Amrita Soni
Mango Hill,QLD
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Adept at handling multiple projects and prioritizing tasks. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
Work History
Business Analyst Intern
Fair Share Group
12.2023 - 03.2024
- Created visual representations of data findings using various chart types for presentations to stakeholders.
- Developed detailed reports for management, providing insights into project progress and potential opportunities.
- Collaborated with cross-functional teams to gather, analyze, and document business requirements.
- Supported change management initiatives by developing training materials for new software applications or processes adoption within the organization.
Customer Service Representative
Concentrix
02.2022 - 05.2022
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Administration Officer
TARGET SOLAR
03.2017 - 12.2017
- Improved record-keeping accuracy by creating an updated filing system for confidential documents and materials.
- Served as a liaison between employees and human resources department regarding benefits administration or other HR-related matters.
- Monitored facility usage while adhering safety guidelines; coordinated maintenance requests when necessary.
- Computerized office activities, maintained customer communications, and tracked records through delivery
- Coordinated with vendors for supply procurement and equipment maintenance needs.
- Reduced procurement costs through strategic vendor negotiations and contracts.
- Prepared and processed requisitions and purchase orders for supplies and equipment.
- Tracked orders and shipments to inform warehouse manager of incoming loads.
Asst. Manager to Senior Manager (Operations & CRM)
PALUCK TECHNOLOGIES Pvt Ltd.
08.2013 - 05.2016
- Managed senior-level personnel working in marketing and sales capacities.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Managed vendor and supplier selection process based on price, quality and reliability.
- Maintained effective and lasting vendor relationships through dynamic communication, collaboration, and intelligent questioning skills.
Operation Project Coordinator
Teracom Limited
01.2010 - 01.2013
- Optimized resource allocation by tracking project budgets and forecasting future needs accurately.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Assembled manuals for team usage from vendor-supplied product data sheets and submittal information.
- Increased customer satisfaction with timely project delivery and consistent communication throughout the project lifecycle.
- Tracked hours and expenses to keep project on task and within budgetary parameters.
- Coordinated with vendors for equipment procurement, installation, maintenance, ensuring seamless integration into existing systems while minimizing downtime during implementation phases.
Customer Service Specialist
ICICI BANK Ltd.
01.2007 - 01.2010
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Met customer call guidelines for service levels, handle time and productivity.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Promptly responded to inquiries and requests from prospective customers.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
Education
Certificate - Agile Business Analyst
IIBA-CBAP
India2023
MBA - HR And Operations
National Institute of Business Management INDIA
India2010
Skills
- Records Management
- Time Management
- Proficient in MS Office
- Power BI familiarity
- Stakeholder Management
- Effective Communications
- Experience with JIRA
- Problem-Solving
- Multitasking Abilities
- Customer Service
- Recordkeeping
- Analytical and Critical Thinking
Technical Knowledge
Team Track, understanding on JIRA., Microsoft word, Visio, Microsoft Excel-Advanced level, Power BI
References
Can be arrange on Requirement.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Business Analyst Intern
Fair Share Group
12.2023 - 03.2024
Customer Service Representative
Concentrix
02.2022 - 05.2022
Administration Officer
TARGET SOLAR
03.2017 - 12.2017
Asst. Manager to Senior Manager (Operations & CRM)
PALUCK TECHNOLOGIES Pvt Ltd.
08.2013 - 05.2016
Operation Project Coordinator
Teracom Limited
01.2010 - 01.2013
Customer Service Specialist
ICICI BANK Ltd.
01.2007 - 01.2010
Certificate - Agile Business Analyst
IIBA-CBAP
MBA - HR And Operations
National Institute of Business Management INDIA
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