- Volunteering
- Sketching and drawing, which helps improve my creativity and attention to detail
- Community Cleanup
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Listening to business podcasts
Amritpal Singh
Lynbrook
Summary
Experienced professional in customer support, adept at efficiently resolving inquiries and enhancing customer satisfaction. Known for collaborating effectively within teams and adapting to changing requirements to consistently deliver reliable results. Skilled in communication, problem-solving, and multitasking, with a commitment to exceeding performance goals. Recognized for maintaining a positive attitude and effectively engaging with diverse customers.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
VIVA ENERGY RETAIL
07.2021 - Current
- Serving a vast number of customers daily to promote the store sales.
- Follow the regulatory code of conduct for safe work ethics.
- Provide accurate information about the product and its usage.
- Follow the strict register limit cash policy.
- Maintaining regular cleaning as per the store standards guide.
- Focusing on customer needs and provide relevant solutions.
- Responding to customer queries and resolving issues in a timely manner.
- Assisting customers in understanding and resolving issues related to the products and services.
- Processing orders, invoices, payments, credits and returns.
Driver
COLES ONLINE DELIVERY DRIVER
09.2024 - 05.2025
- Ensuring deliveries get out to the customers as quickly and efficiently as possible.
- Doing regular van inspections and checking for any faults.
- Navigating a pre-mapped route to deliver orders efficiently.
- Loading and unloading items from the delivery vehicle.
- Reporting any vehicle maintenance needs to the managers.
- Completing paperwork, such as documenting deliveries and obtaining signatures.
- Following safe driving code of conduct for safe driving on the roads.
Store Assistant
ALDI SEVEN HILLS
09.2022 - 11.2023
- Cash handling at the registers.
- Opening new registers to reduce customer queues and speeding up the process.
- Handling customer queries and providing accurate product information.
- Providing pamphlets and catalogues about the upcoming festive season sales.
- Escalating customer complaints to the store manager.
- Following proper hygiene and safety standards as per the store standards guide.
- Performing general warehouse duties including emptying de carding boxes into compacter.
- Rotating stocks when running mixes following FIFO rule.
- Working on the floor de carding empty boxes from shelves.
- Refilling dump stock during the shift and after closing store.
- Always maintaining high store standards.
Admin Assistant
SMB CAR TRANSPORT
07.2022 - 12.2022
- Assisting walking customers with their enquiries
- Occasionally driving cars in and out of the yard if needed.
- Providing quotes to the customers for transporting cars locally and interstate.
- Handling customer claims and complaints effectively in timely manner.
- Managing inbound and outbound calls and emails.
- Follow up calls to the customers to confirm tracking details.
- Provide admin support to the office including filing, entering sales data and other tasks as required.
- Registering bookings in the system after finalizing the transportation quotes.
- Updating the booking details if the customer provides new information.
Education
Graduate Diploma of Management - Learning
Strathfield College
07.2021
Professional Year -
Performance Education
05.2019
Master of Information Technology - Professional Computing
Swinburne University of Technology
Hawthorn, VIC06.2018
Skills
- Effective communication skills
- Problem-solving
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
Accomplishments
- KPI's - Improved customer satisfaction scores, increased retention rates, and reduced complaint numbers
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Interests
Timeline
Driver
COLES ONLINE DELIVERY DRIVER
09.2024 - 05.2025
Store Assistant
ALDI SEVEN HILLS
09.2022 - 11.2023
Admin Assistant
SMB CAR TRANSPORT
07.2022 - 12.2022
Customer Service Representative
VIVA ENERGY RETAIL
07.2021 - Current
Graduate Diploma of Management - Learning
Strathfield College
Professional Year -
Performance Education
Master of Information Technology - Professional Computing
Swinburne University of Technology
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