Summary
Overview
Work History
Skills
Timeline
OfficeManager

Amok Akol

Melbourne,VIC

Summary

Adept at problem-solving and customer service, I significantly enhanced client satisfaction and loyalty at AMP Financial Services through expert issue resolution and empathetic communication. Mastering call center operations and data entry, I contributed to service optimization, fostering strong client relationships and promoting brand loyalty with a calm and professional demeanor. Results-driven call center professional with solid experience in customer service and communication. Adept at resolving issues efficiently and maintaining high customer satisfaction. Strong focus on team collaboration, adaptability, and achieving targets. Skilled in active listening, problem-solving, and multitasking. Reliable and flexible in meeting changing needs.

Overview

4
4
years of professional experience

Work History

Cafeteria Worker

BD Cafe
03.2022 - 01.2023
  • Cleaned and sanitized surfaces, tools, and equipment.
  • Restocked condiments, beverages, and utensils per expected use levels.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Prepared ingredients and recipe components ahead of time.
  • Received and stored incoming supplies according to procedures.
  • Streamlined cafeteria operations by organizing supplies, stocking shelves, and maintaining clean workspaces.
  • Assisted customers by answering questions and fulfilling requests.
  • Processed both cash and card purchases and returns.
  • Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
  • Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
  • Developed strong relationships with repeat customers through friendly service interactions.
  • Increased customer loyalty and retention.

Customer Service Representative

Darebin City Council
03.2021 - 02.2022
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Improved resolution time with effective problem-solving for customer complaints.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.

Call Center Representative

AMP Financial Services
05.2022 - 03.2023
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
  • Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
  • Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Educated customers about billing, payment processing and support policies and procedures.

Customer Service Cashier

Woolworths
02.2019 - 03.2021
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Processed customer orders and accurately handled payment transactions.
  • Met customer service goals and exceeded customer expectations.
  • Counted money in drawers at beginning and end of each shift.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
  • Managed cash drawer and financial transactions to maintain accurate store accounts.

Skills

  • Problem-solving skills
  • Customer support
  • Data entry
  • Customer service
  • Call center customer service
  • Verbal and written communication
  • Resolving issues
  • Inbound phone calls
  • Call center operations
  • Communicating with clients
  • Customer communications
  • Call control
  • Answering questions
  • Complaint resolution
  • Appointment scheduling
  • Payment processing
  • Product knowledge
  • Calm disposition
  • Account updating
  • Inbound phone call management
  • Customer service optimization
  • Logging call information
  • Documentation and reporting
  • Record preparation

Timeline

Call Center Representative

AMP Financial Services
05.2022 - 03.2023

Cafeteria Worker

BD Cafe
03.2022 - 01.2023

Customer Service Representative

Darebin City Council
03.2021 - 02.2022

Customer Service Cashier

Woolworths
02.2019 - 03.2021

Similar Profiles

CREATE PROFILE
Amok Akol