Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Personal Information
Timeline
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Amrita Shah

Senior Test Analyst

Summary

Enthusiastic Senior Test Analyst/Test Lead over 10 years of experience across - Mobile, Telecom, Banking & Retail domain. Expertise in V-Model, Waterfall and Agile (Scrum) testing methodologies. Salesforce Certified Administrator, ISTQB Certified Tester, ISTQB Certified Agile Extension Foundation, Scrum Fundamentals Certified & VS-1083 Certified Selenium Professional. Demonstrated success in leading QA teams with notable accomplishments including significantly reducing defect ratios and enhancing product stability

Overview

17
17
years of professional experience
5
5
Certifications

Work History

Salesforce Analyst

Australia Post
06.2024 - Current
  • Improved customer satisfaction by developing case management processes within Service Cloud, optimizing workflows and automating repetitive tasks.
  • Tested Omni-Channel feature for Chat, Voice and Case routing integrated with various other platforms like Genesys and FullStop
  • Implemented robust security measures by configuring roles, profiles, permission sets, sharing rules, and field-level security settings in Salesforce orgs.
  • Performed API testing for Routing API and tracking insights using Postman
  • Worked closely with the Functional Consultants to understand business/functional requirements and technical specifications
  • Prepared Test Scenarios, Test Plan, Test Case, Test Summary Reports for the project
  • Experienced in defect logging, defect tracking, defect triaging and preparing defect reports
  • Used test management tool PractiTest for Jira

Senior Test Analyst

Coles Group
10.2022 - 11.2023
  • Mentored junior team members to develop their skills and improve overall team performance
  • Strengthened cross-functional collaboration through proactive communication with developers, business analysts, and project managers
  • Defined Test Strategy and Test Plans for the project
  • Participated in the Agile Scrum ceremonies such as Release planning, Estimation of User story points, Grooming user stories, Scrum Stand up meeting and Retrospective meetings
  • Manage price and promotion in Retail Pricing Management system
  • Mobile app testing using Saucelabs
  • Validated Restful APIs using Postman
  • Used Test Management Tool Xray for Jira
  • Accessibility testing using NVDA screen reader
  • Performed Functional & Regression testing, test preparation and execution and UAT test coordination
  • Managed and coordinated end to end (E2E) testing between different assets teams
  • Generated Test Summary Report and engaged stakeholders for review and signoff

Test Lead

National Australia Bank (NAB) (via Infosys)
12.2017 - 10.2022
  • Established regular communication channels between onsite and offshore team members, ensuring seamless coordination despite geographical barriers
  • Implemented a robust reporting mechanism that provided real-time visibility into project progress for stakeholders at all levels of the organization through JIRA Dashboard
  • Reduced defect leakage rate by conducting thorough root cause analyses and proactively addressing areas of concern in future release cycles
  • Participation in the Agile Scrum ceremonies such as Release planning, Estimation of User story points, Grooming user stories, Scrum Stand up meeting and Retrospective meeting
  • Prepare artifacts like Test Coverage Matrix, Requirements Traceability Matrix, Test Plan, Test Data Requirement, Test Summary Report
  • Tested Salesforce CRM applications for setup, configurations and customizations
  • Used Data Loader to insert, update, and bulk import data from comma separated values (CSV) files
  • Performed Integration testing with Azure cloud for ZingHR (HRMS) application-tested CoreHR, Leave and Attendance, Rostering, Payroll, Onboarding, Confirmation, Separation & Reimbursement modules
  • Performed Functional testing, test preparation and execution and UAT test coordination
  • Validated Restful APIs manually using Postman

Test Lead

Infosys Limited
03.2012 - 11.2017
  • Managed cross-functional teams, providing guidance and supervision to junior testers and ensuring proper adherence to best practices
  • Participation in the Agile Scrum ceremonies such as Release planning, Estimation of User story points, Grooming user stories, Scrum Stand up meeting and Retrospective meeting
  • Employed Web services testing for API testing using SOAP UI for creation of XML output
  • Lead QA team of 9 resources and trained them to gain quick knowledge of tools and application
  • Preparation and execution of test scenarios and test cases based on Acceptance criteria in different browsers (IE/Chrome/Firefox/Safari)
  • Tracking and logging of Defects, and Defect retesting in HP ALM
  • Running Regression Manual test suites in HP ALM and database testing using SQL queries
  • Automation testing using Selenium with Java
  • Worked with Azure pipeline to trigger automated tests
  • Automated NAB Serviceability Calculator Regression Testing saving 6 Mandays/month & reducing testing effort and time by 75%

Senior Test Engineer

Wipro Technologies
04.2008 - 02.2012
  • Contributed to the development of in-house testing tools and frameworks, enhancing overall testing capabilities and productivity
  • Was involved in test planning, test execution and defect management
  • Mainly contributed for L2 protocols like STP, RSTP, VLAN, MULTICAST protocols like PIM-DM, IGMP v1 v2 v3 and L3 protocols like RIP, OSPF and application layer protocol like SNMP
  • Handling third party conformance tool ANVL for MCAST and L3 protocols
  • Hands on experience in Handling IXIA (Traffic generator)
  • Managed multiple projects concurrently, maintaining strict deadlines while not sacrificing attention to detail or quality control measures

Education

Master of Technology - Electronics & Telecommunication Engineering

Veer Surendra Sai University of Technology
07.2005 - 2007.08

Skills

Salesforce Administration, CRM, Service Cloud, Marketing Cloud

PractiTest, Xray, Jira, Rally, qTest, ALM 110, Zephyr, Confluence

API Tools-Soap-UI, Postman

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Certification

Salesforce Certified Administrator

Accomplishments

  • Received NAB Appreciate-Reach for commitment to Own It for Program ZingHR, 10/20/22
  • Received INSTA award in Infosys for contributions and efforts towards MCAS project, 03/31/21
  • Received NAB Recognition under Category: Living Our Values/Do the Right Thing for Brilliant Basics project, 07/22/18
  • Received NAB Recognition under Category: Living Our Values/Win Together for MI reporting project, 06/14/18
  • Received NAB Recognition under Category: Living Our Values/Win Together for OBP project, 03/08/18
  • Received INSTA award in Infosys for stellar performance and contribution in successfully completion and roll out of COD and CMX upgrade to around 16k Financial Advisors, 07/07/17
  • Numerous Client appreciations in NAB projects

Personal Information

Visa Status: Australian Citizen

Timeline

Salesforce Analyst

Australia Post
06.2024 - Current

Senior Test Analyst

Coles Group
10.2022 - 11.2023

Test Lead

National Australia Bank (NAB) (via Infosys)
12.2017 - 10.2022

Test Lead

Infosys Limited
03.2012 - 11.2017

Senior Test Engineer

Wipro Technologies
04.2008 - 02.2012

Master of Technology - Electronics & Telecommunication Engineering

Veer Surendra Sai University of Technology
07.2005 - 2007.08

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Amrita ShahSenior Test Analyst