Marita Frias Mestanza
Acountant
Granville,NSW
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
1
1
Language
Work History
Customer Service Representative
Deluxe
Sydney, New South Wales
2020.08 - 2022.12
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Handled customer inquiries and suggestions courteously and professionally.
Customer Service Assistant
Civil Clean Pty Ltd
sydney, New South Wales
2018.01 - 2020.07
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Streamlined the customer service process for increased efficiency and faster response times.
- Assisted customers with product selection, providing detailed information on features and benefits.
- Processed returns and exchanges, adhering to company policies while prioritizing customer satisfaction.
- Managed customer complaints effectively, offering solutions that exceeded expectations.
Customer Services Assistant
Banco Central del Peru (BCP)
LIMA, PERU
2016.03 - 2018.10
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Strengthened communication skills through regular interactions with others.
Skills
- Microsoft Word
- Retail Sales Customer Service
- Stocking and Replenishing
- Customer Relations
- Microsoft Excel
- Microsoft PowerPoint
- Active Listening
- Typing Proficiency
- Product Organization
- Stock Management
- Customer Consulting
- Problem-Solving Ability
- Brand Representation
- Closing Sales
- Calm and Professional Under Pressure
Languages
English
Limited Working
Timeline
Customer Service Representative
Deluxe
2020.08 - 2022.12
Customer Service Assistant
Civil Clean Pty Ltd
2018.01 - 2020.07
Customer Services Assistant
Banco Central del Peru (BCP)
2016.03 - 2018.10
Accounting - Accountant
San Ignacio De Loyola
2011.03 - 2016.12
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Education
Accounting - Accountant
San Ignacio De Loyola
Peru 2011.03 - 2016.12
Work Preference
Work Type
Full TimePart TimeContract WorkLocation Preference
On-SiteRemoteImportant To Me
Career advancementPaid sick leavePersonal development programsQuote
Far and away the best prize that life offers is the chance to work hard at work worth doing.
Theodore Roosevelt
Similar Profiles
Sumanth K BSumanth K B
QC Engineer at DeluxeQC Engineer at Deluxe
SEAN BARRETTSEAN BARRETT
Partner Development Manager at DeluxePartner Development Manager at Deluxe
Sharon ParksSharon Parks
Payment Processing Clerk at DeluxePayment Processing Clerk at Deluxe
Sherlyn NamrathaSherlyn Namratha
Senior Tech Conform's Specialist at DeluxeSenior Tech Conform's Specialist at Deluxe
Miranda WestMiranda West
Customer Service Officer at Point Place ParkingCustomer Service Officer at Point Place Parking