Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Amritpal Kaur

Summary

I am a dedicated customer service professional who has worked in a variety of environments enabling a wide set of skills to be developed to support any number of professional settings. Timely focus on meeting internal and external customer expectations in addition to proactive communication and diligence ensures I am a valuable member of the organisation.

Overview

14
14
years of professional experience
1
1
Certification

Work History

PC Associate

TJX
03.2022 - Current
  • My role with TJX focuses on working for the processing centre of a department store to ensure the smooth operation of the facility
  • Key to the role is supporting the seamless flow of merchandise within the processing centre, contributing to the overall effectiveness and productivity of the department store
  • Some of my duties include processing incoming merchandise, ensuring accurate inventory management, organising inventory for optimal accessibility, contributing to maintaining a clean and safe work environment by adhering to established safety protocols and implementing proper storage techniques
  • Duties include: Efficiently receiving, inspecting, and sorting incoming merchandise shipments, Accurately recording inventory details, such as quantities, sizes, and conditions, Pricing items according to established guidelines and key performance indicators (KPIs), Ensuring proper labelling and tagging of merchandise for easy identification and pricing accuracy, Collaborating with the pricing team to update and maintain pricing databases or systems, Assisting in the production process by preparing merchandise for sales floor display, Conducting regular inventory audits to identify discrepancies and reconciling stock levels, Assisting with administrative tasks, including data entry, generating reports, and maintaining documentation, Following safety procedures and guidelines to maintain a safe work environment, Collaborating with team members to ensure efficient workflow and timely completion of tasks, Providing exceptional customer service and assisting with customer inquiries or concerns related to pricing or merchandise availability, Supporting overall department store operations and actively contributing to the achievement of departmental goals

DUTY MANAGER

Pumpkin Patch
08.2016 - 11.2016
  • My role with Pumpkin Patch focused on coordinating the activities of the staff to deliver high quality products and services to customers
  • Key to the role was practicing reliability and maintaining a strong commitment towards teamwork
  • Some of my duties included assisting with the daily workflow of the entire staff, leading by example and delegating work functions, assisting customers with their product needs and providing product information, upselling store's promotional items, resolving customer complaints, identifying staff issues and challenges and facilitating training and development and ensuring that customer interaction is consistent with the vision and goals of the company
  • Achievement: Demonstrated exemplary performance as a Sales Assistant, earning recognition for outstanding contributions and subsequently promoted to the esteemed role of Duty Manager

CAFÉ MANAGER

Mates Gully Café
06.2011 - 05.2014
  • My role with Mates Gully Café focused on managing the day-to-day café operations while maintaining high café standards and conditions
  • Key to the role was exercising good judgement on day-to-day tasks and maintaining a flexible approach to work routines
  • Some of my duties included scheduling and rostering staff, controlling costs of goods, inventory levels, supplies, and expenses, checking quantity and quality of received products, managing supplier contracts, overseeing and assisting in food preparation and delivery, analysing labour and resources cost, ensuring proper food storage, minimising wastage, handling customer complaints, setting business objectives to increase profits and maximise customer satisfaction, and coaching and developing staff
  • Achievement: Initially started as a Kitchen Hand before being promoted to Café Manager

CHECKOUT OPERATOR / CUSTOMER SERVICE

BigW
09.2010 - 05.2011
  • My role with BigW focused on providing exceptional service and support to external and internal customers in an efficient and effective manner to achieve store targets
  • Key to the was maintaining a high degree of attention to detail and practicing good communication skills
  • Some of my duties included ensuring high levels of customer satisfaction through excellent sales and customer service, processing payment transactions and following all cash and card handling procedures, reconciling till, packing orders, conducting stocktaking and filling shelves, handling customer inquiries and complaints, and assisting in other duties where necessary
  • Achievement: Awarded with employee of the month for three consecutive months

Education

DIPLOMA OF HOSPITALITY MANAGEMENT -

Riverina TAFE Institute
01.2011

BACHELOR OF ARTS -

GGSD College
01.2004

Skills

  • People Management
  • Leadership
  • Conflict Resolution
  • Critical Thinking
  • Professionalism
  • Building Rapport
  • Computer skills
  • Decision-making
  • Complex Problem-solving
  • Data entry
  • Production support
  • Time management
  • Attention to detail
  • Customer service
  • Relationship building

Certification

  • Real Estate Property Services, Riverina TAFE Institute, 2013
  • Certificate IV in Business Management, AVETA, 2012

References

  • Sam Munimo,Shift Operation Manager TJX Australia,0414090138


  • Susan Walsh, Store Manager, Pumpkin Patch, 0415 406 456
  • Kelly MacNair, Manager, Mates Gully Café,0423 496 596
  • Robyn Crouch, Manager, BigW, 0403 723 532
  • Jayne Wrona, Manager, Big W, 0408 202 305

Timeline

PC Associate

TJX
03.2022 - Current

DUTY MANAGER

Pumpkin Patch
08.2016 - 11.2016

CAFÉ MANAGER

Mates Gully Café
06.2011 - 05.2014

CHECKOUT OPERATOR / CUSTOMER SERVICE

BigW
09.2010 - 05.2011

BACHELOR OF ARTS -

GGSD College

DIPLOMA OF HOSPITALITY MANAGEMENT -

Riverina TAFE Institute

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Amritpal Kaur