Amreen Mansoor
Fawkner
Summary
Solution-driven candidate adept at contributing to highly collaborative work environment, finding solutions and determining customer satisfaction. Not only has exceptional administrative skills but also has proven experience developing consumer-focused websites and mobile applications.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Contract Administrator
Service Stream
03.2023 - Current
- Ensured timely execution of contracts by closely monitoring deadlines and coordinating efforts with internal teams.
- Maintained strict confidentiality of sensitive information while handling sensitive client contracts.
- Completed bi-weekly payroll for 200 sub-contractors.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Streamlined payroll processing by implementing a macro-enabled excel sheet.
- Oversaw the transition to a new payroll software platform - JAMS, minimizing downtime during the implementation phase.
- Provided detailed cost analysis reports to management highlighting areas of potential savings within the company's compensation structure.
- Resolved payroll discrepancies quickly and successfully.
Administrator & Customer Service Representative
Lifecare Solutions
01.2022 - 03.2023
- Utilized customer service software to manage interactions and track customer satisfaction.
- Educated customers about billing, payment processing and support policies and procedures.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Maintenance of clients and staff data using Brevity software.
- Responsible for responding to service inquiries from clients and their family members, which included managing 20-30 incoming calls each day.
- Provide administration support to the Manager and ensure accurate information is provided to clients which is timely and in accordance with organisational policies and procedures.
- Set up and maintain wages, and staff details on Brevity Software to ensure training records and qualifications are up to date and process weekly timesheet.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Developer Programmer
BYJU's - The Learning APP
03.2018 - 04.2022
- Coded websites using HTML, CSS, Core Java and JavaScript.
- Created websites using wordpress software.
- Conducted testing and review of website design for responsiveness, clarity and effectiveness.
- Maintained databases to store data.
- Developed and maintained web applications following specifications provided.
- Developed software for both desktop and mobile operating systems.
- Researched and installed web server and development software.
Technical Support Representative
Claro Software
06.2016 - 01.2018
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Translated complex technical issues into digestible language for non-technical users.
- Offered troubleshooting of connectivity issues.
Education
MBA - Information Technology
Osmania University
Hyderabad, India06.2015
Bachelor of Computer Application -
Osmania University
Hyderabad, India06.2004
Skills
- Web development
- HTML, CSS, Javascript, Core Java
- Selenium Software testing
- Technical Support
- Written and Oral Communications
- Social Media Management
- Mobile Application Development
- WordPress Developer
- Critical Thinking
- Active Learning
- Code Debugging
- Eclipse
- Databases
- Visual studio
- Event Planning
- Scheduling and Coordinating
Certification
- Achieved NAATI CCL Translator Certificate by completing Urdu to English and English to Urdu translating test with accuracy and efficiency.
- ENGLISH LANGUAGE PROFECIENCY:- Scored 9 in each module of PTE & IELTS
Timeline
Contract Administrator
Service Stream
03.2023 - Current
Administrator & Customer Service Representative
Lifecare Solutions
01.2022 - 03.2023
Developer Programmer
BYJU's - The Learning APP
03.2018 - 04.2022
Technical Support Representative
Claro Software
06.2016 - 01.2018
MBA - Information Technology
Osmania University
Bachelor of Computer Application -
Osmania University
- Achieved NAATI CCL Translator Certificate by completing Urdu to English and English to Urdu translating test with accuracy and efficiency.
- ENGLISH LANGUAGE PROFECIENCY:- Scored 9 in each module of PTE & IELTS
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