Open To Work
Amol Pradhan
Schofields,NSW
Summary
Professional Project Manager, Release & Change Manager and Senior Technical Business Analyst with over 20+ years of extensive experience in Telecom, Banking, and Enterprise IT sectors. Proven expertise in OSS/BSS systems, Infrastructure automation, CMDB consolidation, and Agile/Waterfall delivery methodologies. Recognized for aligning business objectives with technical execution, streamlining processes, and effectively leading cross-functional teams through intricate system integrations. Committed to driving innovation and delivering results that enhance operational efficiency and business performance.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Senior Technical Business/Data Analyst
TechM / Optus
Sydney
11.2025 - Current
- Deliver business analysis across major ACMA regulatory initiatives including Triple Zero Call Handling, Complaints Handling, Starlink, Wholesalers/Retailers, Device Blocking, Welfare Checks, and Device De Coupling.
- Lead the elicitation, analysis, and documentation of complex technical and regulatory requirements (BRD, FRD) for compliance-driven projects.
- Apply deep knowledge of telecommunications infrastructure, network protocols, and regulatory frameworks (e.g., security, privacy, data retention) to technical solutions.
- Drive compliance across new in-house core ecosystems and legacy platform transitions.
- Created CMDB reports and ensured release gate compliance.
- Produce high-quality technical documentation, including user stories, acceptance criteria, and process mapping, ensuring technical clarity for development teams.
- Develop analytical dashboards, reports, and insights using Power to support decision making and stakeholder reporting.
- Manage relationships with technical teams, regulatory bodies, and business leaders to align on objectives.
- Tools: Jira, Confluence, PowerBI, Signavio, Microsoft Project
Project Manager/Service Delivery Manager
CyTrack
Sydney
07.2025 - 10.2025
- Lead project execution from planning to implementation, ensuring adherence to scope, budget, and quality standards.
- Monitor service performance metrics and SLAs, ensuring client requirements are met or exceeded.
- Act as the primary point of contact for clients, managing expectations, and resolving issues.
- Identify potential project blockers or risks and implement mitigation strategies.
- Coordinate cross-functional teams, fostering collaboration and providing training and support.
- Continuous Improvement: Drive service improvement initiatives and optimize operational processes.
- Tools: ServiceNow, CRM, Jira, Tableau
Senior Technical Business Analyst / Scrum Master
Vocus
Sydney
04.2022 - 04.2024
- Led OSS workshops and defined “As-Is” and “To-Be” workflows.
- Consolidated CMDBs into ServiceNow migrated validated data to Salesforce.
- Delivered API integrations via MuleSoft for legacy billing platforms.
- Supported UAT and deployment planning for product launches.
- Managed Jira sprint planning and story alignment with business goals.
- Enabled data warehousing integration for Revenue Assurance.
- Perform end to end data analysis and data mapping to support ServiceNow Digital Transformation activities, ensuring accurate requirements capture and process optimisation.
- Lead API analysis and data mapping during middleware upgrades to identify obsolete APIs and support integration streamlining.
- Conduct cross system data validation and mapping to maintain accuracy, completeness, and alignment of data flows between ServiceNow and Salesforce.
- Tools: ServiceNow, Salesforce, MuleSoft, Jira, BPMN, REST APIs, PowerBI
Project/Change & Release Manager / Senior Technical Business Analyst
TCS / Westpac
Sydney
08.2021 - 04.2022
- Managed L3 production support and application monitoring.
- Oversaw release lifecycle and emergency deployments.
- Implemented OpenBanking APIs for ACCC compliance.
- Created CMDB reports and ensured release gate compliance.
- Develop analytical dashboards, reports, and insights using Power to support decision making and stakeholder reporting.
- Oversee or support UAT, ensuring that technology solutions meet the required regulatory and business standards.
- Tools: Jira, CMDB, OpenBanking APIs, Service Analytics, PowerBI
Senior IT Business Analyst / Project Manager
Chanel
Sydney
04.2021 - 08.2021
- Delivered AV upgrades and IT infrastructure enhancements.
- Supported mobile app deployments and IT governance.
- Collaborate with cross functional teams to gather requirements, analyse business processes, and translate them into functional specifications.
- Tools: Office 365, Azure, MDM, AV Systems
Senior Technical Business Analyst
Macquarie Telecom
Sydney
05.2020 - 01.2021
- Administered OSS systems including NMS, Ansible, ServiceNow, Salesforce.
- Automated fault detection and provisioning using REST APIs.
- Authored SOPs and work instructions in Confluence.
- Led CMDB table creation and validation.
- Support continuous improvement initiatives by identifying process gaps, inefficiencies, and opportunities for automation or enhancement.
- Tools: Ansible, REST APIs, ServiceNow, Salesforce, Confluence, Jira, Tableau
Technical Business Analyst
Broadcast Australia (BAI)
Sydney
08.2019 - 05.2020
- Administered DataMiner NMS across 600+ sites.
- Reduced false alarms and launched new monitoring devices.
