Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amrit Pabla

Summary

Dynamic leader with a proven track record in steering teams, managing complex projects, and driving the achievement of strategic objectives. Expertise in crafting efficient processes, upholding high standards, and aligning team efforts with organizational goals. Recognized for a collaborative approach that fosters teamwork and enhances productivity, along with an unwavering commitment to excellence. Passionate about leveraging skills to inspire teams and deliver impactful results.

Overview

16
16
years of professional experience

Work History

PC Associate/Admin Planning And Distribution

TJX
03.2022 - Current
  • My role with TJX focuses on working for processing centre of department store to ensure smooth operation of facility
  • Key to role is supporting seamless flow of merchandise within processing centre, contributing to overall effectiveness and productivity of department store
  • Some of duties include processing incoming merchandise, ensuring accurate inventory management, organising inventory for optimal accessibility, contributing to maintaining a clean and safe work environment by adhering to established safety protocols and implementing proper storage techniques
  • Duties include: Efficiently receiving, inspecting, and storing incoming merchandise shipments, Accurately recording inventory details, such as quantities, sizes, and conditions, Pricing items according to established guidelines and key performance indicators (KPIs), Ensuring proper labelling and tagging of merchandise for easy identification and pricing accuracy, Collaborating with the pricing team to update and maintain pricing databases or systems, Assisting in the production process by preparing merchandise for sales floor display, Conducting regular inventory audits to identify discrepancies and reconciling stock levels, Assisting with administrative tasks, including data entry, generating reports, and maintaining documentation, Following safety procedures and guidelines to maintain a safe work environment, Collaborating with team members to ensure efficient workflow and timely completion of tasks, Providing exceptional customer service and assisting with customer inquiries or concerns related to pricing or merchandise availability, Supporting overall department store operations and actively contributing to the achievement of departmental goals
  • Coordinated with external vendors to ensure timely delivery of services and products.
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.

DUTY MANAGER

Pumpkin Patch
04.2015 - 11.2016
  • My role with Pumpkin Patch focused on coordinating the activities of the staff to deliver high quality products and services to customers
  • Key to the role was practicing reliability and maintaining a strong commitment towards teamwork
  • Some of my duties included assisting with the daily workflow of the entire staff, leading by example and delegating work functions, assisting customers with their product needs and providing product information, upselling store's promotional items, resolving customer complaints, identifying staff issues and challenges and facilitating training and development and ensuring that customer interaction is consistent with the vision and goals of the company
  • Achievement: Demonstrated exemplary performance as a Sales Assistant, earning recognition for outstanding contributions and subsequently promoted to the esteemed role of Duty Manager

CAFÉ MANAGER

Gully Café
05.2011 - 05.2014
  • My role with Mates Gully Café focused on managing the day-to-day café operations while maintaining high café standards and conditions
  • Key to the role was exercising good judgement on day-to-day tasks and maintaining a flexible approach to work routines
  • Some of my duties included scheduling and rostering staff, controlling costs of goods, inventory levels, supplies, and expenses, checking quantity and quality of received products, managing supplier contracts, overseeing and assisting in food preparation and delivery, analysing labour and resources cost, ensuring proper food storage, minimising wastage, handling customer complaints, setting business objectives to increase profits and maximise customer satisfaction, and coaching and developing staff
  • Achievement: Initially started as a Kitchen Hand before being promoted to Café Manager
  • Analyzed sales data to identify trends, informing menu adjustments and promotions.
  • Oversaw daily operations, ensuring efficient workflow and exceptional customer service.
  • Implemented marketing strategies, increasing local engagement and brand awareness.
  • Managed inventory and supply chain, optimizing stock levels to reduce waste.

CHECKOUT OPERATOR / CUSTOMER SERVICE

BigW
06.2009 - 05.2011
  • My role with BigW focused on providing exceptional service and support to external and internal customers in an efficient and effective manner to achieve store targets
  • Key to the role was maintaining a high degree of attention to detail and practicing good communication skills
  • Some of my duties included ensuring high levels of customer satisfaction through excellent sales and customer service, processing payment transactions and following all cash and card handling procedures, reconciling till, packing orders, conducting stocktaking and filling shelves, handling customer inquiries and complaints, and assisting in other duties where necessary
  • Achievement: Awarded with employee of the month for three consecutive months
  • Maintained accurate cash drawer and balanced daily sales reports.
  • Processed customer transactions efficiently using point-of-sale systems.
  • Collaborated with management to streamline checkout processes for efficiency.
  • Resolved customer complaints promptly, ensuring satisfaction and loyalty.
  • Maintained a clean and organized checkout area, ensuring a positive shopping experience for patrons.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Actively listened to customer needs, recommending appropriate products or services when necessary.

Education

Cert IV - Business Administration And Management

Global Training Institute

DIPLOMA - HOSPITALITY MANAGEMENT

Riverina TAFE Institute
Wagga Wagga, NSW
02-2011

BACHELOR OF ARTS -

GGSD College
Punjab, India
03-2027

Property Services And Real Estate Sales Person - Real Estate

TAFE
Wagga Wagga, NSW
11-2013

Skills

  • Effective team leadership
  • Service excellence
  • Strong attention to detail
  • Effective time management
  • Operational support
  • Detail-oriented data management
  • Critical thinking for problem-solving
  • Analytical decision-making
  • Skilled in digital tools
  • Enhancing interpersonal communication
  • Commitment to professional standards
  • Problem-solving skills
  • Effective conflict management
  • Team leadership
  • Client support
  • Effective team collaboration

Timeline

PC Associate/Admin Planning And Distribution

TJX
03.2022 - Current

DUTY MANAGER

Pumpkin Patch
04.2015 - 11.2016

CAFÉ MANAGER

Gully Café
05.2011 - 05.2014

CHECKOUT OPERATOR / CUSTOMER SERVICE

BigW
06.2009 - 05.2011

Cert IV - Business Administration And Management

Global Training Institute

DIPLOMA - HOSPITALITY MANAGEMENT

Riverina TAFE Institute

BACHELOR OF ARTS -

GGSD College

Property Services And Real Estate Sales Person - Real Estate

TAFE

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