Amour William Maker Amour
Hillside,VIC
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhancing customer experiences by employing service-oriented behaviours, being successful at consistently exceeding performance targets & understanding customer desires.
Overview
6
6
years of professional experience
Work History
Work Experience Trainee
Dimmeys Central West Braybrook
2017.09 - 2017.09
- I was given the responsibility to place products in its designated sections, folding and organising apparel as well communicating with customers, further assisting towards their personal enquires about products.
Crew member
McDonald's Western Ring Road East
2018.01 - 2021.04
- I was able to develop many skills such as using the cash register; furthermore being able to interact with customers through taking their orders and confidently answering to their enquiries with the range of products we had available.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Prepared products following restaurant, health, and safety standards and procedures.
- Packaged menu items into bags or trays and placed drink orders into carriers.
Warehouse Worker
Cornerstone HR Derrimut
2021.05 - 2021.08
- I had the responsibility of collecting and packing boxes.
Call Centre Communications
Acquire BPO
2021.08 - 2021.11
- I was able to further exercise and develop my communication skills through particular roles & tasks which involved interactions with consumers as we worked as representatives of the Victorian government; booking vaccinations, consulting individuals who had tested positive to Covid-19
- Placed outbound customer service or customer satisfaction calls to follow up on issues and providing insight & support towards protecting oneself against the following pandemic
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
Customer Service Consultant
Australia Post
2022.09 - 2023.09
- Gained in-depth understanding of company products, systems and policies to give customers expert support.
- Exceeded performance targets consistently by maintaining strong call control and calm in stressful situations.
- Communicated with management about trends in customer calls to help team efficiency and success.
- Engaged customers in conversation to uncover needs with probing questions and overcome objections using persuasive techniques.
Skills
- Inbound Call Management
- Delivery Monitoring
- Inventory Tracking
- Retail assistant
- Appointment Scheduling
- Customer Service
Key Skills Strengths
- I am a hardworking, loyal and dedicated individual who constantly strives to succeed & evolve through any role given.
- I have excellent communication skills with the ability to communicate with my co-workers and customers in a clear & attentive manner.
- I thrive working in a team environment but can also be relied upon individually to complete any tasks possible.
- I have very excellent time management skills and being able to complete each task through exceptional standards.
Education Formal Qualifications
- Certificate of Graduation Year 12 Caroline Chisholm Catholic College
- CHC43115 Certificate IV in Disability Einstein College of Australia
References
Referees available upon request
Timeline
Customer Service Consultant
Australia Post
2022.09 - 2023.09
Call Centre Communications
Acquire BPO
2021.08 - 2021.11
Warehouse Worker
Cornerstone HR Derrimut
2021.05 - 2021.08
Crew member
McDonald's Western Ring Road East
2018.01 - 2021.04
Work Experience Trainee
Dimmeys Central West Braybrook
2017.09 - 2017.09