Amrit Lamsal

Rockdale,NSW

Summary

Results-driven IT support professional with over two years of experience as an IT Engineer in a Managed Service Provider environment, seeking to leverage technical skills and customer service expertise in a challenging role within the ICT industry. Demonstrates a proactive approach to problem-solving and a strong commitment to staying current with technological advancements, ensuring the ability to meet and exceed organizational IT objectives. Known for adaptability, creativity, and a results-oriented mindset, dedicated to making meaningful contributions that align with company goals while continuously pursuing opportunities for personal and professional growth. Eager to embrace new challenges and apply a 'can-do' attitude to drive success in a progressive organization.

Overview

years of professional experience

Certification

Work History

IT Helpdesk Support - Level 1

Grad Tech Solutions

South Australia

03.2023 - Current

Provide technical support on hardware, software, and network systems to clients.
Monitor and maintain workstations, servers and network services through network monitoring system.
Taking care of alerts and escalating the issues to the higher level. Provide support in the deployment, installation and maintenance of systems
Develop, manage and maintain Office 365 environments
Advanced Knowledge of Active Directory and Azure AD
Diagnose and troubleshoot technical issues, both remotely and on-site at client locations.
Troubleshoot system and network problems, diagnosing and solving hardware or software faults.
Maintain accurate documentation of client systems and configurations.
Assist in the planning and implementation of projects and changes.
Manage user accounts, reset passwords and including troubleshooting any other user issues over phone and email.
Demonstrate ownership of tasks and ensure completion, while effectively prioritizing, escalating, and managing multiple open cases simultaneously.
Quickly establish positive working relationships with customers and other professionals.
Provide training and guidance to end-users on how to properly use technology systems and software.

Customer Service Representative – Part-time

Coles Supermarket

Sydney, Australia

07.2020 - 02.2023

Ensured clear and empathetic communication with diverse customers, meeting their needs, and resolving issues promptly.
Successfully resolved customer focused complaints and issues (25-40 calls), transforming potentially negative experiences into positive ones through efficient solutions.
Delight shopping Clients with a Friendly, Quick and providing an helpful Experience
Maintained accurate inventory levels, tracked stock meticulously, asset management and ensured well-organized shelves for customer convenience.
Collaborated with colleagues on various tasks, including restocking shelves and coordinating promotions, contributing to a harmonious work environment.
Efficiently balanced customer service responsibilities with store maintenance tasks in a fast-paced retail environment with leading the sales of company.

Education

Bachelor - Computer Information System

Australian Institution of Higher Education

Sydney, NSW

06.2023

Diploma and Advanced Diploma - Information Technology

Australian Institute of Business And Technology

Ultimo, NSW

03.2020

Skills

Systems: Windows 10, Operating Systems (7,10,11), Windows Server 2012,2016/2019, macOS X, Mobile
Hardware and Network: DHCP, DNS Server, LAN, WAN, Routers, IPV4, network switches, Access point PoE Devices, VoIP, Access Point, TCP, MDM, Patching tools, DFS, Wi-Fi and all other internet device installation, Configuration, and management of networking devices, IPSec , VPN
Remote Desktop Tools: Remote Desktop Connection, Remote Desktop Viewer, Quick Assist, TeamViewer, Any Desk
Microsoft Office 365: Microsoft 365 Administration, SharePoint Administration, Exchange Administration, Teams Administration, Office 365

Software: Adobe Reader, Desktop application, Microsoft Office 365 (ms office) including Outlook, teams, Microsoft SQL Server, Google, Gmail, OneDrive, vmware, MS Intune
Cloud Technologies: Microsoft Active Directory (Microsoft Azure), Active Directory (AD), SharePoint, MS Teams
Data Backup: Cloud Backup, I-drive, Windows Backup, Altaro,Window Server Backup and Security (Virus Protection), Firewalls
Printers: Brother, HP, Canon, Epson, Lexmark

Soft Skills

Customer support skills - Communicating with customer with friendly and professional manner
Communication skill – Oral fluency and writing skills
Organizational skills and Team management skills
Analytic and Problem-solving skills
Quick leaner- Time Management skills
Team Player - Able to carry out different tasks dynamically
Good listener – Postive Attitude- Self Motivating