Amna Khalid
Mitchell Park,SA
Summary
A highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. A strategic thinking leader with expertise in expanding network connections, persuasively introducing products, territory development, and revealing customer needs to deliver solutions.
Overview
5
5
years of professional experience
Work History
Pharmacy Assistant and Beauty Consultant
National Pharmacies
Adelaide, SA
10.2023 - Current
- Tracked expiration dates for all drugs in stock and discarded expired items according to regulations.
- Monitored stock levels of both prescription drugs and over-the-counter items.
- Assisted customers with prescription refills, and requests for over-the-counter medications and other healthcare products.
- Guided the selection of over-the-counter medications and supplements.
- Answered customer questions about prescribed and OTC medications.
- Built and maintained productive relationships with employees.
- Followed up with customers after purchase of beauty products or services rendered.
- Conducted skin analysis to determine customer's skin type and recommend suitable skincare treatments.
- Attended professional development seminars related to the beauty industry.
- Handled appointment booking, canceling and rescheduling.
- Participated in staff meetings discussing new developments within the pharmacy profession.
- Answered customer inquiries regarding drug interactions, side effects and dosage instructions.
Customer Service Representative
MECCA
Adelaide, SA
11.2023 - 01.2024
- Collaborating with team members and management to ensure smooth operations
- Processed sales transactions using (POS) point-of-sale equipment
- Developed positive relationships with clients
- Assisted customers with product selection and price
- Restocked stock as needed and managed inventory
- Provided exceptional customer service- going above and beyond customer's needs.
- Handled customers complaints in a professional manner and resolved their queries
Sales Associate
TK Maxx Harbour Town
Adelaide, SA
08.2023 - 10.2023
- Maintain in-stock and presentable condition assigned areas
- Process POS (point of sale) purchases
- Ensure high levels of customer satisfaction through excellent sales service
- Follow and achieve department's sales goals on a monthly, quarterly and yearly basis.
Beauty Sales Consultant
The Body Shop- Broadway Shopping Center
Sydney, NSW
06.2021 - 01.2022
- British based international skincare, cosmetics and perfume Company
- Spent time with customers and effectively helped them to choose products
- Understood and observed skin type, face shape and coloring
- Aware of knowing which products will be most effective and best suit their customer
- Stayed up to date with new ranges of products, fragrances and color ranges
- Displayed and arranged cosmetics on the counter and restocked when required
- Wrapped purchases and took cash, cheques and credit cards as payment.
Casual Team Member
Lovisa - Broadway Shopping Center
Sydney, NSW
11.2019 - 01.2020
- Fashionable Jewelry Store
- Consulted with customers about latest styles and trends
- Explained information about the quality, value and style of products to influence customer buying decision
- Maintained visually appealing and effective display for store
- Guided customers in choosing items that reflected personal style and shape.
Education
Pearson BTEC Level 5 HND Diploma in Business (QCF) -
Capital Dubai Campus
04.2018
Advanced Diploma in Business Management -
Cambridge College International
06.2013
Skills
- Microsoft Office 365 (Excel, Word, Outlook, Teams) – Intermediate
- Time management and organizational skills
- Able to handle multiple tasks and work under pressure
- Problem-solving skills
- Team Player
- Attention to detail
- Quick Learner
- Passion for work
- Determination
- Supporting pharmacy operations
- Excellent communication skills
- Visual Merchandising
Accomplishments
- Awarded with a MERIT Grade in Pearson BTEC Level 5 Diploma in Business (April 2018)
- Studying a short course online on Nutrition and Health
- Microsoft Office 365 (Excel, Word, Outlook, Teams) – Intermediate
- Successfully completed Certificate 3 in Community Pharmacy (2024)
Languages
- English
- Urdu
References
- Reem - Store Manager, Broadway Shopping Center, Sydney, NSW, +61401487385
Hobbies and Interests
I've been bitten by the travel bug and enjoy taking foreign trips to exotic countries. I've already visited over 6 countries and have made friends in all of them. I'm an avid reader of travel books and a keen blogger on internet websites.
Timeline
Customer Service Representative
MECCA
11.2023 - 01.2024
Pharmacy Assistant and Beauty Consultant
National Pharmacies
10.2023 - Current
Sales Associate
TK Maxx Harbour Town
08.2023 - 10.2023
Beauty Sales Consultant
The Body Shop- Broadway Shopping Center
06.2021 - 01.2022
Casual Team Member
Lovisa - Broadway Shopping Center
11.2019 - 01.2020
Pearson BTEC Level 5 HND Diploma in Business (QCF) -
Capital Dubai Campus
Advanced Diploma in Business Management -
Cambridge College International
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