Amne Malas El-chafei
Wentworthville,NSW
Summary
Proven in enhancing customer experiences at Decjuba, I excel in loyalty program promotion and delivering exceptional customer support. Expert in upselling strategies and loss prevention, I've significantly contributed to store maintenance and sales floor appearance, ensuring customer satisfaction and operational efficiency. My approach combines meticulous attention to detail with a keen ability to meet diverse client needs, driving positive outcomes.
Overview
7
7
years of professional experience
Work History
Retail Sales Associate Cashier
Decjuba
03.2023 - Current
- Delivered consistently accurate orders, special requests and menu alterations.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers by answering questions and fulfilling requests.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Managed merchandise returns and exchanges by closely checking items and receipts to assess eligibility and make accurate processing decisions.
Disability Support Worker
Community Homecare
02.2017 - 03.2023
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Maintained safety with tidy, clean, and hazard-free home environments.
- Designed individualized plans detailing daily activities and needs for patients.
- Adhered to company requirements for patient interactions and care standards.
- Drove clients safely to social activities and appointments.
- Entertained, conversed, and read aloud to keep patients mentally alert.
- Kept detailed daily logs with care actions, patient behaviors, and incidents.
- Checked medication schedules and patient needs to enforce medication administration standards team-wide.
- Prepared nutritious meals to meet individual dietary needs for clients.
- Kept accurate records for client files and handled related paperwork.
- Developed partnerships with community organizations to expand services and referrals.
Education
Cert III - Cert III in Disability Support
Mccorry Institute Pty Ltd
Campbelltown, NSW07.2019
Skills
- Loyalty Program Promotion
- Loss Prevention
- Customer Support
- Purchase Recommendations
- Credit card processing
- Store maintenance
- Upselling strategies
Languages
Arabic
Full Professional
English
Full Professional
Timeline
Retail Sales Associate Cashier
Decjuba
03.2023 - Current
Disability Support Worker
Community Homecare
02.2017 - 03.2023
Cert III - Cert III in Disability Support
Mccorry Institute Pty Ltd
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