Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Languages
Visa
My Availability
References
Timeline
Generic

AMOLNUT KAEWMANEE

Victoria,Melbourne

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound/outbound Call and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Front of House Staff Member

Dagach korean BBQ Restaurant
Southbank, VIC
05.2024 - Current
  • Greeted customers and answered questions about menu items.
  • Organized seating for guests in a timely manner.
  • Ensured compliance with health and safety regulations in the restaurant.
  • Collaborated with kitchen staff to ensure orders were prepared quickly and accurately.
  • Answered phone calls from customers inquiring about take-out orders or reservations.

Customer Support Specialist

La Lashury Clinic
Cragieburn, VIC
03.2024 - 04.2024
  • Responding to customer queries in a timely and accurate way, via
    phone, email
  • Complete administrative duties such as data entry, booking an
    appointment and follow up calls.
  • Consulted with customers regarding needs and addressed concerns.

Client Solutions Manager

TDCX
Bangkok, Thailand
04.2022 - 03.2024
  • Established relationships with primary decision-makers to facilitate future business development
  • Identify and cultivating new customer relationships through networking, cold calling, and working on Outbound Telesales
  • Responsible for high-growth Brands and preparing RFP/RFI/RFQ
  • Directly report to Regional Director and Implemented analytical strategies to improve pipeline Sales targets
  • Strongly addressed BPO/RPO services, such as Telemarketing, through proposals
  • Improved satisfaction by resolving customer requirements with acknowledgment and tactful communication.

Sales Operations Manager

Kaidee
Bangkok, Thailand
01.2021 - 02.2022
  • Compared data between competitor sites and company sites for supporting management decisions
  • Coordinated with sales teams and the finance team to provide products to clients
  • Collaborated with other departments to ensure seamless coordination of activities across the organization.
  • Tracked the end-to-end process of tracking the sales operation KPIs and operational metrics and delivering regular insights to the business; define and deliver techniques to improve the team performance

Business Development Executive

Kaidee
Bangkok, Thailand
08.2020 - 01.2021
  • Respond to inquiries made by team members and services in a timely and friendly manner
  • Tracked and monitored performance indicators for AE and staff members, managing sales tracking tools, and compiling reports
  • Recorded sales trends and liaised with BD managers to develop sales strategies
  • Evaluated sales data, marketing, and branding data.

Business Planner Specialists

DENSO
Bangkok, Thailand
04.2019 - 07.2020
  • Monthly analysis report plan and actual profit and loss, investment, and expense budget
  • Made annual and revised plans for profit and loss
  • Reported and analysis of profit and loss and re-forecasts including investment and expense budget, support management through the provision of reports
  • Coordinated planner team and others to support the working process.

Waitress

Philly Cheesesteaks
New Jersey, USA
07.2018 - 09.2018
  • Provided excellent wait service to ensure satisfaction
  • Took customer orders and delivering food and beverages
  • Made menu recommendations, answering questions and sharing additional information with restaurant patrons.
  • Answered questions about menu items, ingredients, and pricing.
  • Assisted other wait staff members in times of heavy customer traffic.

Education

Marketing and Communication III -

Greystone College
07-2025

Bachelor of Economics -

Khonkaen University
01.2017

High School -

Khonkaen wittayayon school
01.2014

Skills

  • Analytical Skills
  • Communication Skills
  • CRM - Salesforce
  • Handling Complaints
  • MS Excel, Words, PowerPoint
  • Menu knowledge
  • Operations & Improvement
  • Order Taking
  • Problem Solving Skills
  • Power BI
  • Reservation Management
  • Teamwork

Certification

  • IELTS score 5.5
  • Analyzing and Visualizing Data with Microsoft Power BI - 9Expert Co., Ltd.
  • Essential SQL - BorntoDev
  • Agile Project Management with Jira Cloud: Lean and Agile processes - LinkedIn
  • Google Data Studio 2021 - Udemy

Additional Information

  • Work and travel program 2018 with IEE in New Jersey, The United States ( International Education Exchange),
  • Participated in PDMO ( Public Debt Management Office) from the Ministry of Finance, Thailand
  • Learning newly developed strategy from local society economics camp, khon kaen University at Nongkhai

Languages

English
Full Professional
Thai
Native/ Bilingual

Visa

  • Student Visa, 2024-2025

My Availability

Wednesday - Sunday: All Shifts

References

References available upon request.

Timeline

Front of House Staff Member

Dagach korean BBQ Restaurant
05.2024 - Current

Customer Support Specialist

La Lashury Clinic
03.2024 - 04.2024

Client Solutions Manager

TDCX
04.2022 - 03.2024

Sales Operations Manager

Kaidee
01.2021 - 02.2022

Business Development Executive

Kaidee
08.2020 - 01.2021

Business Planner Specialists

DENSO
04.2019 - 07.2020

Waitress

Philly Cheesesteaks
07.2018 - 09.2018

Marketing and Communication III -

Greystone College

Bachelor of Economics -

Khonkaen University

High School -

Khonkaen wittayayon school

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AMOLNUT KAEWMANEE