AMPA GIORGIA
Summary
Friendly cashier with energetic and helpful demeanor. Adept at operating cash registers and assisting customers throughout checkout process. Successful working in fast-paced and crowded retail environments while maintaining professional attitude. Strong math skills and scheduling flexibility. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Front
Cable Beach General Store
10.2023 - 12.2023
- Helped customers complete purchases, locate items, and join reward programs.
- Determined customer requirements and suggested ideal product offerings to meet needs and boost revenue.
- Operated cash register swiping barcode items across electronic scanner to record price and collected payment.
- Processed credit card, EBT, and gift certificate payments with electronic computer system.
- Maintained organized and orderly front end and removed carts, baskets, and debris.
- Supported front end procedures to keep items well-stocked to prevent shrinkage.
Runner
Porto Rosa
08.2023 - 10.2023
- Delivered correct food items to tables according to order documentation.
- Ran errands for various employees throughout company.
- Greeted customers and provided outstanding customer service.
- Collaborated well with other food runners to deliver orders accurately.
- Cultivated warm relationships with regular customers.
- Cleaned and sanitized food preparation and serving areas.
- Garnished dishes and quickly delivered items to customers, minimizing wait times.
- Organized and replenished supplies at food stations to optimize team performance.
- Restocked food supplies in kitchen and organized storage areas.
- Assisted wait staff with timely food delivery and guest requests.
Waitress
Nunzio's
06.2023 - 08.2023
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Bussed and reset tables to keep dining room and work areas clean.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Barista
Bar Gianni
03.2023 - 06.2023
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
Factory Worker
Mutti Spa
07.2022 - 03.2023
- Loaded and unloaded parts on production line to establish smooth operations.
- Performed quality checks on finished products to identify and address discrepancies.
- Inspected and adjusted work performed to meet expectations.
- Utilized hand tools and power tools to assemble products, practicing safety measures.
- Maintained organized work area by cleaning and removing hazards.
- Maintained machinery to prevent overloads and avoid malfunctions.
Sales Assistant
Globo Srl
09.2021 - 05.2022
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Established rapport with customers using active listening and interpersonal skills.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Communicated orders to vendors, scheduling carriers for pickup if needed.
- Fielded customer questions to share information about products, availability, and pricing.
- Collaborated with sales and marketing teams to establish accurate representation of products marketed to customers.
- Composed routine correspondence and prepared reports or replies to requests for information within areas of responsibility.
- Researched new clients for sales team, inputting contact information into Salesforce.
Secretary
ADMO Emilia Romagna Association- Bone Marrow Donar
01.2020 - 01.2021
- Maintained daily report documents, memos and invoices.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Entered data into system and updated customer contacts with information to keep records current.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Maintained electronic filing systems and categorized documents.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
Barista
Barino Parma
02.2018 - 07.2019
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Used POS system to accurately enter orders and process payments.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
Waitress
I-sushi
06.2017 - 12.2017
- Used cash registers and credit card machines to cash out customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Greeted new customers, discussed specials, and took drink orders.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
- Informed customers about daily and seasonal specials.
Hospital Social Worker
Senior Citizens Center Pontirol Battisti Parma
07.2016 - 09.2016
- Coordinated individualized discharge plans to manage safe transition back into community and home environments.
- Helped clients develop new coping mechanisms and techniques to drive behavior modification.
- Explained medical care options to help families make informed healthcare decisions.
- Provided ongoing counseling to help patients deal with conditions and processes
- Provided patient and family education on available resources and self-care strategies.
- Facilitated family meetings to discuss patient care plans.
- Completed psychosocial evaluations and needs assessments.
Betting Operator
Center Golbet
04.2016 - 07.2016
- Handled currency exchanges for players wishing to bet with chips or coins.
- Seated patrons at gaming tables and efficiently opened and closed cash floats and game tables to keep games moving.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
Education
High School Diploma -
ISISS P. Giordani
Parma, Italy06.2017
Skills
- Organizational Skills
- Conflict Resolution
- Motivational Skills
- Problem Solving
- Active Listening
- Interpersonal Skills
- Research
- Learning Strategies
Languages
Spanish
Professional Working
English
Professional Working
Timeline
Front
Cable Beach General Store
10.2023 - 12.2023
Runner
Porto Rosa
08.2023 - 10.2023
Waitress
Nunzio's
06.2023 - 08.2023
Barista
Bar Gianni
03.2023 - 06.2023
Factory Worker
Mutti Spa
07.2022 - 03.2023
Sales Assistant
Globo Srl
09.2021 - 05.2022
Secretary
ADMO Emilia Romagna Association- Bone Marrow Donar
01.2020 - 01.2021
Barista
Barino Parma
02.2018 - 07.2019
Waitress
I-sushi
06.2017 - 12.2017
Hospital Social Worker
Senior Citizens Center Pontirol Battisti Parma
07.2016 - 09.2016
Betting Operator
Center Golbet
04.2016 - 07.2016
High School Diploma -
ISISS P. Giordani
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