AMRENDER SINGH SANDHU
Kingaroy,QLD
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
5
5
years of professional experience
Work History
Operations Manager
Bunnings Warehouse KINGAROY
05.2023 - Current
- Overall operation of the store with customer experience- ease of checkout , best experience , online orders experience for customers
- Stock loss- GIR best practice , minimum gaps in departments
stock flow in goods inwards - same day stock on shelf’s
Training coaching team and leaders on FCT departments, IPR’s, great saves ,best experience, merchandising, basket builders - General and safety audit , cafe audit
rolling out the all the operational requirements through out the store - Implement strategies and business plan to support Team
- Implemented business strategies
- Championed safety protocols to maintain a secure working environment, Facilitated smooth collaboration between departments through clear communication channels.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Identified customer needs
- Trained and guided team members to maintain high productivity and performance
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Established positive and effective communication among Team and organization leadership, reducing miscommunications, and missed deadlines.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Assisted in recruiting, hiring and training of team members.
- Demonstrated leadership skills in managing projects from concept to completion.
- Drive best experience in store
Trading Operations Manager
Bunnings Warehouse Botany
10.2022 - 05.2023
- Looking after builders, lifestyle, in the home and Replenishment departments leaders and teams over 80
Weekly catch up with department leaders about store IPR’s , sales , FCT departments and safety - Drive the Team to deliver best experience.
Coach the team in moment on customer experience and safety - Coaching Team on merchandising standard, seasonal merchandising across the store , driver basket builders
look after day-to-day operation of the store.
Drive safety in store - Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed and implemented business strategies to achieve business goals
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Cross-trained existing employees to maximize team agility and performance.
- Established team priorities, maintained schedules and monitored performance.
Commerical Operations Manager
Bunnings Warehouse Botany
03.2022 - 10.2022
- Driver commercial in store- Work with account managers and sales area managers to drive commercial.
- Weekly catch ups with all coordinators , trade specialists, trade support, dispatch and builders supervisors about SFCT store, top finelines in stock, in stock promise , expert team in place to drive commercial
- Customer on Site visits with account manager for upcoming projects
team understanding about trade customers - Driver easy of transaction with team , coverage in key areas trade desk, timber yard, landscape, special orders , kitchen , paint and tool shops
- Overall operation of the store- best experience
SFCT
Safety and general Audit
Drive stock and best experience with leaders in departments - lifestyle, builders, Replenishment and in the home team over 80 - Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Established positive and effective communication among the Team and organization leadership, reducing miscommunications, and missed deadlines.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Builders Coordinator
Bunnings Warehouse New Lynn
12.2020 - 03.2022
- Driver commercial in store- Work with account managers and sales area managers to drive commercial.
- Weekly catch ups with trade specialists, trade support, dispatch and builders supervisors about SFCT store, top finelines in stock, in stock promise , expert team in place to drive commercial
- Customer on Site visits with account manager for upcoming projects
team understanding about trade customers - Driver easy of transaction with team , coverage in key areas trade desk, timber yard, landscape, special orders , kitchen , paint and tool shops
- Overall operation of the store- best experience
- SFCT
- Safety and general Audit
- Drive stock and best experience with leaders in departments - lifestyle, builders, merch and in the home team over 80
- Supports others to take responsibility and ownership
- Creates a caring and enjoyable environment
- Encourages open communication and interaction
- Provides honest and constructive feedback
- Recognises efforts and results
Lifestyle Coordinator
Bunnings Warehouse New Lynn
07.2019 - 12.2020
- Drive best experience in store
- Weekly catch up with department leaders about store IPR’s , sales
- FCT departments and safety
- Drive the Team to deliver best experience.
- Coach the team in moment on customer experience and safety
coaching Team on merchandising standard, seasonal merchandising across the store , driver basket builders
look after day-to-day operation of the store - Drive safety in store
Education
No Degree - Cookery
Cornell
Auckland,New Zealand06.2016
No Degree - Business
EDENZ Colleges
Auckland, New Zealand05.2011
Skills
- Retail Operations Management
- Employee Motivation
- Policies and procedures implementation
- Inventory Management
- Goal Setting
- Recruitment
- Hiring and Onboarding
- Employee reviews
- Teamwork and Collaboration
- Staff training/development
- Relationship Building
- Employee Development
Languages
Hindi
Full Professional
Punjabi
Full Professional
English
Full Professional
Timeline
Operations Manager
Bunnings Warehouse KINGAROY
05.2023 - Current
Trading Operations Manager
Bunnings Warehouse Botany
10.2022 - 05.2023
Commerical Operations Manager
Bunnings Warehouse Botany
03.2022 - 10.2022
Builders Coordinator
Bunnings Warehouse New Lynn
12.2020 - 03.2022
Lifestyle Coordinator
Bunnings Warehouse New Lynn
07.2019 - 12.2020
No Degree - Cookery
Cornell
No Degree - Business
EDENZ Colleges
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