Summary
Overview
Work History
Education
Skills
Certification
Personal development, interpersonal skill development, DIY IT projects
Languages
Work Availability
Quote
Timeline
CustomerServiceRepresentative
Amos Kabilan

Amos Kabilan

Clarkson,WA

Summary

Detail-oriented Systems Analyst with 8 years of experience diagnosing computer system inefficiencies and devising innovative solutions. Established authority on swift identification of IT deficiencies and accurate reporting to senior personnel for improvement. Team-oriented professional with an inherently collaborative approach to project completion.

Overview

10
10
years of professional experience
1
1
Certification

Work History

SHIFT SUPERVISOR

SUPERCHEAP AUTO
Butler, WA
11.2022 - Current
  • Ensure daily store communications are up to date.
  • Ensure store safety standards are met, and hazards are safely removed and reported.
  • Contact external vendors to follow up on store orders.
  • Follow up on customers' queries and provide professional advice and solution to address their concerns.
  • Carry out product testing, troubleshooting, and fitment for customers to ensure worry-free experience with our products.
  • Provide IT support and troubleshooting within store, including network switches, to ensure IT systems are up and running.
  • Reading technical data sheets to understand our products' working parameters to serve our customers better.
  • Enforced company policies and regulations with employees.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Helped store management meet standards of service and quality in daily operations.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Scheduled staff shifts to secure adequate coverage and productive workflows.
  • Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
  • Completed cash and credit card transactions accurately using POS software.
  • Managed shift operations, supplied resources, and monitored team performance to keep business profitable and running smoothly.
  • Completed store opening and closing procedures and balanced tills.
  • Responded to and resolved customer questions and concerns.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Conducted shift inspections to evaluate operational activities and implement timely resolutions for diverse concerns.
  • Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
  • Completed daily financial activities and prepared weekly reports for management to inform decision-making.
  • Applied security, safety, and loss prevention strategies during shifts.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Analyzed sales figures and identified areas for improvement.

SYSTEM ANALYST

CORFIELD MEDICAL CLINIC
Perth, WA
07.2022 - 11.2022
  • Identify CRM issues within Cornfield Medical Centre
  • Design AS-IS model to identify weaknesses in system.
  • Design streamlined IT system based on client's needs.
  • Design and review TO-BE model.
  • Maintain weekly communications on Click up.
  • Maintain weekly budget and meeting logs.
  • Review and redesign CRM system.
  • Conduct system testing (Multi-layer Security testing, Endpoint testing, Server ping, and, Integration testing).
  • Integrated daily automated health check within system with Telegram API.
  • Integrated automated email draft with Google API.
  • Deliver live end products and provide training to clinic staff.
  • Overall, 90% reduction in CRM human errors and staff overtime.
  • Developed diagrams to describe and lay out logical operational steps.
  • Organized system operating procedures to strengthen controls.
  • Enhanced interfaces to promote better functionality for users.
  • Gathered requirements and performed gap analysis through design workshops with users.
  • Established specifications and coordinated production with software programmers.
  • Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
  • Guided acquisition process to capture projected cost and revenue synergies and moved combined organization forward.
  • Identified clear connections between policies and business results to eliminate or reduce confusion and help employees achieve goals.
  • Diagnosed, troubleshot, and resolved network and system problems.
  • Defined and documented scope of projects for distribution to team.
  • Provided client support on system operation and troubleshooting.
  • Installed system updates to address vulnerabilities and reduce security issues.
  • Assessed data modelling and statistics to integrate high-level business processes with data rules.
  • Conducted system analysis and implementation to maintain and improve computer systems.
  • Educated stakeholders on data protection tactics to reduce breaches.
  • Improved systems with addition of new features and infrastructure.
  • Investigated system issues and implemented resolutions to reduce downtime.
  • Assessed business requirements to create focused solutions.
  • Resolved or escalated problem tickets to resolve user issues.
  • Monitored employee tasks to gauge business functions and inefficiencies.
  • Resolved malfunctions with systems and programs through troubleshooting.
  • Collaborated with upper management to drive strategy and implement new processes.
  • Planned computer systems using information engineering, data modelling, and structured analysis.
  • Presented business leaders with ROI estimations to drive project planning.
  • Researched and adopted new technologies to add value to existing offerings.

