Ammy De Pasquale
Maroubra,NSW
Summary
Skilled Sales Administration professional with proven experience in coordinating sales processes, managing client data, and supporting high-performing sales teams. Efficient, organized, and focused on improving workflow and customer satisfaction.
Overview
9
9
years of professional experience
Work History
Sales Administration
Dateline Imports
03.2023 - Current
- Coordinated all travel arrangements for sales and education teams, including flights, accommodation, and itineraries, ensuring cost efficiency and timely execution.
- Provided day-to-day administrative support to the sales team, including document preparation, calendar management, and follow-up on client communications.
- Managed calendars and scheduling for the education team, ensuring alignment with internal training, external workshops, and industry events.
- Organised and booked venues for team events, training sessions, and education seminars, handling logistics and supplier communication from start to finish.
- Collated and prepared monthly account reports for key stakeholders, ensuring accuracy and timely submission to support business planning and sales performance reviews.
- Developed costings for monthly promotions and deals, working closely with the sales and marketing teams to ensure profitability and competitiveness.
- Coordinated bi-weekly education meetings, preparing agendas, recording minutes, and following up on action items to ensure continuity and progress.
- Created and submitted product proposal documents for key accounts, tailored to client requirements and aligned with brand strategy and sales goals.
- Managed a range of general administrative and ad hoc tasks, supporting cross-functional teams and ensuring the smooth operation of daily business activities.
- Acted as a central point of contact across teams, ensuring clear communication and efficient coordination between departments.
Receptionist
Dateline Imports
11.2022 - 03.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Corresponded with clients through email, telephone or postal mail.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Oversaw inventory materials monitoring, requisitions and supply re-stocking.
Assistant In Nursing
Montefiore Residential Care
01.2021 - 08.2022
- Provided customized care according to individual health plan.
- Organized and managed patient charts and files.
- Worked alongside certified Registered Nurses to check vitals and tend to patient need.
- Provided informational resources to patients and families regarding treatments, guidelines and plans.
- Comply with legislation, regulations and codes within the workplace.
- Appropriately record/document all resident outcomes and statures.
- Monitor behaviours and report uncharacteristic changes to help identify risks.
Barista
Sweet Whale Cafe
05.2018 - 01.2021
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Learned every menu preparation and numerous off-label drinks to meet all customer needs.
- Maintained regular and consistent attendance and punctuality.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
Pharmacy Assistant
Noel D'Zouza Chemist
01.2017 - 01.2018
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Merchandised over-the-counter goods and rotated stock.
- Received incoming supplies and stocked in correct locations.
- Kept pharmacy counter and related areas clean, neat and organized.
Education
High School Diploma -
South Sydney High School
Maroubra, NSW12.2020
Certificate III Assistant in Nursing - Nursing
Ultimo Tafe
09-2020
Skills
- Microsoft Office
- Travel & calendar coordination
- Report preparation
- Event Planning
- Time management
- Cross team comminations
- Meeting organisation
- Attention to detail
Timeline
Sales Administration
Dateline Imports
03.2023 - Current
Receptionist
Dateline Imports
11.2022 - 03.2023
Assistant In Nursing
Montefiore Residential Care
01.2021 - 08.2022
Barista
Sweet Whale Cafe
05.2018 - 01.2021
Pharmacy Assistant
Noel D'Zouza Chemist
01.2017 - 01.2018
High School Diploma -
South Sydney High School
Certificate III Assistant in Nursing - Nursing
Ultimo Tafe