Amos Naitoko
Gold Coast,QLD
Summary
Results driven Retail Supervisor with proven expertise in inventory management and sales enablement. Handles routine operations efficiently and addresses problems proactively. Highly experienced in fast-paced retail work and skilled at coordinating both customer-facing and back-end functions.
Overview
7
7
years of professional experience
Work History
Retail Supervisor Level 4- Customer Service
Stateside Sports
09.2022 - Current
- Assisted customers in locating products and making informed purchasing decisions based on their needs and preferences.
- Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
- Enhanced store appearance with regular maintenance, cleaning, and organization of merchandise areas.
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
- Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
- Coordinated merchandising displays, signage and sales enablement.
- Boosted store sales through effective merchandising, product placement, and promotional displays.
- Scheduled workers and delegated assignments to effectively meet expected customer and business demands.
Events Staff Member
Gold Coast City Council
01.2022 - 01.2024
- Participated in clean up of venues after events and meetings by sweeping floors and taking out trash.
- Promoted a positive work environment through teamwork, mutual support, and strong communication among crew members.
- Trained new crew members on company policies, safety protocols, and proper equipment handling techniques, fostering a skilled workforce.
- Proactively identified potential issues during setups and resolved them before they could impact event's success.
- Drilled floors, hung plywood to achieve production requirements.
- Reviewed production schedules and streamlined processes.
- Prepared reports and technical documentation of day-to-day production processes.
- Calibrated machines to maintain required productivity levels and adherence to quality standards.
- Collaborated with other departments to optimize production workflows.
Landscaping Labouring
Kings Christian College
01.2018 - 01.2023
- Evaluated site conditions, assessed plant health, and recommended appropriate treatment measures for optimal growth and maintenance.
- Improved overall project quality with thorough attention to detail in planning, plant selection, and installation techniques.
- Conducted regular inspections of completed projects to monitor plant health and address any issues promptly for sustained customer satisfaction.
- Completed various maintenance tasks such as pruning trees trimming shrubs edging lawns weed control fertilization mulching insect/disease control.
- Assessed soil and landscape conditions, selecting appropriate plants, trees and shrubs for projects.
Customer Service
Gold Coast United Soccer Club
01.2018 - 01.2020
- Strengthened client relationships by providing exceptional customer service and support.
- Led cashiers and associates in providing thoughtful customer service.
- Delivered superior customer service and handles client requests.
Education
Graduation -
Hillcrest Christian College
Reedy Creek01.2021
Skills
- Task Delegation
- Inventory Control
- Staff Training and Development
- Landscape maintenance
- Sales Development
- Sales Leadership
- Critical Thinking
- Team player attitude
- Effective Time Management
- Leadership Qualities
- Heavy machinery
Lettersofreference
Sheena Artunduaga, sheena.artunduaga@gmail.com, 0434381999
Activities
- Gold Coast United NPL Football Club, 2018, Present
- South coast association, 2018, Present
- QLD Metro Football Club, 2018, 2020
Personal Information
Date of Birth: 04/21/04
References
- Becky Clark, Business manager, Mario's Italian restaurant, 0438 786 593
- Liam Carstens, Head of events and setup, Carrara- Gold Coast City council, 0490 764 494
- Nick Andrew, Stateside sports manger, 0403 719 736
Timeline
Retail Supervisor Level 4- Customer Service
Stateside Sports
09.2022 - Current
Events Staff Member
Gold Coast City Council
01.2022 - 01.2024
Landscaping Labouring
Kings Christian College
01.2018 - 01.2023
Customer Service
Gold Coast United Soccer Club
01.2018 - 01.2020
Graduation -
Hillcrest Christian College
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