Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Languages
Timeline
Hi, I’m

Amreen Sharif

Melbourne,VIC
Amreen Sharif

Summary

Dedicated and driven professional with over a decade of experience in change management and release management. Proven track record in handling complex projects and executing seamless technology changes across telecom and IT industries. Skilled in stakeholder coordination, meticulous planning, and precise project execution. Known for being organized, detail-oriented, and a collaborative team player, consistently contributing to organizational success.

Overview

13
years of professional experience

Work History

Avaya India Pvt Ltd

Release Lead
03.2017 - 03.2023

Job overview

  • Led the delivery of technology release and change projects, including detailed migration planning and execution.
  • Developed and managed ITIL processes for release management, including maintaining policies, procedures, and templates.
  • Conducted detailed planning, effort sizing, and cost estimation for various projects.
  • Participated in the Change Advisory Board, ensuring adherence to ITIL and change control processes for each release and change.
  • Provided post-deployment and transition support, coordinated post-deployment reviews, and managed release closure activities.
  • Analyzed risks of compatibilities and dependencies across customer landscapes, ensuring smooth execution by obtaining necessary approvals.
  • Acted as the single point of contact for managing implementation resources, ensuring skillset and availability alignment for upgrades.
  • Utilized ServiceNow for running reports, creating and operating changes, tasks, and incidents.
  • Monitored change and release schedules to avoid operational conflicts across multiple departments.
  • Communicated with stakeholders and vendors regarding release deployment schedules and potential compatibility issues.

Bharti Airtel

Software Engineer
01.2010 - 11.2013

Job overview

  • Conducted data reconciliation between switch data and databases, ensuring consistency for subscriber management and VAS feature addition. Prepared and executed test scenarios, reported bugs, and presented daily test status and defect reports.
  • Monitored and supported system performance during migrations, cleared long-pending alarms, and prepared systems for migration by checking signaling links, trunks, E1s, and RSUs for abnormalities. Gathered requirements, planned and designed tests, and prepared test cases/scripts.
  • Tested various call scenarios, including GSM & CDMA call flows with Mobile Number Portability (MNP), and performed UAT. Developed and executed test cases, prepared test data, and designed test scenarios.
  • Monitored and maintained the operation of telecommunication switches, including alarm monitoring, fault management, subscriber issue resolution, and traffic report analysis. Conducted preventive maintenance and ensured 100% switch uptime.
  • Provided production support by saving backups, recording logs, and analyzing system performance metrics. Handled complaints, coordinated with network operators for issue resolution, conducted routine backups, and participated in status and defect management meetings.

Education

RGPV, Bhopal

Master of Engineering from Digital Communication
01.2016

Symbiosis Institute of Distant Learning

MBA from Operations
01.2012

RGPV, Bhopal

Bachelor of Engineering from Electronics and Communication
01.2008

Skills

  • Release Management
  • Change Management
  • Project Management
  • Communication
  • Stakeholder Management
  • IT Service Management
  • Risk Management
  • Vendor Management
  • Agile Methodologies
  • Microsoft Office
  • Service Now
  • Deployment Strategies
  • Software Development Lifecycle
  • Stakeholder Communication
  • Requirements Analysis

Websites

Accomplishments

  • Promoted to Senior Software Engineer in 2020
  • Received You Made a Difference award twice in Avaya
  • Received Rising Star award in Avaya
  • Second prize in national lever paper presentation

Languages

English
Native or Bilingual
Hindi
Native or Bilingual

Timeline

Release Lead

Avaya India Pvt Ltd
03.2017 - 03.2023

Software Engineer

Bharti Airtel
01.2010 - 11.2013

RGPV, Bhopal

Master of Engineering from Digital Communication

Symbiosis Institute of Distant Learning

MBA from Operations

RGPV, Bhopal

Bachelor of Engineering from Electronics and Communication

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