Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Hi, I’m

Unisha Gurung

New Town,TAS

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

5
years of professional experience

Work History

Child Care Connection

Childcare Educator
03.2023 - Current

Job overview

  • Communicated with children's guardians about daily activities, behaviors and related issues.
  • Maintained and fostered positive and constructive interactions with staff, families and children.
  • Maintained safety and cleanliness by sterilizing toys and surfaces.
  • Communicated with parents and other staff about student progress.

Bunnings Warehouse

Team Member
01.2020 - 02.2022

Job overview

  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Promoted available products and services to customers during service, account management and order calls.
  • Applied strong communication and negotiation skills regarding refunds and merchandise exchanges.

Ludo Catholic Care Tasmaina

Childcare Educator
06.2021 - Current

Job overview

  • Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
  • Chose materials and developed lesson plans to enhance skills for individual students.
  • Maintained and fostered positive and constructive interactions with staff, families and children.
  • Managed classroom activities and lesson plans.
  • Developed and implemented classroom routines to address varying student needs.
  • Gave one-on-one attention to children while maintaining overall focus on entire group.
  • Taught students basic academic, behavioral and social skills.

Woolworths

Team Member
02.2018 - 03.2023

Job overview

  • Kept work areas clean, organized and safe to promote efficiency and team safety.
  • Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Provided information regarding charge accounts and loyalty programs.
  • Developed strong cooperative relationships with coworkers and managers.
  • Maintained customer satisfaction with quick and professional handling of product returns.

Education

AIBT College
Hobart

Diploma of Childhood Education And Care from Childcare
01.2023

Skills

  • Good Listening Skills
  • Card Payment Processing
  • Excellent Written and Oral Communications
  • Microsoft Office
  • Report Preparation
  • Customer Communication
  • Problem-Solving Skills
  • Inbound Phone Call Management
  • Data Gathering

Additional Information

First name: RINI

Last name: SULISTYORINI

Type of referee: MANAGER

Organization: LUDO CATHOLIC CARE TASMANIA

Referee position: ROOM LEADER

Mobile phone: 0449007636

E-mail address: asulistyorini@AOHTAS.ORG.AU


First name: AMRIT
Last name: THAPA
Type of referee: MANAGER

Organization: WOOLWORTHS

Referee position: Online department Manager
Mobile phone: 0410018010
E-mail address: omitthapa@gmail.com

Timeline

Childcare Educator

Child Care Connection
03.2023 - Current

Childcare Educator

Ludo Catholic Care Tasmaina
06.2021 - Current

Team Member

Bunnings Warehouse
01.2020 - 02.2022

Team Member

Woolworths
02.2018 - 03.2023

AIBT College

Diploma of Childhood Education And Care from Childcare

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Unisha Gurung