Amrit Pal Singh Kalyan
Bonnie Brook/Melbourne,VIC
Summary
Adept at enhancing customer satisfaction and team performance, my tenure at Services Australia honed my problem-solving abilities and collaboration skills. Expert in reporting and maintaining records, I consistently exceed employer expectations by leveraging detailed attention and a proactive approach to drive significant improvements in service delivery and operational efficiency.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Service Officer
Services Australia
Melbourne, Vic
09.2024 - Current
- Provided customer service and support to clients, responding to inquiries in a timely manner.
- Answered questions and responded to inquiries to deliver high level of service to patients.
- Adhered to company policies when dealing with customers or resolving issues.
- Answered phone calls professionally and provided information to callers as needed.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Chef
SSP Catering
Melbourne, Vic
06.2022 - 02.2025
- Trained and supervised line cooks to develop new skills and improve team performance.
- Organized special events such as banquets or buffets requiring complex menus or decorations.
- Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
- Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
- Monitored quality, presentation and quantities of plated food across line.
- Monitored temperatures of prepared food and cold-storage areas.
- Observed food safety and sanitation protocols to reduce germ spread.
- Trained new chefs on proper cooking techniques and menu items.
- Met with clients to discuss menus and meal options for weddings and banquets.
- Established controls to alleviate supply and food waste.
- Completed routine maintenance and repair.
Mail Officer
Australia post
Melbourne, Vic
06.2023 - 09.2024
- Delivered various types of mail on routes according to strict timelines.
- Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.
- Routed all classes of mail in sequence of delivery along established route.
- Inspected packages for damage before accepting them into the facility.
- Met daily production goals while ensuring that all tasks were completed correctly.
- Maintained a clean work environment by disposing of waste materials properly.
- Assisted with sorting, canceling, metering, stamping and distributing incoming and outgoing mail.
- Handled undeliverable mail in accordance with established procedures.
Machine Operator
Netafim
Melbourne, Vic
03.2022 - 06.2023
- Carry out regular safety checks on machinery prior to operation.
- Trained new operators and implemented new division operator training program to improve retention rates and increase production.
- Assisted with troubleshooting issues that arose with facility production processes.
- Unload finished products from machines onto conveyors or other transport systems.
- Comply with company policies regarding quality control procedures.
- Started up, shut down and checked water and wastewater treatment processes.
- Verified production orders prior to starting set-up.
- Conducted regular safety audits to identify potential hazards or risks within working environment.
- Load raw materials into machines according to specified measurements.
Head Chef
Australian venue co
Melbourne, Vic
03.2017 - 12.2021
- Created tasty dishes using popular recipes, delighting patrons and generating return business.
- Reviewed purchase orders for accuracy prior to submitting them for approval.
- Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
- Improved performance of team members resulting in high-quality meals produced daily.
- Assessed inventory levels and placed orders to replenish goods before supplies depleted.
- Suggested and prepared promotional dishes according to ingredient availability and customer preferences.
- Performed regular maintenance tasks such as cleaning equipment, utensils, floors, walls, ensuring that all areas are kept clean and sanitary at all times.
- Monitored kitchen area and staff to maintain overall safety and establish proper food handling techniques.
- Monitored temperatures of prepared food and cold-storage areas.
- Trained new kitchen staff in food safety regulations and proper cooking techniques.
- Monitored quality, presentation and quantities of plated food across line.
- Prepared workstations with ingredients and tools to increase efficiency.
- Planned kitchen staff schedules to maximize coverage and encourage collaboration.
- Analyzed financial data related to labor costs, inventory expenses, and menu pricing changes, making recommendations as needed.
General Hand
Mondelez
Melbourne, Vic
01.2021 - 10.2021
- Completed routine maintenance and repair.
- Managed inventory and supplies to ensure materials were available when needed.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Operated a variety of machinery and tools safely and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Operated equipment and machinery according to safety guidelines.
- Worked effectively in team environments to make the workplace more productive.
Senior Sous Chef
Hibachi japanese grill
Melbourne, Vic
06.2009 - 12.2016
- Trained new employees in food safety and sanitation regulations.
- Focused on customer satisfaction, creating delicious cuisine to impress diners.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Managed multiple projects simultaneously while ensuring deadlines were met in a timely manner.
- Conducted regular staff meetings to discuss menu changes, operational updates, and customer feedback.
- Suggested and prepared promotional dishes according to ingredient availability and customer preferences.
- Provided support during high volume periods such as holidays or special events by managing extra help scheduling.
- Planned and prepared food product orders to maintain appropriate stock levels.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Checked quality of food products to meet high standards.
- Oversaw the daily cleaning of all cooking surfaces, utensils, and equipment according to health codes.
Customer Service Cashier
I G A
Melbourne, Vic
01.2010 - 07.2013
- Provided excellent customer service by helping customers locate items they were looking for.
- Maintained work area and kept cash drawer organized.
- Balanced cash drawers at the end of each shift.
- Greeted customers promptly and responded to questions.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Collected credit card and cash payments to complete transactions for customer orders.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
Chef
spirit of Australia
Melbourne, Vic
07.2007 - 06.2009
- Exercised portion control for items served, eliminating waste.
- Managed daily operations of the kitchen including scheduling shifts for staff.
- Prepared workstations with ingredients and tools to increase efficiency.
- Monitored food preparation methods, portion sizes and garnishing of dishes to ensure that food was prepared in accordance with the restaurant's recipes and presentation standards.
- Maintained updated knowledge through continuing education and advanced training.
Education
Bachelor of Arts -
Government College
INDIA06-2000
Some College (No Degree) - Hospitality Management
Holmes Institute
Melbourne, VICSkills
- Reporting and documentation
- Cross-selling and Up-selling
- Research and facts collecting
- Onsite facility tours
- Interviewing skills
- Reliability
- De-escalation techniques
- Problem-solving abilities
- Time management
- Application processes
- De escalation tactics
- Money management assistance
- Treatment Planning
- Collaboration and teamwork
- Maintain records
- Attention to detail
- Verbal and written communication
- Team building
Accomplishments
- Awarded in mondelez as efficientworker
Languages
English
Professional
Punjabi
Professional
Hindi
Professional
Certification
- security licence
- forklift licence
References
References available upon request.
Timeline
Service Officer
Services Australia
09.2024 - Current
Mail Officer
Australia post
06.2023 - 09.2024
Chef
SSP Catering
06.2022 - 02.2025
Machine Operator
Netafim
03.2022 - 06.2023
General Hand
Mondelez
01.2021 - 10.2021
Head Chef
Australian venue co
03.2017 - 12.2021
Customer Service Cashier
I G A
01.2010 - 07.2013
Senior Sous Chef
Hibachi japanese grill
06.2009 - 12.2016
Chef
spirit of Australia
07.2007 - 06.2009
Bachelor of Arts -
Government College
Some College (No Degree) - Hospitality Management
Holmes Institute
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