AMORNTEP THOWRUNGRUEANG
Sydney,NSW
Summary
Highly motivated and organized professional with extensive experience in hospitality management. Proven record of success in managing teams and overseeing the delivery of superior customer service. Well-versed in developing and implementing creative strategies to maximize profitability, increase productivity and improve customer experiences.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Duty Manager
George Hotel Waterloo
Waterloo , NSW
10.2024 - Current
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Complied with company policies, objectives and communication goals.
- Maintained professionalism in customer interactions, answered concerns and resolved problems with friendly and knowledgeable approach.
- Investigated customer complaints in a timely manner, resolving issues efficiently.
- Ensured compliance with local licensing laws and regulations relating to serving alcohol.
Duty Manager
Colombian Hotel
Darlinghurst, NSW
10.2023 - 09.2024
- Managed daily operations, including overseeing staff and customer service.
- Monitored employee tasks and provided suggestions for increased productivity.
- Supervised cash handling procedures, ensuring that all transactions were processed accurately.
- Recruited, hired and trained new members of bar staff.
- Ensured compliance with local licensing laws and regulations relating to serving alcohol.
Bar Supervisor
Zetland Hotel
Zetland, NSW
11.2022 - 11.2023
- Maintained high standards of cleanliness and safety within the bar area.
- Ensured compliance with all state regulations regarding alcohol sales and service.
- Supervised cash handling procedures to safeguard against theft or loss.
Duty Manager
Evening Star Hotel
Surry Hills, NSW
01.2022 - 03.2023
- Created detailed reports for management summarizing operational activities within the bar and floor area.
- Trained new employees on company policies, job duties, and performance expectations.
- Maintained professionalism in customer interactions, answered concerns and resolved problems with friendly and knowledgeable approach.
Education
Certificate IV - Leadership & Management
New Cambridge College Sydney
Sydney01.2022
Bachelor - Applied Global Communication
Stamford International University
Thailand01.2021
Skills
- Customer service
- Regulatory compliance
- Effective communication
- Problem solving
- Attention to detail
- Conflict resolution
Certification
- RSA
- RCG
- ARCG
- TAB
Timeline
Duty Manager
George Hotel Waterloo
10.2024 - Current
Duty Manager
Colombian Hotel
10.2023 - 09.2024
Bar Supervisor
Zetland Hotel
11.2022 - 11.2023
Duty Manager
Evening Star Hotel
01.2022 - 03.2023
Certificate IV - Leadership & Management
New Cambridge College Sydney
Bachelor - Applied Global Communication
Stamford International University