Summary
Overview
Work History
Education
Skills
Websites
Volunteer And Projects
Reference
Timeline
Generic

Amrit Preet

Hobart,TAS

Summary

With excellent interpersonal skills and a friendly personality, I come with over a year and a half of committed customer service experience ranging in education and service sectors. The customercentered attitude was the pillar of success during my previous roles as a customer person and team member.

Overview

4
4
years of professional experience

Work History

Customer Resolution Advisor

TPG telecommunications
07.2024 - Current
  • Exercise independent judgement and provide effective communication in accordance with company policy and procedures with the aim of providing mutually satisfactory final resolutions to escalated customer queries
  • Provide quality and accurate information when handling customer enquiries including concise notes of customer contact and escalate trending complaints
  • Take ownership and keep the customer informed of the progress of resolution efforts within the required time frames and ensure follow up if the resolution extends beyond jurisdiction
  • Use appropriate systems and support tools in providing consistent customer solutions and experience Furthermore, identify customer needs and promote relevant products and services to suit those needs
  • Effectively liaise with other areas of the business and key stakeholders
  • Achieve individual targets in line with KPI requirements

Front Office Staff

Old wool store hotel
12.2020 - 06.2024
  • I aided with a wide range of inquiries, from cleaning, laundry services, staff, and members of the hotel
  • I helped primarily via phone for Inquiries and room booking
  • I worked independently as well as in teams to enrich the customer experience
  • I developed training material based on my experience on how to improve future training procedures for new staff and received positive feedback from the team leader

Customer service

Woolworths
01.2022 - 06.2022
  • I was engaged with a diverse range of staff to plan and deliver customer service
  • Worked extensively with Microsoft Office toolsets for communication and administrative work such as documenting poster designing, and printing

Team Member

Omnicore web design services
03.2021 - 11.2021
  • Contributed to the team to help omnicore in multipurpose ICT projects on management of various tasks and providing better web and business solutions with estimating cost as well as time span for total project re-establishment

Education

Master of Information Technology and Systems - Information And Communication Technology

University of Tasmania
Hobart, TAS
11.2021

Bachelor of Computer Application - Information Technology

Kurukshetra University
Kurukshetra
04.2018

Skills

  • MS Office 365
  • My SQL Server, SQL Database, Database Administrator, and file handling
  • SDLC, Agile scenarios
  • OO Modelling and Design Patterns
  • ICT infrastructure, Networking, and security
  • Database Administration
  • File handling
  • OO Modelling
  • Design Patterns
  • Linux
  • Windows 7
  • Windows 8
  • Windows 10
  • OS Security
  • Networking
  • Security

Websites

Volunteer And Projects

Team Member, Omnicore web design services, 03/01/21, Contributed to the team to help Omnicore in multipurpose ICT projects on management of various tasks and providing better web and business solutions with estimating cost as well as time span for total project re-establishment.

Reference

● Harsha – TPG telecom | Hobart

Relation: Manager

P- +61 452 502 131

E: Harsha.iruvaram@tpgtelecom.com.au


● Manpreet Kaur – Old wool store | Hobart

Relation: Manager

E: virkpkaur@gmail.com


● Gurpreet pal Singh, Store owner – Victoria store | Melbourne

Relation: MR Singh was my Manager as well as store owner while I was working as a customer service Officer.

P: 04702232214 E: royalpreet333@gmail.com

● Karman gill, customer service | Woolworths

Relation: Karman was a co-worker at Woolworths Hobart and my team member in university projects. M: 0469870312 E: Kamaljotkaur7321@gamil.com

Timeline

Customer Resolution Advisor

TPG telecommunications
07.2024 - Current

Customer service

Woolworths
01.2022 - 06.2022

Team Member

Omnicore web design services
03.2021 - 11.2021

Front Office Staff

Old wool store hotel
12.2020 - 06.2024

Master of Information Technology and Systems - Information And Communication Technology

University of Tasmania

Bachelor of Computer Application - Information Technology

Kurukshetra University

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Amrit Preet