Amrit Kaur
Kelmscott,WA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
BP Fuel Station
03.2023 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Supervisor
Silk Hospitality
02.2020 - 01.2023
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary .
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Education
M.D. - Accounting
Murdoch University
Perth, WA09.2021
Bachelor of Accounting - Accounting And Business Management
Kurukshetra University
Panchkula, India07.2017
Skills
- Account Updating
- Report Generation
- Product Knowledge
- Complaint Resolution
- Call Management
- Consultative Sales
- Paperwork Processing
Timeline
Customer Service Representative
BP Fuel Station
03.2023 - Current
Supervisor
Silk Hospitality
02.2020 - 01.2023
M.D. - Accounting
Murdoch University
Bachelor of Accounting - Accounting And Business Management
Kurukshetra University
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