Hi, I’m
Unisha Gurung
New Town,TAS
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
5
years of professional experience
Work History
Child Care Connection
Childcare Educator
03.2023 - Current
Job overview
- Communicated with children's guardians about daily activities, behaviors and related issues.
- Maintained and fostered positive and constructive interactions with staff, families and children.
- Maintained safety and cleanliness by sterilizing toys and surfaces.
- Communicated with parents and other staff about student progress.
Bunnings Warehouse
Team Member
01.2020 - 02.2022
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Promoted available products and services to customers during service, account management and order calls.
- Applied strong communication and negotiation skills regarding refunds and merchandise exchanges.
Ludo Catholic Care Tasmaina
Childcare Educator
06.2021 - Current
Job overview
- Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
- Chose materials and developed lesson plans to enhance skills for individual students.
- Maintained and fostered positive and constructive interactions with staff, families and children.
- Managed classroom activities and lesson plans.
- Developed and implemented classroom routines to address varying student needs.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Taught students basic academic, behavioral and social skills.
Woolworths
Team Member
02.2018 - 03.2023
Job overview
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Provided information regarding charge accounts and loyalty programs.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained customer satisfaction with quick and professional handling of product returns.
Education
AIBT CollegeHobart
Diploma of Childhood Education And Care from Childcare
01.2023
Skills
- Good Listening Skills
- Card Payment Processing
- Excellent Written and Oral Communications
- Microsoft Office
- Report Preparation
- Customer Communication
- Problem-Solving Skills
- Inbound Phone Call Management
- Data Gathering
Additional Information
First name: RINI
Last name: SULISTYORINI
Type of referee: MANAGER
Organization: LUDO CATHOLIC CARE TASMANIA
Referee position: ROOM LEADER
Mobile phone: 0449007636
E-mail address: asulistyorini@AOHTAS.ORG.AU
First name: AMRIT
Last name: THAPA
Type of referee: MANAGER
Organization: WOOLWORTHS
Referee position: Online department Manager
Mobile phone: 0410018010
E-mail address: omitthapa@gmail.com
Timeline
Childcare Educator
Child Care Connection
03.2023 - Current
Childcare Educator
Ludo Catholic Care Tasmaina
06.2021 - Current
Team Member
Bunnings Warehouse
01.2020 - 02.2022
Team Member
Woolworths
02.2018 - 03.2023
AIBT College
Diploma of Childhood Education And Care from Childcare