Amna Mohib Ul Nabi
Carlisle,WA
Summary
Skilled Security Control Center Operator with background in monitoring and coordinating security operations. Experience includes surveillance system management, incident response coordination, and communication with law enforcement agencies. Strengths lie in technical proficiency, problem-solving capabilities, and clear communication skills. Previous work impacts include streamlined operations and improved response times during security incidents.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Security Control Center Operator
MSS
Perth, WA
05.2024 - Current
- Monitored surveillance systems to ensure facility safety and security.
- Coordinated emergency response protocols during security incidents and alarms.
- Assisted in training new operators on security procedures and equipment usage.
- Managed communication between security personnel and external agencies effectively.
- Conducted regular inspections of premises to identify potential security threats.
- Documented incident reports and maintained accurate logs for review purposes.
- Entered incident reports into computer system for tracking purposes.
- Investigated false alarms received from automated monitoring systems.
- Compiled daily activity logs detailing all events that occurred during shift hours.
- Monitored fire, intruder detection, or other security systems.
- Assessed physical security threats to determine scope of problems.
- Reviewed tapes and digital recordings to identify source of losses.
- Maintained high levels of alertness throughout shifts.
- Identified suspicious activity to determine appropriate response.
Woodside Communication Centre Officer
G4S
Perth , WA
05.2024 - Current
- Managed daily operations to ensure smooth workflow and efficiency.
- Produced reports on progress towards key objectives related to communications initiatives.
- Monitored website analytics and created articles with search engine optimization techniques.
- Coordinated internal communications to ensure message consistency across departments.
- Organized and coordinated press conferences, events, and board meetings.
- Monitored industry news related to emerging technologies that could benefit the organization's operations.
- Produced informational papers, fact sheets, and memos.
- Managed communications between departments and external partners.
- Organized files and maintained documentation for easy retrieval.
- Implemented best practices to improve workflow efficiency across teams.
- Scheduled meetings and coordinated materials to be distributed to attendees.
- Answered telephones, directed calls, and took messages.
- Completed and mailed contracts, invoices or checks.
Site Supervisor
MCS
Perth, WA
07.2020 - 02.2025
- Developed detailed reports on incidents and submitted them to management for review.
- Coordinated emergency response plans with team
- Trained staff in security procedures and systems
- Monitored surveillance equipment for unusual activity
- Collaborated with management on security strategies
- Set team schedules with clear understanding of coverage requirements, individual availability, and unique knowledge of each officer.
- Responded promptly to customer inquiries or complaints regarding security issues.
- Monitored access control systems, CCTV footage, and alarm systems.
- Maintained records of employee attendance, shift changes, vacation requests.
Loading Dock Supervisor
Woodside
Perth , WA
04.2023 - 05.2024
- Provided direction to warehouse personnel regarding product placement within the facility.
- Supervised loading dock operations to ensure efficiency and safety standards.
- Coordinated schedules for shipment arrivals and departures with warehouse staff.
- Communicated with drivers regarding delivery schedules and requirements.
Seurity Control Room/SeuControl Room/SeControl Room/Front Desk Concierge
Woodside
Perth , WA
01.2021 - 04.2023
- Receiving calls/ emails
- Provide customer services to tenants and guests
- Security officer/ CCTV monitoring
- Responded promptly to emergency situations in order to maintain a safe environment for guests.
- Monitored security cameras to ensure safety of staff and visitors.
- Completed day-to-day duties accurately and efficiently.
- Responded promptly to alarm notifications and assessed situations effectively.
- Coordinated with outside agencies such as law enforcement when necessary.
- Maintained detailed logs of all events occurring within the control room environment.
- Investigated incidents involving unauthorized access to restricted areas.
Customer Service Officer
Coles Customer services
Perth, WA
11.2019 - 11.2020
- Assisted customers with inquiries and product information.
- Resolved customer complaints through effective communication and problem-solving.
- Processed transactions accurately using point-of-sale systems.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Supported sales team members to drive growth and development.
Education
Master’s - applied linguistics
Government Collage University Faisalabad
Pakistan01.2017
Bachelor’s - education
GCUF
Pakistan01.2015
Diploma - Hospitality management
City Collage
Perth, AustraliaSkills
- Surveillance systems
- Threat management
- Crime prevention methods
- Investigative tools
- Security systems
- Security guard license
- Surveillance expertise
- Self-motivated
- Incident reporting
- Emergency response
- Access control
- CCTV monitoring
- Employee training
- Customer service
- Team scheduling
- Security strategy
- Safety assessment
Certification
- Crowd control
- Security
- RSA
- First aid
References
May be furnished on demand.
Timeline
Security Control Center Operator
MSS
05.2024 - Current
Woodside Communication Centre Officer
G4S
05.2024 - Current
Loading Dock Supervisor
Woodside
04.2023 - 05.2024
Seurity Control Room/SeuControl Room/SeControl Room/Front Desk Concierge
Woodside
01.2021 - 04.2023
Site Supervisor
MCS
07.2020 - 02.2025
Customer Service Officer
Coles Customer services
11.2019 - 11.2020
Master’s - applied linguistics
Government Collage University Faisalabad
Bachelor’s - education
GCUF
Diploma - Hospitality management
City Collage
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