Amrista Polgampola
Noble Park
Summary
Experienced specialist with a passion for delivering outstanding service. Self-motivated, team player with strong organizational and interpersonal skills. Always looking to learn new skills, take on extra responsibilities, and grow professionally.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Personal Care Aide
Villa Maria Catholic Homes
05.2023 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
Personal Care Assistant
Hammond Care
08.2024 - 01.2025
- Provided compassionate personal care to clients, enhancing quality of life and emotional well-being.
- Assisted clients with daily living activities, promoting independence and dignity in care.
- Assisted with dressing guidance, grooming, meal preparation, and medication
Food and Beverage Assistant
Delaware North
10.2022 - 01.2025
- Successfully juggled multiple tasks and priorities in a high-pressure environment, consistently maintaining a professional demeanor and high-quality service.
- Promoted teamwork among staff by coordinating tasks efficiently during peak service times, ensuring smooth operations.
- Enhanced customer satisfaction by providing personalized food and beverage recommendations based on individual preferences.
- Maintained a clean and organized dining area, ensuring the highest level of sanitation and hygiene standards were met.
Food Service Assistant
Villa Maria Catholic Homes
10.2022 - 04.2023
- Completed daily tasks such as dishwashing, trash removal, and restocking while adhering to established safety protocols.
- Maintained proper food storage procedures, reducing waste and ensuring optimal freshness for all menu items.
- Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in a positive dining experience.
Crew Member
Mc Donalds
01.2023 - 03.2023
- Worked front counter, drive-thru, and other areas.
- Took orders, prepared meals, and collected payments.
- Worked well with teammates and accepted coaching from the management team.
- Collaborated with team members to complete orders.
- Assisted other team members in achieving goals.
Front Office Receptionist
Mantra on Russell
10.2022 - 12.2022
- Ensured a welcoming atmosphere for guests with efficient check-in and check-out procedures.
- Interacted with customers by phone, email, or in-person to provide information.
- Reduced wait times for callers, promptly answering phone lines and directing calls as needed.
- Maintained a high level of professionalism while handling sensitive customer information, ensuring privacy and confidentiality.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Housekeeper
Crown Metropol
09.2022 - 11.2022
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Disinfected and maintained cleanliness in common areas.
Education
Diploma of Community Services -
Tas College
01.2024
Foundation in Engineering And Science -
Swinburne University of Technology
Melbourne, VIC10-2021
Skills
- Teamwork
- Problem-Solving
- Customer service
- Leadership
- Public speaking
- Handling conflict
- Organizational abilities
- Behaviour management
Certification
- Certificate IV in Ageing Support
- NDIS Worker Screening Check
- WWCC - Working with Children Check
- Responsible Service of Alcohol (VIC)
- Food Handling Certificate
LANGUAGES
Sinhala - Advanced
English - Advanced
Timeline
Personal Care Assistant
Hammond Care
08.2024 - 01.2025
Personal Care Aide
Villa Maria Catholic Homes
05.2023 - Current
Crew Member
Mc Donalds
01.2023 - 03.2023
Food and Beverage Assistant
Delaware North
10.2022 - 01.2025
Food Service Assistant
Villa Maria Catholic Homes
10.2022 - 04.2023
Front Office Receptionist
Mantra on Russell
10.2022 - 12.2022
Housekeeper
Crown Metropol
09.2022 - 11.2022
Diploma of Community Services -
Tas College
Foundation in Engineering And Science -
Swinburne University of Technology
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