Amrit Khatkar
Sydney,NSW
Summary
Highly energetic, outgoing and detail- orientated. Handles multiple responsibilities at once simultaneously while providing exceptional customer service having over 6+ years experience in the field. Verbal and written communication Professionalism Handling pressure and tolerating stress Attention to detail Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records and front desk management. Over 6.5 years experience of customer service in a receptionist setting.
Overview
7
7
years of professional experience
Work History
Medical Receptionist
Ropes Crossing Medical Practice
01.2019 - Current
- Serves patients by greeting and helping them, scheduling appointments, and maintaining records and accounts
- Welcomes patients and visitors in person or on the telephone, and answering or referring inquiries
- Optimizes patients’ satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone
- Keeps patient appointments on schedule by notifying provider of patient’s arrival, reviewing service delivery compared to schedule, and reminding providers of service delays
- Comforts patients by anticipating patients’ anxieties, answering patients’ questions, and maintaining the reception area
- Ensures availability of treatment information by filing and retrieving patient records
- Maintains patient accounts by obtaining, recording, and updating personal and financial information
- Coordinating administrative tasks
- Overseeing budgets
- Managing inventory and being responsible for ordering stock for nurses and doctors
- Ensuring compliance of all staff and patients to run a smooth practice
- Processing improvements and complaints
- Helping with recruitment and staffing including conducting interviews
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
Office Administrator
Metwest Milk & Dairy
10.2016 - 01.2019
- Answer and forward phone calls to appropriate individuals and departments
- Schedule customer bookings and guide them about available rooms and suites
- Write letters and email using proper spelling, grammar, and punctuation
- Prepare incoming and outgoing mail and packages
- Oversee maintenance of the reception and waiting area
- Coordinate customer payments and billing
- Buy necessary supplies, snacks and refreshments
- Maintain cleanliness of reception area
- Interacted with customers by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities
- Improved office operations by automating client correspondence, record tracking and data communications
Skills
- Scheduling Tests and Procedures
- Outpatient Procedures
- Medical Writing
- Computer Proficiency
- Medical Report Preparation
- Computerized Maintenance Management Systems
- Account Management
- Patient Reception Management
- Insurance Verification
- Office Supplies and Inventory
- Bookkeeping Support
Timeline
Medical Receptionist
Ropes Crossing Medical Practice
01.2019 - Current
Office Administrator
Metwest Milk & Dairy
10.2016 - 01.2019
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