AMR EL ASHAAL
Panania,Australia
Summary
Transport and logistics specialist with over 18 years of operational driving, fleet coordination, and delivery experience. Highly disciplined, safety-focused, reliable, and a strong team player known for excellent communication, punctuality, and operational efficiency. Skilled in workflow optimisation, compliance procedures, digital systems, and working both collaboratively and independently under pressure.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Independent Contractor – Fleet Manager / Delivery Operator
DHL
01.2007 - Current
- Delivered high-volume freight with professionalism, accuracy, and efficiency.
- Worked collaboratively with DHL teams, subcontractors, and fellow contractors.
- Maintained complete vehicle safety, security compliance, and telematics standards.
- Performed inbound/outbound distribution following DHL procedures.
- Handled direct load, pre-brief, sorting, scanning, and debrief processes.
- Ensured 100% workload completion with strong time management.
- Strengthened customer relationships through communication and service excellence.
- Improved operational flow through systematic planning and teamwork.
Service Delivery Manager
Goodman Fielder
01.2004 - 01.2007
- Coordinated staffing for daily delivery operations.
- Planned workloads and created delivery schedules.
- Led team meetings and engaged with internal and external stakeholders.
- Managed key accounts and supported service optimisation.
- Oversaw onboarding, training, and staff development.
Sales Coordinator
City Convenience Group
01.2001 - 01.2004
- Supported retail operations and customer engagement.
- Worked collaboratively with sales staff to improve customer experience.
- Maintained CRM data and managed communication flow.
- Streamlined internal processes and documentation.
- Resolved customer enquiries efficiently.
Education
Diploma of Commercial - Accounting
Technical Institute
Alexandria, Egypt01.1997
Skills
- Safety and Compliance Excellence
- Exceptional Customer Relations & Service
- Strong Teamwork and Collaborative Approach
- Route & Fleet Coordination
- Digital Scanning and Telematics Systems
- Time-Critical Delivery Performance
- Workflow & Operational Efficiency
- Problem Solving in High-Pressure Environments
Certification
- MR Licence – NSW
- Police Check
- First Aid Certified
- RACA Certified
References
Available upon request.
Timeline
Independent Contractor – Fleet Manager / Delivery Operator
DHL
01.2007 - Current
Service Delivery Manager
Goodman Fielder
01.2004 - 01.2007
Sales Coordinator
City Convenience Group
01.2001 - 01.2004
Diploma of Commercial - Accounting
Technical Institute