Amos Ward

• Anticipated needs and resolved problems to keep customers happy
• Collaborated across departments to resolve customer-related issues
• Enhanced customer satisfaction with fast, knowledgeable service
• Participated in workshops and seminars to continuously improve personal skills related to position
• Trained new Customer Service Representatives on company policies, procedures, and best practices
• Escalated issues that could not be resolved independently to supervisors or managers for further assistance

• Maintained safe working environments by adhering to safety protocols and conducting regular equipment inspections.
• Constructed hardscape elements like patios, walkways, retaining walls, outdoor kitchens, fire pits, water features for enhanced functionality of outdoor spaces.
• Resolved client concerns promptly by addressing issues professionally and offering viable solutions.
• Trained new team members on best practices in landscaping techniques ensuring consistent quality across all projects.

• Fulfilled orders accurately using pick lists, order management software, and RF scanners
• Supported efficient and accurate order fulfillment through attention to detail and knowledge of inventory locations
• Minimized errors by marking materials with identifying information

Completed formal training and acquired hands-on experience in landscaping projects.

• Processed cash transactions accurately when accepting payments for dine-in or carryout orders
• Prepared and inventoried sauces, cheese and ingredients to maintain readiness for customer loads
• Purchased supplies and monitored inventory
• Protected customers and met health code requirements with frequent equipment, cooler and freezer cleaning
• Ensured cleanliness of work area by wiping down surfaces, washing utensils, and sweeping floors regularly
• Received telephone orders from customers and increased orders with upselling