Amrit Kaur
Perth,WA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
BP Fuel Station
Armadale, WA
06.2023 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Consulted with customers to resolve service and billing issues.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Set up and activated customer accounts.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Educated customers on special pricing opportunities and company offerings.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Made outbound calls to obtain account information.
- Improved customer service wait times to mitigate complaints.
Coordinator
Silk hospitality, Crown towers
Burswood, Perth, WA
12.2021 - 03.2023
- Created and maintained accurate records of departmental activities, including budgets, personnel documents and project timelines.
- Analyzed data to identify trends in customer behavior and preferences.
- Developed strategies to improve operational procedures and reduce costs.
- Assisted with the preparation of presentations for senior management meetings.
- Organized team events to promote a positive work environment.
- Monitored inventory levels and ordered additional supplies as needed.
- Drafted reports summarizing progress on various projects for upper-level management review.
- Prepared detailed expense reports for all departmental activities.
- Maintained calendars of upcoming events, meetings and deadlines.
- Facilitated communication between different departments in order to resolve issues quickly.
- Conducted interviews with potential candidates for open positions within the organization.
- Managed day-to-day operations of the department including scheduling tasks and assigning duties.
- Enhanced performance through collaboration with diverse teams.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Resolved customer complaints or answered customers' questions.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
Supervisor
Silk hospitality, Crown towers
Burswood, Perth, WA
10.2020 - 11.2021
- Directed and supervised team of 15 employees in daily operations.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Tracked progress on projects and provided timely feedback to staff members.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Assisted in creating budgets for departmental expenses including personnel costs.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Reviewed reports from subordinate staff members before submitting them to senior management.
- Analyzed financial data related to departmental budgeting activities on a regular basis.
- Monitored employee productivity to provide constructive feedback and coaching.
- Reviewed completed work to verify consistency, quality and conformance.
- Established and enforced clear goals to keep employees working collaboratively.
- Provided ongoing training to address staff needs.
- Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
- Resolved customer complaints and adjusted policies to meet changing needs.
- Identified and corrected performance and personnel issues to reduce impact to business operations.
Education
M.D. - Accounting
Murdoch University
Murdoch, WA08-2022
Skills
- Customer Feedback Management
- Inventory Assistance
- Problem-Solving
- Problem Resolution
- Customer Development Planning
- Delivery Monitoring
- Outstanding Communication Skills
- Excellent Written And Oral Communication
- Customer Complaints Escalation
- Payment Facilitation
- Opening And Closing Accounts
- Customer Complaint Resolution
- Customer Assistance
- Focused On Customer Satisfaction
- Documentation And Reporting
- Service Solution Development
- Document Processing
- Customer Engagement
- Customer Support
- Client Rapport
- Order Fulfillment
- Deliverables Coordination
- Online Chat And Email
- Client Relations And Retention
- Customer Relations Best Practices
- Account Authorizations
- Payment Processing
- Service Billing Arrangements
- Customer Account Management
Certification
- Licensed- Car full license
- Covid-19- Fully vaccinated including Booster
Languages
English
Professional
Hindi
Professional
Punjabi
Professional
References
1. Melissa ( Manager at BP fuel station, Armadale)
+61 421 854 808
2. Cleo Tironi ( Executive housekeeper at Crown Towers, Perth)
+61 411 375 443
Timeline
Customer Service Representative
BP Fuel Station
06.2023 - Current
Coordinator
Silk hospitality, Crown towers
12.2021 - 03.2023
Supervisor
Silk hospitality, Crown towers
10.2020 - 11.2021
M.D. - Accounting
Murdoch University
- Licensed- Car full license
- Covid-19- Fully vaccinated including Booster
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