Amna Adeel Rana
Sydney,NSW
Summary
Highly motivated Cybersecurity graduate seeking an entry-level position to apply theoretical knowledge and practical skills acquired during academic studies. Strong understanding of cybersecurity principles, risk assessment, and threat mitigation. Proficient in various security tools and technologies. Dedicated to continuous learning and staying updated with the latest industry trends. Committed to protecting information systems and data from cyber threats. Seeking an opportunity to contribute to a dynamic organization and grow in the field of cybersecurity
Overview
2
2
years of professional experience
Work History
IT Help Desk
03.2008 - 04.2010
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Identified issues, analyzed information and provided solutions to problems.
- Configured hardware, devices and software to set up work stations for employees.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Installed, modified and repaired software and hardware to resolve technical issues.
- Managed customers' expectations of support and technology functionality in order to provide positive user experience.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Performed tests of functionality, security and performance of different workstations and devices.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Built and provided basic end-user troubleshooting and desktop support on Windows, Linux and Mac systems.
- Patched software and installed new versions to eliminate security problems and protect data.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Monitored systems in operation and input commands to troubleshoot areas.
- Activated accounts for clients interested in new services.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Evaluated and responded to incoming sales leads and requests for technical support assistance.
Education
Graduate Diploma - CyberSecurity
Generation Australia
Sydney, NSW07.2023
ICT30120|CERTIFICATE III IN INFORMATION TECHNOLOGY - Cyber Security
The Northern Sydney Campus Tafe
Sydney, NSW12.2022
Bachelor of Science -
Govt Sadiq College Women University
07.2010
High School Diploma -
Apwa College For Girls
08.2008
Secondary School Certificate - Secondary Education
Apwa Girls High School
07.2006
Skills
- PROFESSIONAL SKILLS
- Computer Skills
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Excel
- Windows XP/ 2000
- Internet/ Email
- Typing Speed: 60 words / Minute
- Interpersonal/ Communication Skills
- Good interpersonal, and communication skills
- Ability to work under pressure, and deliver assignments on deadlines
- Able to work with people of diverse cultural
- Computer Hardware Knowledge
- Microsoft Active Directory
- Network Infrastructure Monitoring
- Support Ticket System Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
I can’t understand why people are frightened of new ideas. I’m frightened of the old ones.
John Cage
Timeline
IT Help Desk
03.2008 - 04.2010
Graduate Diploma - CyberSecurity
Generation Australia
ICT30120|CERTIFICATE III IN INFORMATION TECHNOLOGY - Cyber Security
The Northern Sydney Campus Tafe
Bachelor of Science -
Govt Sadiq College Women University
High School Diploma -
Apwa College For Girls
Secondary School Certificate - Secondary Education
Apwa Girls High School
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