Ampem Kwarteng Owusu
Sydney
Summary
Dynamic leader and problem-solver with a proven track record at Fidelity Bank, enhancing customer relationships and streamlining operations. Excelled in roles requiring attention to detail and clear communication, achieving significant improvements in customer satisfaction and operational efficiency. Skilled in warehouse safety and team building, consistently exceeding targets. An Amazon Associate of the Month Hall of Famer.
Overview
6
6
years of professional experience
Work History
Warehouse Associate
Amazon
09.2023 - Current
- Prepared orders for shipment by picking merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
- Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
- Displayed adaptability by taking on various roles within the warehouse as needed, including assisting the Process assistant as PG duties.
- Assisted in reducing product damage by properly handling and materials.
- Streamlined communication between warehouse associates and management, addressing concerns proactively to prevent delays or bottlenecks in operations.
- Provided excellent internal customer service by working closely with other departments to address and resolve any issues related to warehouse operations, such as handling forcepicks to meet CPT of customer shipments.
- Utilized company software effectively for tracking shipments, managing inventory levels, and updating order statuses accurately.
Administrative Manager
Denzelfram Prestige Company Limited
01.2021 - 08.2023
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Managed sensitive information discreetly, ensuring proper storage and disposal practices were followed at all times to maintain confidentiality compliance standards.
- Nurtured a positive work environment by addressing employee concerns promptly and fairly, fostering open communication channels between staff members at all levels of the organization.
- Trained employees in company and regulatory compliance requirements to promote conformance.
- Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
Relationship Officer
Fidelity Bank
06.2019 - 12.2021
- Facilitated meetings and discussions between clients, sales and delivery teams.
- Increased referral business by actively networking within the community and participating in local events representing the bank.
- Monitored, followed-up and escalated cases to meet customer response commitments.
- Increased loan approvals by diligently assessing creditworthiness and recommending suitable lending options.
- Promoted a positive work environment through open communication, fostering collaboration among team members.
- Liaised with clients by phone, email and text messaging to meet client needs and define expectations.
- Maintained and built close relationships with customers through regular contact and visits.
- Maintained strong knowledge of industry trends, sharing insights with clients as part of proactive advisory services.
- Conducted comprehensive financial analyses to identify potential risks and recommend appropriate mitigation strategies to senior management.
- Coordinated with compliance officers to ensure adherence to regulatory guidelines in all client interactions and transactions.
- Managed a portfolio of high-value clients, ensuring their financial needs were met through tailored investment strategies.
- Led successful marketing campaigns to drive new business acquisition and deepen existing client relationships.
- Retained valuable customers by identifying opportunities for account expansion and addressing areas of concern before they escalated.
Customer Service Executive
Fidelity Bank
02.2018 - 05.2019
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
- Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.
- Expertly navigated escalating situations, leading to resolutions that satisfied both clients'' needs while adhering to company policies.
- Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.
- Developed effective strategies for managing challenging situations, resulting in positive outcomes for both customers and the organization.
- Monitored key performance indicators to ensure continuous improvement in service quality.
- Coached and mentored junior team members, contributing to their professional growth and development.
- Streamlined communication channels for improved efficiency in handling customer concerns.
- Employed comprehensive benchmarks to establish and monitor customer service standards.
- Developed working relationships with internal and external customers while assisting with account management duties.
Education
Bachelor of Arts - Geography And Rural Development
Kwame Nkrumah University of Science And Technology
Kumasi,Ghana06.2016
High School Diploma -
St Augustine's College
Cape Coast,Ghana05.2011
Skills
Warehouse environment safety
Order Picking
Leadership and team building
Operations Support
Attention to Detail
Self-Motivated and Disciplined
Problem-Solving
Punctual and Dependable
Clear Communication
Microsoft Excel
Accomplishments
- Supervised team of 40 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved Amazon Associate of the Month by consistently advocating for standard work,safety protocols and collaborative efforts,with a impressive average picking rate of over 400 UPH throughout the shift.
Timeline
Warehouse Associate
Amazon
09.2023 - Current
Administrative Manager
Denzelfram Prestige Company Limited
01.2021 - 08.2023
Relationship Officer
Fidelity Bank
06.2019 - 12.2021
Customer Service Executive
Fidelity Bank
02.2018 - 05.2019
Bachelor of Arts - Geography And Rural Development
Kwame Nkrumah University of Science And Technology
High School Diploma -
St Augustine's College
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