Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amol Sajgotra

Launceston,TAS

Summary

I am a dedicated and well-rounded support co-Ordinator and customer care representative with extensive experience in this industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

9
9
years of professional experience

Work History

Support Worker

Senior Helpers
05.2022 - Current
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Helped clients manage and reach individual goals, supporting independent progression and social skills.
  • Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
  • Kept clients engaged in social networks and communities for personal health and growth.
  • Promoted community integration by providing extensive physical, emotional and social support.
  • Visited home environments to help clients develop comprehensive life, technical and job skills.
  • Assessed personnel performance and implemented incentives and team-building events to boost morale.

Support Coordinator

2 Care Support Services
01.2022 - Current
  • Helping my participants to build capacity and understand their NDIS plan. Making sure they are getting best out of their plan.
  • Maintained and verified accuracy of records and generated miscellaneous reports.
  • Coordinated meetings and events for internal and external groups.
  • Co-ordinated the right supports for my participants. Helping them to engage them with NDIS allied health professionals as well as with mainstream professionals.
  • Helping participants to prepare for the reports.
  • Developed and maintained relationships with customers to enhance customer satisfaction.
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
  • Building a safe support circle for my participants and helping them to build knowledge about the supports available.

CUSTOMER SERVICE REPRESENTATIVE

Red Cross Australia
07.2020 - 05.2021
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

FINANCE EXECUTIVE (ACCOUNT PAYABLE AND RECEIVABLES

National Hearing Care
10.2017 - 11.2018
  • Prepared monthly reconciliation of bank accounts and took corrective actions on deviations.
  • Analyzed financial statements against forecasts to prepare high-level variance analysis.
  • Monitored budget and revenue trends, compiling reports for company leadership to inform decision-making.
  • Introduced software tools and process improvements to mitigate loss and drive operational growth.
  • Enhanced internal control systems and procedures to mitigate risk and support opportunities.
  • Maintained responsive organization with sustained revenue growth through industry forecast monitoring and deliberate financial planning.

SALES EXCECUTIVE

Foxtel
11.2014 - 08.2017
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
  • Developed and presented valuable sales presentations to potential customers to highlight features and benefits of products.
  • Researched sales opportunities and possible leads to exceed sales goals and increase profits.

Education

Advanced Diploma in Leadership And Management -

Central Australian College , Hobart
Hobart, TAS
04.2021

Certificate 3 in Individual Support -

OCEANIA EDU. PTY LTD
Hobart, TAS
01.2021

Diploma in Leadership And Management -

Central Australian College, Hobart
Hobart, TAS
04.2020

Professional Year Certification in Accounting - Accounting

Australian Technical And Management College
Melbourne, VIC
09.2018

Master of Accounting & Administration MOA, MBA - Accounting

Holmes Institute Melbourne
Melbourne, VIC
09.2016

Bachelor of Business Administration (BBA Economics -

Chandigarh Group of Colleges
Chandigarh, India
07.2011

Skills

  • Schedule Management
  • Interpersonal skills
  • Teamwork
  • Customer service
  • Problem-Solving
  • Dependable and Responsible
  • Time management
  • Problem solving skills
  • Tax Software
  • Billing Adjustments and Refunds
  • Social Perceptiveness
  • Sales Team Leadership
  • Negotiation
  • Intuit QuickBooks
  • Client Development
  • Goals and Performance
  • Order Management
  • Report Writing Skills

Timeline

Support Worker

Senior Helpers
05.2022 - Current

Support Coordinator

2 Care Support Services
01.2022 - Current

CUSTOMER SERVICE REPRESENTATIVE

Red Cross Australia
07.2020 - 05.2021

FINANCE EXECUTIVE (ACCOUNT PAYABLE AND RECEIVABLES

National Hearing Care
10.2017 - 11.2018

SALES EXCECUTIVE

Foxtel
11.2014 - 08.2017

Advanced Diploma in Leadership And Management -

Central Australian College , Hobart

Certificate 3 in Individual Support -

OCEANIA EDU. PTY LTD

Diploma in Leadership And Management -

Central Australian College, Hobart

Professional Year Certification in Accounting - Accounting

Australian Technical And Management College

Master of Accounting & Administration MOA, MBA - Accounting

Holmes Institute Melbourne

Bachelor of Business Administration (BBA Economics -

Chandigarh Group of Colleges

Similar Profiles

CREATE PROFILE
Amol Sajgotra