Amna Waseem
Point Cook
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
I am also a Professional educator with experience in early childhood settings. Strong focus on fostering collaborative environment and achieving results. Skilled in child development, classroom management, and creating engaging learning activities. Reliable and adaptable, with deep commitment to supporting young learners and team goals.
Overview
6
6
years of professional experience
Work History
Early Childhood Educator Assistant
Avondale Heights Early Learning Centre
06.2024 - Current
- Supported classroom activities and curriculum implementation to enhance children's learning experiences.
- Assisted in maintaining a safe and engaging environment for preschool-aged children.
- Collaborated with lead educators to develop individualized learning plans for students.
- Monitored and documented children's progress, providing insights for adjustments in teaching strategies.
- Facilitated group activities that promoted social skills and emotional development among children.
- Managed daily routines efficiently, ensuring smooth transitions between different activities throughout the day without any loss of instructional time.
- Supported early language development through storytelling, reading books, and engaging children in interactive conversations.
- Created a nurturing and safe environment for children to grow emotionally, socially, and academically.
- Organized creative arts projects for students to enhance their fine motor skills and self-expression abilities.
- Maintained detailed records of each child''s progress, facilitating effective parent-teacher conferences focused on growth and improvement.
- Collaborated with a team of educators to develop an inclusive curriculum that met the diverse needs of all students.
Customer Service Representative
Old Mates Pizza & Pasta
09.2020 - 03.2023
- Taking food orders over the phone and catering to customer dietary requirements
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Follow-up phone calls to understand more about customer complaints and offering resolutions and amendments.
- Regulating deliveries as per the urgency of the orders.
- Ordering marketing material for postal and social media advertising.
- Performing Kitchen closing duties.
- Trained new personnel regarding Business operations, policies and services.
- Ordering restaurant supplies for the week after consulting with kitchen staff.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Conducting toolbox meetings with staff to remind about hygiene policy, safety and overall business performance.
Resturant Team Member
KFC
03.2019 - 06.2020
- Greeted guests pleasantly and answered menu questions.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Cultivated warm relationships with regular customers.
- Operated register to process payments and collect cash payment for order totals.
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
- Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Education
Cert III in Early Childhood Education - Early Childhood Care And Education
Business And Leadership Academy
Blacktown, NSW05-2024
Masters of Commerce And Management - Business Management
University of Management And Technology
07.2016
Bachelors of Business And Commerce - Business And Managerial Economics
University of Management And Technology
06.2014
Skills
- Retail Sales Customer Service
- Business Development Understanding
- Account Management
- Credit Card Payment Processing
- Active Listening
- Staff Training
- Microsoft Word
- Team Development
- Health and hygiene
- Classroom organization
- Emotional support
- Child development expertise
Languages
English
Full Professional
Hindi
Full Professional
Urdu
Full Professional
Timeline
Early Childhood Educator Assistant
Avondale Heights Early Learning Centre
06.2024 - Current
Customer Service Representative
Old Mates Pizza & Pasta
09.2020 - 03.2023
Resturant Team Member
KFC
03.2019 - 06.2020
Cert III in Early Childhood Education - Early Childhood Care And Education
Business And Leadership Academy
Masters of Commerce And Management - Business Management
University of Management And Technology
Bachelors of Business And Commerce - Business And Managerial Economics
University of Management And Technology
Cooking, Music and Picnics
Expert in making Indian and Pakistani Cuisines.
Love listening to Podcasts and Bollywood Music.
Plan and execute community Picnics to help and grow local communities
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