Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
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Amna Taleb

Summary

Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.

Overview

7
7
years of professional experience

Work History

PARALEGAL

SOUKI LAWYERS
08.2023 - Current
  • Conduct legal research to gather relevant information, statutes, regulations, case law, and other materials that can assist solicitors in building their cases or providing legal advice.
  • Organise and manage case files, maintain documents, schedules, and deadlines to ensure that legal matters proceed smoothly.
  • Ensuring high standards are met in all tasks with a strong attention to detail.

LEGAL ASSISTANT

WISEWOULD MAHONY LAWYERS
01.2023 - 08.2023
  • Provide legal administrative support to a Senior Associate through diary management, preparation of legal correspondence, manage and organise deadlines.
  • Condense large volumes of content into simplified & easy to read documents.
  • Liaise with legal practitioners, legal support, barrister’s clerks and Court registry.

RETAIL ASSISTANT

NASIBA FASHION
01.2020 - 01.2022
  • Enforce policies regarding payment, refunds and exchanges.
  • Actively engaged customers to provide general assistance and information on store merchandise.
  • Maintain window displays and signage and resolve customer enquiries and complaints.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Increased sales and customer satisfaction through personalised servicing.

CUSTOMER SERVICE ASSISTANT (supervisory position)

COLES
01.2017 - 01.2022
  • Problem solving & leadership through customer service roles
  • Preparing daily workloads for staff and communicating the daily allocation of work
  • Working in a collaborative manner to complete tasks efficiently.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Education

BACHELOR OF LAWS (Honours) / BACHELOR OF GLOBAL STUDIES (majoring in international relations) -

La Trobe University
Bundoora
11.2024

Skills

  • Fluent in Arabic
  • Strong leadership skills
  • Easily adaptable to high pressure situations
  • Communication
  • Customer service
  • Interpersonal skills

Volunteer Experience

  • 2023 - current, LEGAL ADVOCATE, ISLAMIC COUNCIL OF VICTORIA, Research and draft media statements in reference to the 2023 Referendum (The Voice) and the Uluru Statement of the Heart., Draft submissions to parliament for policy change.
  • 2019 - 2021, TOUR GUIDE, ISLAMIC MUSEUM OF AUSTRALIA, Format tours based on historical artwork and general Australian/Islamic history., Participated in various community led initiatives; both private and government funded.

Timeline

PARALEGAL

SOUKI LAWYERS
08.2023 - Current

LEGAL ASSISTANT

WISEWOULD MAHONY LAWYERS
01.2023 - 08.2023

RETAIL ASSISTANT

NASIBA FASHION
01.2020 - 01.2022

CUSTOMER SERVICE ASSISTANT (supervisory position)

COLES
01.2017 - 01.2022

BACHELOR OF LAWS (Honours) / BACHELOR OF GLOBAL STUDIES (majoring in international relations) -

La Trobe University

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Amna Taleb