Amren Yusuf Abbas
Ellen Grove,Australia
Summary
Enthusiastic customer solutions specialist with a proven track record at Probe CX, excelling in conflict resolution and customer engagement. Recognized for delivering exceptional service and fostering positive relationships, while demonstrating strong analytical skills and attention to detail. Committed to driving customer satisfaction and continuous professional growth.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Crew Member
McDonald’s
Richlands
06.2024 - 08.2025
- Provided expert customer support by addressing technology-related issues, offering advice, and resolving grievances with empathy and professionalism.
- Played a key role in training new team members, ensuring compliance with company policies and maintaining high service standards.
Customer Solutions Specialist
Probe CX
04.2025 - 07.2025
- Dynamic and results-driven professional with exceptional problem-solving and conflict resolution skills.
- Adept at delivering top-tier customer service while maintaining a calm, focused demeanor under pressure.
- Strong communicator, both written and verbal, with a knack for building rapport quickly and handling objections with ease.
- Known for precise attention to detail and an ability to deliver quality work efficiently, even in fast-paced environments.
- Committed to creating positive experiences and driving customer satisfaction through proactive solutions and effective relationship-building.
Tutoring
Peak Tuition
05.2022 - 12.2023
- I worked as a part-time tutor, supporting young children in developing their literacy and mathematical skills.
- My responsibilities included assessing their progress by evaluating their results to determine their educational proficiency levels.
Customer Service
The Hot Cake House
02.2022 - 08.2023
- Executed baking and cash handling tasks with precision, ensuring efficient operations, while gaining a comprehensive understanding of business processes, including compliance and team development.
- Collaborated effectively with colleagues to achieve team objectives and maintain exceptional customer service standards.
Education
Bachelor of Business - Hr
Griffith University
QLD01.2026
High School Diploma -
Glenala State High School
QLD01.2023
Certificate III - Business
Austral College
QLD01.2023
Certificate II - Finance Studies
Glenala State High School
QLD01.2023
Skills
- Clear communication abilities
- Customer service
- Attention to detail
- Time management
- Multitasking and organization
- Integrity and honesty
- Self-discipline
- Diversity awareness
- Strong organizational and time management skills
- Proficient in Microsoft Office Suite and various software applications
- Reliable and committed to ongoing professional development
- Skilled in customer engagement and conflict resolution
- Adaptable and quick to learn new technologies and systems
- Effective team collaboration and leadership abilities
- Detail-oriented with a focus on accuracy and efficiency
- Strong analytical and problem-solving skills
- Excellent multitasking and prioritization capabilities
Certification
- Certification of participation in Quick-smart numeracy program, 04/01/19 - 11/30/21
- Junior star award, 11/30/20
References
- Kitty O'brien, APM supervisor, kitty.obrien@apm.net.au
- Salah Said, Mathematics Teacher, fsala7@eq.edu.au
Community Service
- Volunteered to join the ABCN program 'Interview 2 Impress', 05/10/21
- Volunteered in the ABCN program 'Empower', 06/08/21
Languages
Somali
Native/ Bilingual
English
Full Professional
Timeline
Customer Solutions Specialist
Probe CX
04.2025 - 07.2025
Crew Member
McDonald’s
06.2024 - 08.2025
Tutoring
Peak Tuition
05.2022 - 12.2023
Customer Service
The Hot Cake House
02.2022 - 08.2023
Bachelor of Business - Hr
Griffith University
High School Diploma -
Glenala State High School
Certificate III - Business
Austral College
Certificate II - Finance Studies
Glenala State High School