Amrit Kaur
Wollert,VIC
Summary
Dynamic professional with a strong background in customer service at Costco, excelling in membership processing and documentation management. Proven ability to enhance member satisfaction through active listening and effective communication. Experienced in developing innovative curricula as an Assistant Professor, showcasing decision-making and team collaboration skills to drive educational success.
Overview
11
11
years of professional experience
Work History
Member Service Representative
Costco
08.2018 - Current
- Assisted members with inquiries, providing accurate information and resolving issues promptly.
- Processed member applications efficiently, ensuring compliance with organizational standards.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Verified customer identification and documentation for membership cards using computer, camera, and automated card printer.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Assistant Professor
Gulzar Group of Institutes
08.2014 - 11.2017
- Developed and delivered innovative computer science curriculum for undergraduate and graduate courses.
- Mentored students in programming techniques and software development best practices.
- Designed assessment tools to evaluate student learning outcomes and improve instructional methods.
- Coordinated departmental workshops, enhancing faculty development in emerging computing trends and technologies.
- Reviewed existing course materials regularly, ensuring content remained up-to-date with industry developments.
Education
MBA - Accounting
Holmes Institute
Melbourne, VIC03-2022
Bachelor of Science - Computer Science
University College of Engineering, Punjabi University
Punjab, India06-2012
Skills
- Membership processing
- Data entry accuracy and Data Management
- Documentation management
- Decision-making
- Service excellence
- Active listening
- communication skills
- Team collaboration
- Multitasking capacity
Timeline
Member Service Representative
Costco
08.2018 - Current
Assistant Professor
Gulzar Group of Institutes
08.2014 - 11.2017
MBA - Accounting
Holmes Institute
Bachelor of Science - Computer Science
University College of Engineering, Punjabi University