Amrita Devrajan
Product Owner
Waterford
Summary
Innovative thinker with broad-based expertise in strategic, operational, and technical delivery of large-scale IT and agile transformation services, whilst serving in IT consulting, tertiary education, airline, and luxury hospitality domains
Overview
11
11
years of professional experience
2
2
Certifications
Work History
Digital Product Owner
Curtin University
1 2021 - Current
- Defined project vision from a strategic perspective and the sprint goal in alignment with roadmap
- Interacted with internal customers to understand business needs and translate into requirements and project scope
- Directed business analysts in executing and delivering various tactical and strategic plans
- Effectively developing and maintaining ongoing business relationships
- Conducting thorough market research, competitive analysis, and gathering insights to inform product decisions
- Attended Agile ceremonies, demos and production proving activities.
- Developing training materials, tutorials, and documentation to educate users on product features and best practices, facilitating higher adoption and usage
- Led the creation of detailed user stories to provide clear guidance for development teams.
- Ensured timely product delivery by prioritizing features and coordinating cross-functional teams.
- Enhanced product development by implementing Agile methodologies and practices.
- Optimized existing AI models for improved efficiency and accuracy, utilizing advanced optimization methods.
- Worked closely with product teams to define requirements for integrating AI technology into product offerings, resulting in more competitive products on the market.
- Conducted thorough testing of AI models, ensuring reliability and performance under various conditions.
Senior Business Engagement Consultant
Curtin University
10.2019 - Current
- Experience in building and nurturing client relationships, driving strategic initiatives, and delivering innovative solutions
- Lead and mentor a team of business analysts, ensuring their professional development and project success
- Collaborate with clients to understand their business objectives and challenges, conducting in-depth needs assessments and analysis
- Conduct regular status meetings and provide progress reports to clients, ensuring transparency and alignment with expectations
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
Senior Business Analyst
Curtin University
10.2020 - 12.2021
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients
- Collaborated with internal business partners to integrate third party systems
- Conducted interviews with key business users to collect information on business processes and user requirements
- Applied honed problem-solving skills to analyse and resolve issues impacting business operations and goal achievement
- Ensured that backlog items were well-refined and met the definition of ready/INVEST characteristics by scheduling and facilitating the iteration/sprint planning, daily scrum, sprint review, and sprint retrospective events
- A team of IT professionals whose mission is to enable the University in achieving its goals and outcomes
Senior Business Analyst
University of Western Australia
04.2019 - 09.2019
- Worked with team leads and managing leadership, establishing a robust talent pool with focus on people and continuous improvement
- Identified opportunities to streamline workflow by adding and modifying processes, revamping use cases for each initiative and maintaining list of points for each functional area
- Developed detailed project deadline reports across each functionality
- This helped in consistently meeting the deadlines and requirements of the project
- Developed flowcharts in Visio and Use Cases to better explain the business and IT processes to various teams
- Reviewed and accepted user stories and demo increments to the stakeholders during sprint review/demo session
- Worked with the team to write epics, features, stories and ensured that are all entered, maintained, and tracked in Jira
Senior Business Analyst
IBS Software Services, India
01.2016 - 01.2018
- Played a lead role in Communication for international organization such as Japanese Travel Bureau, Expedia, HotelBeds, Amadeus and Qantas etc
- Gathered business requirements from multiple sources to ensure all the business requirements are captured
- All the gathered business requirements were documented as use cases
- Assisted in entering and updating issues such as Epics, Stories and Tasks onto Jira Agile application
- Use cases preparation in relation to Functional Specifications, test cases review, Preparing UML Diagrams and also conducted Defect tracking
- Reviewed design documents and business requirements to learn the scope and purpose of the application
- An international product based company that specializes in transforming how travel companies operate in a digital world by delivering next-generation products to accelerate growth, drive efficiency, and create differentiated customer experiences
Business Analyst
IBS Software Services, India
01.2014 - 01.2016
- Understand potential client needs & objectives as part of the sales cycle and develop the client specific value proposition
- Conduct data analysis using basic skills in statistics and database management
- Interact with project team in a collegial and professional manner; help foster teamwork to complete designated tasks
- Provide support (e.g., client inquiries, requests for ad hoc reporting assistance, miscellaneous research, advice on analytic methods) and training to client end users
- Interact with clients in a professional manner and respond quickly to client requests
- Interacted with internal customers to understand business needs and translate into requirements and project scope
- Respond to and resolve complex customer/end-user problems and queries
Education
Bachelor of Engineering Technology - Information Technology
Mahatma Gandhi University
Product Management -
Stanford University
04.2001 -
Skills
Product Management
Certification
Registered Scrum Master (RSM) Scrum Inc
Accomplishments
- Won the 'Customer Champ Award' for the fiscal year 2016-2017.
- Won the 'Team Champ Award' for fiscal year 2015-2016.
- Awarded for achieving Zero Escalation Go-Live.
Timeline
Senior Business Analyst
Curtin University
10.2020 - 12.2021
Senior Business Engagement Consultant
Curtin University
10.2019 - Current
Senior Business Analyst
University of Western Australia
04.2019 - 09.2019
Senior Business Analyst
IBS Software Services, India
01.2016 - 01.2018
Business Analyst
IBS Software Services, India
01.2014 - 01.2016
Product Management -
Stanford University
04.2001 -
Digital Product Owner
Curtin University
1 2021 - Current
Bachelor of Engineering Technology - Information Technology
Mahatma Gandhi University
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