Amna Perwaiz
Deanside,Australia
Summary
Detail-oriented Customer Service Administration professional with extensive experience in multicultural environments. Recognized for exceptional organizational skills and a proven ability to innovate processes and deliver high-quality support. Demonstrates strong communication and interpersonal abilities, adept at managing multiple responsibilities while fostering trust and loyalty among clients. Seeking to leverage these competencies in a dynamic role that values dedication and hard work.
Overview
4
4
years of professional experience
Work History
Provisioning Coordinator
Chorus
09.2023 - 09.2024
- Managed end-to-end client service provisioning, maintaining timely fulfillment and accurate documentation.
- Collaborate with cross-functional teams to ensure understanding of project demands.
- Coordinated with vendors to guarantee compliance with timelines for materials, equipment, and services.
- Monitored and maintained accuracy in records for provisioning activities, adhering to SLAs.
- Tracked progress of provisioning tasks, escalating issues as necessary.
- Reviewed detailed progress reports, offering recommendations for overcoming obstacles.
- Managed resources effectively to ensure all provisioning activities stayed within financial limits.
- Collaborated with customer service teams to address service-related concerns and ensure client satisfaction.
- Administered project deadlines, guaranteeing completion of all provisioning specifications for client integrations.
- Coordinated effectively with service providers to secure required materials on schedule.
- Executed regular duties involving documentation, status reporting, and customer correspondence.
- Ensured timely issue resolution through regular stakeholder engagement.
- Assessed project information and recommended strategies to increase accuracy and efficiency.
- Applied troubleshooting expertise to rapidly resolve detailed client concerns.
- Implemented employee development programs for enhanced effectiveness.
- Provided detailed briefings on standard procedures to ensure team alignment.
- Coordinated and assigned duties to maintain seamless department functionality.
- Assisted team members in overcoming challenges to maintain workflow efficiency.
- Formulated schedules accommodating priority tasks in line with financial constraints.
- Maintained comprehensive records encompassing key department areas including budget management and personnel documentation.
Office Administrator
Halimatics Limited
09.2022 - 08.2023
- Coordinate activities throughout the company to ensure efficiency and maintain compliance with company policies
- Supervise members of the administrative staff, dividing responsibilities to improve performance
- Manage agendas, travel plans and appointments for senior management
- Manage emails, letters, packages, phone calls and other forms of correspondence
- Track and replace office supplies as necessary to avoid interruptions in standard office procedures
Online Supervisor
Countdown
Sunnynook
05.2022 - 08.2022
- Organize and prepare responses to formal communications
- Work closely with staff in services for accurate and timely information
- Adhere to internal processes to meet deadlines
- Inventory management, service management and customer management
- Solutions-focus for potential roadblocks; strong editing and writing skills and ability to reformat documents as required
Customer Service Representative
Countdown
Glenfield
03.2021 - 04.2022
- Promptly addressed customer concerns by investigating and resolving underlying issues.
- Managed billing, provisioning, escalation, retention efforts, upselling and cross-selling processes.
- Resolved customer issues via diverse channels of interaction, focusing on social media.
- Managed customer concerns regarding goods and solutions.
- Directed clients to suitable departments for extended support.
- Consistently monitoring and documenting customer interactions.
- Streamlined processes for better efficiency and client satisfaction.
- Ensuring prompt handling of persistent problems through escalation.
- Ensured the validity of customer account data and made necessary corrections.
- Ensured high levels of customer satisfaction by serving many patrons each day.
- Describing product highlights and benefits to help guide purchasing decisions
- Building long-term, loyal customer relations by providing top-notch service and detailed orders, accounts, and service information
- Maximizing customer satisfaction by organizing repairs, replacements, logging faults and deliveries for the products and services
- Responding to customer needs through competent customer service and prompt problem-solving
- Assisting team members and participating in cross-training with other departments
- Explaining charges, fees, terms of sales and service agreements to over more than 50 customers daily
- Recording product or service failure complaints and notified appropriate departments
- Defusing customer concerns with exceptional conflict and problem resolution skills
- Exceptional communication to connect with customers, assess needs and present solutions
- Managing billing, service, and account issues for both consumers and business customers
- Providing customers with detailed information on company products, services, and materials
- Creating customer profiles by answering questions and providing tailored experiences based on interests and agendas
Education
NZ diploma - IT technical support
NZSE
Auckland08.2022
BACHELOR’S - SCIENCE ECONOMICS and computers
01.2012
Skills
- Effective Team Collaboration
- Team Collaboration
- Goal-Driven Mindset
- Strong Verbal Communication
- Skilled in Stress Resilience Techniques
- Client Relationship Management
- Administrative Support
- Strategic Scheduling
- Targeted Outcome Development
- Task Prioritization
- Emotional Intelligence
- Goal-Oriented Self-Drive
- Goal-Oriented Focus
- Strategic Decision Making
- Project Coordination
- Strong Organizational Skills
- Record Management
- Active Listening
- Service Excellence
- Proficient Data Handling
- Accurate Typing Proficiency
- Strong Focus on Accuracy
- Proactive Learning Mindset
- Advanced MS Office Skills
- Clear Communication Skills
References
References Available on request
Personal Information
Citizenship: New Zealand Citizen
Accomplishments
- Achieved Customer satisfaction by completing Fibre installation with accuracy and efficiency by contacting the team.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Collaborated with team of seven in the development of Copper withdrawal from the mentioned addresses .
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Telephone Service - Professionally processed 20 calls per day, providing information and service to ensure customer satisfaction.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Timeline
Provisioning Coordinator
Chorus
09.2023 - 09.2024
Office Administrator
Halimatics Limited
09.2022 - 08.2023
Online Supervisor
Countdown
05.2022 - 08.2022
Customer Service Representative
Countdown
03.2021 - 04.2022
NZ diploma - IT technical support
NZSE
BACHELOR’S - SCIENCE ECONOMICS and computers
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