Summary
Overview
Work History
Education
Skills
Key Skills Summary
Attributes
References
Timeline
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Amrita Joshi

Canberra,ACT

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Detail-oriented administrative assistant with experience in customer service, data entry and office management.

Overview

17
17
years of professional experience

Work History

AJ Investments Pty Ltd (Subway)

Retail Supervisor
07.2022 - 06.2023
  • Enhanced customer satisfaction by efficiently addressing and resolving concerns.
  • Managed inventory levels for optimal stock availability and minimized overstock situations.
  • Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
  • Streamlined operations by implementing efficient processes and time-saving strategies in daily tasks.
  • Resolved conflicts among staff members professionally and fairly, maintaining a cohesive team dynamic.
  • Conducted thorough audits of cash registers, ensuring accuracy and accountability in financial transactions.
  • Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.

Administrative Assistant

Empire Management Services
08.2019 - 06.2023
  • Compile and analyse financial information to prepare entries to book of accounts, such as general ledger accounts, documenting business transactions
  • Responsible for adhering to international payments and receipts and relevant legislation
  • Standard journal entries and use accounting software
  • Analyse daily banking transactions and journal entries
  • Reconcile sub-ledger accounts (such as inventory)
  • Payroll reconciliation
  • Prepare monthly sales reports into excel spread sheet for analysis
  • Verify and reconcile contracts, orders, and vouchers
  • Prepare information for Business Activity Statement [BAS] and financial report
  • Monitor accounting compliance with generally accepted accounting principles and company procedures
  • Review, investigate, and correct errors and inconsistencies in financial entries, documents, and reports
  • Conducting financial investigations and audits, and preparing reports
  • Providing advice to businesses on taxation, purchases, insolvency and financing
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.

Coles

Customer Support
12.2019 - 03.2021
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Excellent communication skills, both verbal and written.

Accountant

Canberra Foods Pty Ltd
02.2018 - 08.2019
  • Compile and analyse financial information to prepare entries to book of accounts, such as general ledger accounts, documenting business transactions
  • Responsible for adhering to international payments and receipts and relevant legislation
  • Standard journal entries and use accounting software
  • Analyse daily banking transactions and journal entries
  • Reconcile sub-ledger accounts (such as inventory)
  • Payroll reconciliation
  • Prepare monthly sales reports into excel spread sheet for analysis
  • Verify and reconcile contracts, orders, and vouchers
  • Prepare information for Business Activity Statement [BAS] and financial report
  • Monitor accounting compliance with generally accepted accounting principles and company procedures
  • Review, investigate, and correct errors and inconsistencies in financial entries, documents, and reports
  • Provide advice and assistance and early warning of such problems as cost over-runs, excessive charges, and potential penalties
  • Develop models to depict financial and related activities tailored for specific operations
  • Analysing the revenue and expenditure of a business
  • Conducting financial investigations and audits, and preparing reports
  • Providing advice to businesses on taxation, purchases, insolvency and financing
  • Developing budget and accounting policies
  • Liaising with external auditors
  • Liaising with suppliers (domestic and international) for accounting related queries and issues
  • Preparing profit and loss statements, monthly closing and cost accounting reports
  • Resolving accounting discrepancies
  • Other duties as assigned by the Director.

Accountant

Guddus Foods Pty Ltd
08.2006 - 11.2016
  • Verified and reconciled contracts, orders, and vouchers
  • Analysed daily banking transactions and journal entries
  • Responsible for adhering to international payments and receipts and relevant legislation
  • Monitored accounting compliance with generally accepted accounting principles and company procedures
  • Resolved accounting discrepancies
  • Other duties as assigned by the Director
  • Verified and reconciled contracts, orders, and vouchers
  • Reconciled payroll
  • Developed budget and accounting policies
  • Prepared monthly sales reports into excel spread sheet for analysis.

Accounts Payable (Intern)

Hilton Worldwide
05.2016 - 08.2016
  • Managed the paperless accounts payable process using Ezescan data capture and Laserfiche Document Management System
  • Matched invoices and purchase orders in Birch Street Procurement System
  • Posted invoices and make adjustment in SUN accounting system
  • Processed electronic funds transfer (EFT) and ensure payment deadlines are met
  • Maintained administrative duties where required including supplier statement check, answered queries from internal and external stakeholders.

Retail Supervisor

Subway
10.2012 - 08.2016
  • Provided efficient customer service in a fast-paced environment
  • Checked delivery of items and enter invoices into the system (MYOB)
  • Inventory and stock take on a weekly basis
  • Worked effectively under pressure
  • Supported managers in training new personnel
  • Accurately handled cash sales on a daily basis.
  • Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
  • Boosted store sales through effective merchandising, product placement, and promotional displays.

Administrative Assistant/Receptionist

University of Southern Queensland
07.2014 - 04.2016
  • Provided general administrative and clerical support including mailing, scanning, faxing and copying to management
  • Prepared and modified documents incl
  • Correspondence, reports, drafts, memos, emails
  • Answered calls from customers; attended to visitors and assisted other staff with inquiries.

Sales and Marketing Agent (Telemarketing)

Optus Pty. Ltd
08.2011 - 06.2012
  • Demonstrated strong organization skills by arranging files and documents clearly
  • Answered phone queries from residential and business clients and explaining the features of products and services clearly
  • Achievements: Generated sales leads and scheduled appointments with business clients
  • Commended for my work working cohesively in a team.

Education

Professional Year Program - Accounting -

Performance Education
07.2016

Master of Professional Accounting -

University of Southern Queensland
06.2014

Advanced Diploma of Accounting -

Australian Institute of Commerce and Language
04.2012

Bachelor of Commerce Accounting -

Mumbai University
05.2005

Skills

  • Project-Based Learning
  • Special Education
  • Instructional Strategies
  • Adaptability
  • Public Speaking
  • Organizational Skills
  • Time Management

Key Skills Summary

  • Great understanding and ability to use MYOB
  • Intermediate computer skills including Excel, Word and PowerPoint
  • Excellent written and verbal communication skills via strong customer service experience gained while working in accounting and hospitality industry
  • Highly reliable, organized and flexible

Attributes

Proficient customer service skills developed whilst handling customer’s queries and complaints in a professional manner, Ability to collaborate well and take responsibility, Highly confident in delivering presentations as demonstrated during work and study

References

  • Manpreet Singh (Director) Canberra Foods Pty Ltd
  • Htwe Htwe (Course Co-coordinator) at University of Southern Queensland
  • Courtney Lim (Mentor) at Hilton Worldwide

Timeline

AJ Investments Pty Ltd (Subway)

Retail Supervisor
07.2022 - 06.2023

Coles

Customer Support
12.2019 - 03.2021

Administrative Assistant

Empire Management Services
08.2019 - 06.2023

Accountant

Canberra Foods Pty Ltd
02.2018 - 08.2019

Accounts Payable (Intern)

Hilton Worldwide
05.2016 - 08.2016

Administrative Assistant/Receptionist

University of Southern Queensland
07.2014 - 04.2016

Retail Supervisor

Subway
10.2012 - 08.2016

Sales and Marketing Agent (Telemarketing)

Optus Pty. Ltd
08.2011 - 06.2012

Accountant

Guddus Foods Pty Ltd
08.2006 - 11.2016

Professional Year Program - Accounting -

Performance Education

Master of Professional Accounting -

University of Southern Queensland

Advanced Diploma of Accounting -

Australian Institute of Commerce and Language

Bachelor of Commerce Accounting -

Mumbai University

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Amrita Joshi