ASSISTANT MANAGER

MAGIC CARWASH
Balcatta, WA
09.2020 - 11.2022
  • Supervised day-to-day operations to meet performance, quality, and service expectations.
  • Managed over 100 customers per day.
  • Meet surrounding business owners to build professional relationships and offer tailored packages to suit their business to increase sales.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Developed detailed plans based on broad guidance and direction.
  • Reviewed sales and gross profit reports to assess company efficiency.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Established team priorities, maintained schedules, and monitored performance.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.
  • Defined clear targets and objectives and communicated to other team members.
  • Increased employee performance and job satisfaction to strengthen retention and engagement.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Procurement of required chemicals and equipment.
  • Recruited, interviewed, and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Provide customer consultation and handle sales inquiries for top-tier jobs.
  • Quality management for services rendered, including inspection of vehicles.
  • Access staff work performance and provided feedback, completed formal employee performance reviews, and developed and carried out corrective action plans.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Vendor management for supply of equipment and training of staff on new equipment.
  • Developed and deployed maintenance control plans to direct execution of planned preventative and predictive maintenance of site equipment.
  • Site safety management through staff supervision ensures work is performed following Australian safe work practices and Magic Carwash procedures.
  • Monitored security to protect employees, customers, and property.
  • Used industry expertise, customer service skills, and analytical nature to resolve customer concerns and promote loyalty.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Developed strategy to increase sales and drive profits.
  • Increased overall sales by 30%.

SMALL BUSINESS OWNER

PC AVENUE SINGAPORE PTE LTD
Singapore, Singapore
01.2013 - 12.2019
  • Won project requiring services for installation, design, and network infrastructure of over 20 computers for client, including evaluation of overall system performance and execution of both software and hardware upgrades.
  • Utilized effective predictive and preventive maintenance techniques for clients, improving efficiency by 20% and reducing downtime by 15%.
  • Provided client consultation for their server needs, including coordinating with suppliers and external vendors for installations and server commissioning.
  • Recommended new and replacement hardware and software purchases.
  • Restored data on computers and office machines.
  • Diagnosed and troubleshot problems, repairing and restoring machines to peak performance.
  • Performed troubleshooting to correct computer hardware and software malfunctions.
  • Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
  • Updated and replaced outdated drivers and software for computers and office machines.
  • Recovered critical information from data backups to restore functionality.
  • Inspected and tested faulty circuit boards and microprocessors.
  • Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
  • Generated reports for customer service issues and repair records.
  • Followed detailed operational processes and procedures to appropriately analyze, escalate and assist in remediation of information security incidents.
  • Set up and maintained user accounts and client access.
  • Evaluated systems according to predetermined checklist and noted issues.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Replaced defective components and parts on malfunctioning computers and office machines.
  • Performed installation, maintenance, and repair for complex internal computer hardware and various software applications.
  • Implemented internal quality standards to secure electronic records' integrity.
  • Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.
  • Used diagnostic tools to identify hardware failures and replace non-functional components.
  • Assisted customers with technical support inquiries.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Linked computers to network and peripheral equipment.
  • Completed routine and complex software installations, assisting users of various levels of computer sophistication in operation of new and existing software.
  • Diagnosed and resolved malfunctions in computers, office machines, and automated teller machines.
  • Executed technology implementation projects with minimal downtime and business disruptions.
  • Performed maintenance duties and safely handled chemicals and solutions.
  • Trained customer employees and managers on machine use and maintenance.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Documented changes and actions in computer-based tracking system.
  • Demonstrated increased knowledge of company products and equipment.

ASSOCIATE PROJECT MANAGER

BARE INTERNATIONAL
Singapore, Singapore
05.2019 - 12.2019
  • Verified quality of deliverables and conformance to specifications before submitting to clients.
  • Monitored project progress, identified risks, and took corrective action as needed.
  • Documented project progress to fulfill project requirements and establish traceability.
  • Mentored and guided staff to enhance performance and exceed customer expectations.
  • Increased overall sales by 15%.
  • Negotiated contracts and agreements with vendors for constructive supplier relations.
  • Updated customers and senior leaders on progress and roadblocks.
  • Developed and implemented project plans and budgets to ensure successful execution.
  • Led team meetings to assess project progress and plan appropriately to meet delivery targets.
  • Planned, monitored, and analyzed project costs to meet financial goals.
  • Developed and maintained project documentation for reliable records.
  • Reported regularly to managers on project budget, progress, and technical problems.
  • Sourced, vetted, and managed vendors needed to accomplish project goals.
  • Partnered with project team members to identify and quickly address problems.
  • Analyzed project performance data to identify areas of improvement.
  • Tracked project and team member performance closely to quickly intervene in mistakes or delays.
  • Facilitated workshops to collect project requirements and user feedback.
  • Supported senior managers and department leaders by completing projects and problem resolution under tight budgets and schedule demands.
  • Maintained open communication by presenting regular updates on project status to customers.
  • Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules, and conflicts.
  • Monitored and tracked project metrics and collected data to share with project members.
  • Generated weekly and monthly status reports for helpful progress tracking.
  • Devised and implemented attainable schedules, timelines, and milestones for on-track projects.
  • Identified and resolved risks to minimize project disruption.
  • Delivered high level of service to clients to both maintain and extend relationship for future business opportunities.

