'Zouza Chemist
01.2017 - 01.2018
- Kept pharmacy counter and related areas clean, neat and organized.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Delivered exceptional customer service through active listening skills and addressing concerns promptly.
- Received incoming supplies and stocked in correct locations.
- Assisted pharmacy staff with preparing medications and filling orders.
Education
Certificate III in Assistant in Nursing - Nursing
Ultimo Tafe
Ultimo 09.2021
Skills
Sales Administration
Sales Recording
Strong Attention to Detail
Excel Skills
First Aid
Discount Rate Requirements
Office Organisation
Interpersonal Communication
Timeline
Sales Administration
Dateline Imports
04.2023 - Current
Receptionist
Dateline Imports
11.2022 - 04.2023
Assistant in Nursing
Montefiore Residential Care
02.2021 - 08.2023
Barista
Sweet Whale Cafe
05.2018 - 01.2021
Pharmacy Assistant
Noel D'Zouza Chemist
01.2017 - 01.2018
Certificate III in Assistant in Nursing - Nursing
Ultimo Tafe
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