- Tools: DataMiner, Fault Management Systems, SACDA
Partner Enablement & Support Consultant
Sage Software Australia
Sydney
06.2018 - 08.2019
- Delivered technical support and product training.
- Managed Windows and UNIX/Linux systems.
- Tools: Sage ERP, Solaris, REHL, Windows Server
Senior Consultant OSS/BSS / Technical BA
DeployPartners / Vodafone
Sydney
05.2017 - 06.2018
- Delivered InfoVista-based monitoring solutions.
- Migrated AppDynamics to cloud integrated PagerDuty, DataDog, Apica.
- Tools: InfoVista, AppDynamics, PagerDuty, DataDog, Apica, Splunk
IT Business & System Analyst / Project Manager
Hirotec
Sydney
01.2016 - 05.2017
- Migrated infrastructure to Azure Cloud.
- Rolled out 120 iPads using SOTI MDM.
- Developed label printing solution saving $50K annually.
- Successfully Implemented/Administered PowerBI across the organization.
- Tools: Azure, SOTI, Office 365, Riverbed SteelHead, PowerBI
Senior Technical Specialist / Technical BA / Project Manager
Ooredoo Telecom
Kuwait
01.2006 - 01.2015
- Designed and implemented NMS platforms: InfoVista, NetMRI, NetBoss.
- Migrated monitoring systems saving $300K annually.
- Official Apple Tester for iOS products.
- Tools: InfoVista, NetMRI, NetBoss, Apple MDHA, LAMP Stack
System Analyst – Billing & Rating Support
Wataniya Telecom
Kuwait
01.2000 - 01.2006
- Supported BSCS billing and rating systems.
- Ensured CDR integrity and tariff compliance.
- Tools: BSCS, Comptel, Mediation Zone
Education
Bachelor of Arts - Politics
Mumbai University
Skills
- Business/Data Analysis
- Skills & Tools: Process Mapping, BPMN, Gap Analysis, Stakeholder Workshops, Data Analytics
- Agile Delivery
- Skills & Tools: Scrum, Sprint Planning, Jira, UAT Coordination, Release Management
- OSS/BSS Systems
- Skills & Tools: Billing,WAP Gateway CRM
- Infrastructure Automation
- Skills & Tools: Ansible, REST APIs, JSON, XML, Fault Detection Automation
- ITSM & CMDB
- Skills & Tools: ServiceNow, Salesforce, BMC Remedy, CMDB Consolidation, Data Migration
- Middleware & API Integration
- Skills & Tools: MuleSoft, Oracle SOA, OpenBanking APIs
- Documentation & Governance
- Skills & Tools: Confluence, SOPs, Work Instructions, Change Management, Jira
- Monitoring & Performance
- Skills & Tools: PagerDuty, DataDog, Splunk, Synthetic Monitoring, InfoVista, NetMRI, NetBoss, DataMiner, AppDynamics, PowerBI, Tableau
- Cloud & Systems
- Skills & Tools: Azure, AWS, Office 365, Unix, Solaris, REHL, Windows Server
- Project Management
- Skills & Tools: PMP Training, Vendor Coordination, Budget Optimization, AV Rollouts
Certification
- Cisco: CCNA, CCNP, CCIP BGP, MPLS, QoS
- Microsoft: MCP, MCSA, MCSE
- Oracle/Sun-Solaris: CCSA-NGX, SCSA, Oracle Developer 6i, SQL & PL/SQL
- Juniper: JNCIA, JNCIS
- Project Management: PMP Training – Green International Kuwait
- Compliance: ITILv3
- Security: CEH, CHFI
Work Preference
Job Search Status
Open to workWork Type
Contract WorkLocation Preference
RemoteOn-SiteHybridSalary Range
$45000/yr - $200000/yrTimeline
Senior Technical Business/Data Analyst
TechM / Optus
11.2025 - Current
Project Manager/Service Delivery Manager
CyTrack
07.2025 - 10.2025
Senior Technical Business Analyst / Scrum Master
Vocus
04.2022 - 04.2024
Project/Change & Release Manager / Senior Technical Business Analyst
TCS / Westpac
08.2021 - 04.2022
Senior IT Business Analyst / Project Manager
Chanel
04.2021 - 08.2021
Senior Technical Business Analyst
Macquarie Telecom
05.2020 - 01.2021
Technical Business Analyst
Broadcast Australia (BAI)
08.2019 - 05.2020
Partner Enablement & Support Consultant
Sage Software Australia
06.2018 - 08.2019
Senior Consultant OSS/BSS / Technical BA
DeployPartners / Vodafone
05.2017 - 06.2018
IT Business & System Analyst / Project Manager
Hirotec
01.2016 - 05.2017
Senior Technical Specialist / Technical BA / Project Manager
Ooredoo Telecom
01.2006 - 01.2015
System Analyst – Billing & Rating Support
Wataniya Telecom
01.2000 - 01.2006
Bachelor of Arts - Politics
Mumbai University