CORPORAL FIRST CLASS

SINGAPORE ARMED FORCES
Singapore, Singapore
07.2016 - 07.2018
  • Followed daily specific rules, regulations, and procedures in disciplined manner.
  • Attained and served as Company Quartermaster Sergeant.
  • Attained Marksman certification.
  • Selected by Company Commanding Officer to lead internal and external audits.
  • Selected by Company Commanding Officer as fire safety officer.
  • Performed analysis and processed audit findings.
  • Followed up with recommendations to fix issues raised in audit report.
  • Finalized and rolled out solutions as per military protocol.
  • Updated and implemented new fire safety protocols throughout camp.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Demonstrated creativity and resourcefulness through development of innovative solutions.
  • Proven ability to learn quickly and adapt to new situations.
  • Managed time efficiently to complete all tasks within deadlines.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Gained extensive knowledge in data entry, analysis, and reporting.
  • Demonstrated high level of initiative and creativity while tackling difficult tasks.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness, and willingness to help wherever needed.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.

ASSOCIATE ENGINEER

ST ELECTRONICS
Singapore, Singapore
04.2014 - 04.2015
  • Reviewed technical drawings developed by CAD technicians and drafters.
  • Participated in formal internal design reviews of proposed products and components.
  • Performed in-depth electrical acceptance testing of completed hardware.
  • Mentored interns, aiding in onboarding process and instructing new personnel on applicable guidelines and techniques.
  • Wrote, reviewed, and edited technical documents in accordance with template requirements.
  • Trained and mentored competent and flexible workforce to meet project needs and promote positive work environment.
  • Developed work plans for various personnel roles based on strengths and talents.
  • Developed action plans to aid in meeting defined objectives and streamlining existing processes.
  • Performed preventative maintenance to keep tools and equipment functional.
  • Presented new design and operational guidelines to senior engineers, resulting in 90% improvement in task completion.
  • Prepared action plans for problematic processes and assets.
  • Conducted feasibility studies for proposed projects using potential ROI and risk management.
  • Developed positive working relationships with stakeholders to effectively coordinate work activities.
  • Captured technical schematics for use in project planning and execution.
  • Routed and integrated technical and electrical components for projects.
  • Managed RMA for downtown line emergency communication system and other railway systems under ST Electronics.
  • Undertook engineering tasks requiring system integration, troubleshooting of PCB, firmware configuration, testing, and commissioning.
  • Provisioned engineering analysis on commissioned systems.
  • Performed internal verification and quality Checks on communication devices before installation.
  • Handled client application support by analyzing fault reports and firmware updates per manufactured recommendations.
  • Led team of technicians to assemble and install electrical and electronic components for emergency communication test rigs for commissioning purposes.

Education

Master of Management - MANAGEMENT INFORMATION SYSTEMS

Edith Cowan University
Perth, WA
12.2022

Bachelor of Science - CYBER SECURITY AND FORENSICS BIS

Murdoch University
Perth, WA
12.2020

Skills

  • Operation System Software
  • Product Development
  • Contract Management
  • Best Practices and Standards
  • Test Result Validity
  • Equipment Configuration
  • Diagnostic Tools
  • Active Learning
  • Technical Writing
  • Technical Integration
  • Project Management
  • User Acceptance Testing (UAT)

Certification

  • Certified PLC Technician, OMRON Singapore
  • Licensed real estate and business agent

Personal development, interpersonal skill development, DIY IT projects

During my free time, I spend time reflecting on my experiences and reading personal development books such as Life Without Limits to motivate myself and books such as Sell Like Crazy to sharpen my business and negotiation skills and build confidence. Furthermore, I also enjoy tinkering and engaging in small projects at home such as implementing smart home applications and PC building and upgrading.

Languages

English
Native or Bilingual

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

The way to get started is to quit talking and begin doing.
Walt Disney

Timeline

SHIFT SUPERVISOR

SUPERCHEAP AUTO
11.2022 - Current

SYSTEM ANALYST

CORFIELD MEDICAL CLINIC
07.2022 - 11.2022

ASSISTANT MANAGER

MAGIC CARWASH
09.2020 - 11.2022

ASSOCIATE PROJECT MANAGER

BARE INTERNATIONAL
05.2019 - 12.2019

CORPORAL FIRST CLASS

SINGAPORE ARMED FORCES
07.2016 - 07.2018

ASSOCIATE ENGINEER

ST ELECTRONICS
04.2014 - 04.2015

SMALL BUSINESS OWNER

PC AVENUE SINGAPORE PTE LTD
01.2013 - 12.2019

Master of Management - MANAGEMENT INFORMATION SYSTEMS

Edith Cowan University

Bachelor of Science - CYBER SECURITY AND FORENSICS BIS

Murdoch University

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